This location has had its issues with its prior restaurants. I am happy to say that Moretti's coming into this space is a HUGE upgrade. We waited a couple of weeks after opening to let them work the kinks out. The space itself is warm and inviting, things are opened up and plenty of seating for large parties. We came in for their great Happy Hour and sat the bar. Friendly, ample staff that immediately gave us the happy hour menu and what was included. We placed our drink orders and decided to start with the Coconut onion rings. They were great, delivered piping hot. Crispy, sweet and savory all at once. The sweet and spicy dipping sauce was great too. We then ordered the special 10" pizza. That too was delivered right out of the oven and was the tasty Moretti's thin crust we love. One of the bartenders came by before HH ended to make sure we got one more drink ordered at the special price. They operated like a well oiled machine on our visit, I think this is a great addition to the area! read more

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Recently opened after a huge renovation. Beautiful decor. Huge outdoor patio. Mainly Hi Top tables. Reservations suggested on the weekend. Huge menu. Started with a few drinks. Staff still in training as the waitress did not know what "rotating beers on tap me meant" so we had to explain it to her. She tried to rush us with our order but we told her we were in no hurry as once we sat down we noticed many empty tables so obviously staffing issues. Started with the breaded calamari which was very tasty. Big enough to share. Ordered the Italian Beef sandwich with hot peppers on the side. Unfortunately it came with sweet peppers on it. Still very good. The couple we were with had the Hot Honey Pepperoni pizza which they said was amazing! We noticed that they were setting up for live entertainment which was a bonus. We decided to stay for Sam Savage and Company music and were not disappointed. Ordered a few more drinks and loved the live music from soft pop to Motown. Told the manager they need to post their events and live music on their website. Sign up for their rewards program. Will definitely go back! read more

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Great food and service. Arrived 7/23/23 Sat at the bar and Katelyn the bartender jumped on us with our drinks and made some awesome espresso martini's. We shall return. Thanks for the good time. read more

Good service. There was a kitchen glitch so our meal was delayed. Our server did his best to take care of us. Frustrated that the bar menu showed one price for my drink but the charge on our bill was 1.50 higher. The server had the manager fix but still the price on the menu should match the price you are charged. We had been there two weeks ago and had the same issue with the drink price. read more

Went there for an event in the second floor. There were approximately 250 people there. One bar and two food stations for the buffet. Food was decent, but the number of people relative to the number of stations for food is not good. Imagine 100+ people on line waiting to get food. Plates were small and guests were grabbing two plates because they didn't want to wait in line again. They also didn't have enough chairs, so many people were left standing. Not a good experience. Paid $25 per person for one small plate of food. Won't go back. read more

Love the view at this location! The coconut crusted onion rings are the best we've ever had! read more

Moretti's Ristorante and Pizzeria - OMG the best onion rings we've ever had - Pizza Near Me - Elgin, Illinois

My boyfriend and I got a facebook ad for a bingo night event and we thought we would check it out, my boyfriend then called to make sure the age limit was good for us just to see if we were okay to play and the lady who answered the phone then said she would speak to a manager as she was unsure. She then came back with confirmation saying "Yes, it is 18+". So I'm like perfect. We then go and are asked for ID's AFTER the main guy gave us our bingo utilities. The woman says, "You guys have to be 21+ to play bingo" Now shocked, we then get kicked out. In the parking lot I then proceed to call them and ask again, my boyfriend records the convo, and as you can hear in the video unless you are just as mindless and incompetent as the Elgin Morettis staff, she clearly says, "No you can be any age to play bingo". So we go back inside and tell the manager, who then says "No you have to be 21" and tells us how the host may have made an error. You guys made an error twice? I'm sorry but if you're having an event that has an age requirement, maybe educate your slow staff to be aware of the age that is required instead of losing business and kicking out customers who were told TWICE that they were able to play. Absolutely ridiculous. read more

The restaurant is LOUD, even on a weekday at half capacity! Can't wait till the outside patio opens! The Pepperoni & Hot Honey pizza tasted like a pepperoni pizza. When I asked for more infused honey on the side, that tasted like hot cinnamon sticks. Would not recommend this pizza. Uncle Jerry's Sweet Sting is 100% better and more flavorful! However, the thin crust House Favorite is always excellent! read more

Ok Food in general is good. But my visit 4/20/24 was bad, ordered 2 thin crust pizzas and one deep dish. They brought out the 2 thin crust and informed us that the deep dish was sent to the wrong table, we did not get charged for the deep dish but it took another 20 or so minutes for the deep dish to be cooked. Ordered two pieces of cake and that took forever as well! We arrived at 5pm and was seated quickly, didn't get out checked out until 6:48. Everything took forever to get. After paying and leaving the place found that the receipt says "Due to an increased cost of operation, a 3% surcharge has been added to all checks. This charge may be removed upon ur request." Nice i got an extra charge because I didn't read the fine print. Been here once and will not be going back! read more

take out is super slow everytime , doesn't help that the hostess usually aren't paying attention either pizzas good but service is 2/10 read more

The Moretti's app is the absolute worst app in the industry. My account has an error and there is no way to correct it. My phone number is forever linked to the error and I cannot log in or get it corrected. I like Moretti's and would like to use the app and get points and so on, but the app is very bad read more

I've been to this location multiple times and always had a great experience. I would like to shoutout Jackelyn for her excellent service and kind words. She's always attentive and has a smile on her face. I've come back multiple times because of her service, but other servers/bartenders I've had were wonderful, such as Katie and Jose. Good job Moretti's I'll be dining here again! Also great ambiance! read more

Every single time I order either Togo or catering I have to WAIT - upwards to 50 mins. I have adjusted the way I order and placing my pick up time way earlier than it needs to be picked and still wait. Additionally out of the past 6 plus orders they were NOT on time, I was charged wrong and the order has always been incomplete. Today was no different. This does not just make Moretti's look bad but me when catering to my customers. Moretti's Elgin you need help and you need help NOW! Some of your food is good and this Elgin location has good ambience but that will only go so far. While I was waiting for my pickup with the 6 other people - people were waiting to be seated for upward of 30 plus minutes with no one even addressing their presence. Welcome to the post COVID world - no one cares.... read more

Food was decent, but the restaurant was dirty and the service at the bar was not what I would expect from a place like this. All of the spots were dirty at the counter. When we sat down she didn't even offer to wipe it down for us. She was not friendly at all. Bartender scooped the ice multiple times using the glass. When we asked her does she always do this, she said yes, when they take my ice scoop. Knowing this is a risk for it to break or get a shard in the ice made me weary of drinking from the glass. Then when serving the calamari she didn't bring us lemons. She had been walking around the bar talking on her cell phone and then used her bare hands to bring us lemon and squeezed it on our food. Gross. Then when we got up to use the bathroom we noticed rib bones by our feet (we ate nothing with bones). The bathrooms were disgusting. Every stall had toilet paper on the floor and or toilet water. The garbage can was full and dirty diapers and paper towels were all over the floor around the garbage. I know it was close to closing time, but I'd still expect a higher end place like this to not look so trashy. I've got pictures and videos of all of this. I'm considering contacting their corporate office to make them aware. read more

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Worst service I've ever had in my life. Literally, we're there 3 hours. I had to keep asking, where the waitress was? I don't think they could even find Her. And once they did, our food was ice cold. It didn't come with the bread. As it stated on the menu MY food had cheese all over it which I cannot have and discussed in detail with the worker. I peeled off the cheese myself. She never did wreath our drinks. I asked her the first time she never came back the second time. She said, oh yes, and came back with a pitcher that was enough to fill my sisters drink halfway and told me she would be back to fill mine. she never came back once again. We finally asked another waiter to get our check. And once he brought it to us, it was all wrong, things were on the earth that we didn't receive or order. When we asked him to find our waitress, she came back, grab the bill and was upset. There wasn't money in it, even though we had asked for her to tell her that she had additional wrong.Items on our bill. Come on Morettis get with it and train your staff. Better. I thought the service was negative last time.We were here, but this one certainly took the cake. Awful food and awful experience ...the place was not even that busy. We went at 6 and left at 9. read more

I hosted a champagne brunch at Elgin Moretti's upstairs in the north room for 40 guests. I was pleasantly surprised with the breakfast fare served, knowing that's not the usual fare they are known for. The eggs were cooked perfectly, bacon was crisp, the sausage was very tasty, and the pancakes were delicious. Most impressive was the staff. They allowed me to come in the night before to decorate, which was a huge help. During the event, the entire team, led by Jose, did an outstanding job. I would definitely consider this venue again for a private event. read more

Had the skirt steak last night . Was very good as were potatoes and vegetables. Service was top notch . Waitress was kind and helpful with questions . Think her name was Laci . Great ambiance . Will be back . read more

Their pizza is fantastic! Our waitress was very in touch with us with the delay of our 16 inch pizza that took 1hour & 45 mins. Tuesday is half price pizza be prepared to wait. read more

Just celebrated my birthday with 21 members of my family. Been to several Moretti's. This Elgin location is my favorite. Terrific place for parties and large groups. Great bar, atmosphere and close to the tollway. The pizza and appetizers were great and were able to watch the football games. Mathew, our server, and Georgiana, the manager, were most accommodating and great hosts. I learned when leaving that both Mathew and Georgiana are both fairly new. Would have never guessed; everything was perfect! read more

What a disappointment, there should be a an option for a zero stars. We've been loyal clients for a while and have noticed the quality declining recently. The service is really slow here too. Don't waist your time. read more

My fiancé and I went to Moretti's for the first time this past weekend and we really enjoyed ourselves. The food was delicious, we both had the fettuccine Alfredo with shrimp added. We also had fried calamari for an app and it was delicious. Service was great and very friendly! read more

Moretti's Ristorante and Pizzeria - Fettuccine Alfredo with shrimp - Pizza Near Me - Elgin, Illinois

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Amazing service. Everything always taste fantastic. Rustic penne is to die for and half priced pizzas on Tuesdays are unbeatable for the price. read more

if there was a negative star that would not be enough for the amount of disrespect that was given to us. we were seated and waited 30 minutes watching people who came in after us get seated and served right away. Servers and mangers walking past us like we were invisible. For it being "highly rated" for being a good place to take your family. Yeah right.....After getting up and approaching a "head manager" and explaining our situation he had the audacity to not even look up at us to acknowledge that we were mistreated In the restaurant He has to he running. DISRESPECT at its finest. I do not recommend this place at all unless you like to be treated like garbage by the trash that works there!!! DO NOT GO TO THIS PLACE! read more

This place was huge and had a huge menu. Something for anyone really. Chicken sandwich was messy with tons of flavor. Would get it as a wrap next time. read more

There were 12 of us so it was a crowd. The waitress took it all in stride and delivered the food on time. The pizza was good except soggy in the middle. The appetizers were awesome except for the hot wings. One of the drumsticks was still raw inside. The waitress was Kind enough to remove it from our bill. We sat in a nice location away from the crowd. Otherwise I think it could get rather noisy in there. read more

Had lunch at this location yesterday. Service was very slow and inattentive. Took more than 30 minutes after order was placed to begin getting food. Chicken Parm was very overcooked, chicken very dry and very crispy along the edges. Wife's Ravioli was well cooked but the Marinara was barely room temperature. Server never asked if drink refills were needed. When she began clearing dishes she abruptly left them in a pile on the table and went to look for a togo box. Took another 15 minutes to get the check. Facility was very clean and inviting but service and food quality were lacking especially with a surcharge to offset operating costs. Will not return to this facility. Moretti"s in Hoffman Estates and Schaumburg are very good, never had any issues at those locations. read more

REFUSING SERVICE. What can you expect they hire teens. They need more training their brain has not developed yet with their warm bodies.

Was there for NYE dinner with the gf and had a great time. Service was good food is awesome great location, looking forward to the patio in the summer. read more

Morettis has one of the worst customer services I have ever seen. My sister had her bridal shower at the Elgin location in which it was extremely disappointing and poor service. There was no wait staff. My parents were serving the guests. Parts of the package that were paid for were not included such as the sundae bar. Considering this event cost thousands of dollars.. we wanted to give Morettis an opportunity to fix this. My mom called several times followed by my dad. After many failed attempts we finally spoke to the manager. he promised to give a gift card because of the poor service and inaccurate descriptions. Two weeks went by nothing ...another week went by nothing ... we were even more disappointed in customer service. Crazy that there was zero follow up.. my father went to go visit the corporate office. When he visited, he was extremely disrespected, and there was not one apology. That is one of the main reasons I am writing this review because no one deserves to be treated this way. They accused him of lying and made up many excuses. In conclusion, We will never go back to Morettis. We are extremely disappointed in this restaurant. If you want to host an event, please do not host an event here. It will not meet your expectations and lead to disappointment. If anyone in management is reading, it would be great to have a follow up with someone that is respectful and considerate. 6 weeks later still no follow up read more

I wish i could leave 0 star to this restaurant. Poor management. We called to see if there's a wait get a table and if we need to make a reservation online - the host on the phone was pretty clear that we can get a table right away. We ended up waiting 50 mins and just left. Big mess is going on there. Very bad organized. read more

I was invited to a Retirement party of a co- worker. The room was beautifully decorated and the food was outstanding. It was great to reconnect with so many old friends. All of the staff at Moretti's were extremely nice, especially the bartender. The party room and bathrooms were very clean, too! read more

Had high expectations, considering the service received at the LITH location, well to say the very least very disappointed, not sure if we'll be back.... read more

Ordered delivery tonight and the pizza is all smooshed to one side and the sauces inside the mozzarella sticks was spilled everywhere. I was able to still catch the delivery boy told him he needs to take it back, told me to just call and have them re-make it. I called and told them what happened apologized put me on hold to get a manager. The person then said they are having a hard time finding the manager that they will have them call me back within 10 minutes. Half hour later no call so I called back same person said sorry but we can not find any of our managers. What?! How can you not know where your managers are?! Once again was put on hold and promised that a manager will talk with me. Was on hold for over 5 mins and then got hung up on. Seriously what a joke! Absolute horrible customer service. read more

Moretti's Ristorante and Pizzeria - a pizza in a pizza box - Pizza Near Me - Elgin, Illinois

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Food was great , service excellent , Very conducive place . Food service manager with excellent customer service

We had 23 people in our party. Corie was awesome!!! He was able to keep up while being super friendly and helpful. We all had a wonderful time. Thanks again for the awesome service. read more

Recommend by a friend. It is an unassuming location but the food was incredible! My husband and I loved it and will definitely be back!

Waitress could barely speak English. Needless to say, she screwed up the order. Salads came after the main course and my wife's order was wrong. Took a long time to get the right meal for her and it was not done properly. My meal was also screwed up in that the pasta was lukewarm and the chicken was not good and very dry. The manager did comp us for the entire meal but we will not be back. read more

Good good but noisy and they add a 3% surcharge to your bill. I guess they're hoping you don't notice.

Awesome food and service 10/10. Amazing atmosphere and music as well. Servers go above and beyond to give a great experience me and my family stop in. read more

I have eaten at the Moretti's in Lake in the Hills several times and never had an issue. This location, however, was awful from the get-go, walking through the door we asked to sit further into the restaurant so we could look out the big windows at the water and enjoy our lunch. However, we were told that all those tables were reserved for people with reservations, yet they remained empty during our entire visit. Secondly, they had no hamburgers what restaurant runs out of hamburgers, my kids were disappointed to say the least to have to order something they really didn't want.. Both the short rib risotto, and the chicken Parm were absolutely flavorless. If I would've known the food was going to be that bad I would've just ordered a pizza to keep it simple. They overcharged us on the bill and we had to have them correct it, the manager came to speak with us and she could've cared less about our concerns. Needless to say I will never visit this location again and it may be a while before I visit any Moretti's. read more