I visited this location as I was having issues with the battery in my truck. Upon entering there were no other customers. I asked the gentleman behind the counter if I could have my battery checked. It immediately showed that my battery was dead. Although it is advertised that they change batteries, I was told by the guy working that they couldn't change my battery because I had digital displays and there is a piece that needs to be put on the car while the process was being done, and they didn't have that piece. I was told I needed to go to a dealership or a mechanic. As it turns out, this is not the case and upon inquiring at another location, it was no problem for them to change my battery.
If the employees didn't feel comfortable doing it or maybe didn't have the piece needed at the time, they could have referred me to another location. Instead they brushed me off and obviously were too "busy" to assist customers.
The Ronkonkoma location is about 5 min away, take the extra time and go to that location. They will give you correct information and assist the way they should. read more