1. Morgan Auto Supply

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Sayville, NY

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Morgan Auto Supply

1.0 (1 review)

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7 years ago

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AutoZone Auto Parts

AutoZone Auto Parts

(15 reviews)

I had bought a new car battery in August of 2016. Forward to now, May 2017 and I've had to jump the…read morecar twice I. The last three days because the battery, while not completely dead, wasn't strong enough to start the car. I knew there was a warranty, but couldn't find my receipt. Being that I have one of those loyalty cards, I figured they could look it up at the store. So I called the store and explained what was going on and that I didn't have my receipt, but had one of their loyalty cards. The gentleman told me that was not a problem and to give him my phone number. He confirmed it was purchased last August and told me that I had a two year warranty and that they would replace it free of charge. So I drove over there (after jump starting the car) and they couldn't have been more accommodating. I explained that I had called earlier and was told to come in for a replacement battery. The older gentleman behind the counter took my phone number and says "Wow, last August. It's not even a year old!" He asked where the battery was and I pointed to where my car was parked. He grabbed a small toolbox and went outside, in the rain, and disconnected and removed the battery. We went back in, he got the new battery and went back out and he installed the new battery. We made sure everything was good and went back in the store. He did what he had to do on the computer and printed me out a new receipt and told me that not to worry if I lose it, as he can just look me up again if there is any problem. He told me I had a new two year warranty starting now and that I was good to go. I was in and out within 15 minutes and they couldn't have been more helpful and accommodating. Was a pleasure to receive such great customer service.

Bought wiper blades this morning and a really nice young woman named Vic helped me and even came…read moreout into the cold to put them on for me! Knowledgeable and helpful!

Pep Boys - Seating area

Pep Boys

(131 reviews)

I come to Pep Boys typically once a year, the Patchogue location is one mechanic/service shop that…read morei trust. Each time is a good experience. On this particular occasion I was able to easily set up an appointment for a vehicle inspection on their website. I arrived a half hour early and was seen relatively quickly (might have been a fluke, someone came in late for their appointment). But either way I was in and out in a jiffy. *Passed with my 2023 Chevy*. Upon entry I was greeted by the desk clerk and informed about what steps they would take and approximate bill ($10). I was also shocked to see their newly renovated client waiting area, really nice. My appointment was at 11:30 by the time I left the waiting area started filling out. Nice comfortable chairs, large TV, and a coffee stand, all much appreciated.

If I could leave negative stars I would My vehicle is a…read morefleet vehicle I made my appt for 1 pm initially yesterday- my early afternoon appt cancelled so I change my appt and was able to bring it in at 11 Great Needed an oil change and inspection (I knew based on prior pep boys along with the inspection I was probably going to need brakes - last year was tires - year before brakes - etc) Oddly I got a text at 12:05 pm and my inspection report was there - but no tech assigned Wow - i can see passed - no light on... and I didn't see brakes - WOW- I did see a picture of the brakes though At 4 I called and they said it would be ready around 7 I got a call at 5:14 that it was ready and I went to retrieve my vehicle When i got there - the bill was $1700 I was shocked because all it went in for was oil change and an inspection and no one mentioned a word on anything else - I go to pull out of the parking lot - the car was bucking and the engine light was flashing - I called and drove it right back- they drove it into the back and came out a half hour later and said it was a loose bolt ? I went to leave again and didn't even get passed the front of the store and the issue is still happening . They brought it back into the back- after about an hour the front desk kid- I asked him what was going on- he said well we put in bad spark plugs ? What why are you changing spark plugs for an oil change - he said I don't know- he said you asked for an engine diagnosis and the engine light was on- I said no - there was no lights on at all- until after I went to pick it up. They said it would take a few minutes to get good spark plugs -they didn't have them in the store and had to order them from a different store ps it was not finished yesterday In the meantime I called my fleet company who told me that they were told I said that the car was misfiring and the engine light was on- which is a blatant lie- first of all how the heck would I know they car was misfiring ? And honestly it's a fleet car- the car is well maintained and taken care of by my company . Plus - I was back at my house at 11:14 pm(based on the uber logs) and according to the report from the communication thread attached with my receipt I complained about the problems or it was sent for approval at 1- which is an hour after I received the text with the diagnosis that no lights were on and I believe they were looking at brakes but it passed inspection ... I don't know what kind of scam you ( or your employees) are running over there - but my company and the fleet company are aware of the situation - of performing services that were not remotely necessary - fabricating 'driver complaints' .I did not ask for any other services other than oil change and inspection. I didn't even get a new message that my car was brought back in last night - because they totally screwed up a car that had no issues other than needing an oil change and inspection . I picked it up today and was told it was a clogged air filter ?!! What? I said what happened with the bad spark plugs from last night- the kid at the desk said idk he just heard it was a clogged air filter - and it was extensively test driven this morning (there's no miles other than the 1 I put on trying to drive out of the lot twice ). I don't know if this is what you do to fleet customers or all your customers - but I can assure you - I will tell my story to everyone - and I personally will never step foot in any pep boys again- Oh And I was refused a receipt today for the additional repairs that were supposedly done

Morgan Auto Supply - autopartssupplies - Updated October 2026

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