TLDR; took porta potty without notifying us, and wanted three months in advance as a deposit to get it back. Didn't even try to call. Treated me horribly when I called.
We were renting a porta potty.
We paid deposit and had been paying.
We asked them to charge us on the first, they clarified they normally charge every 4 weeks, but agreed. Charged us on the first of September.
October they forget to bill me, I have to call and pay.
(Passive aggressive comments about how it must've not gone through, but I can see they never tried to charge my account)
Five days early they try to charge my account, and it declines. It's an account I only move money into to pay bills, and seeing as I was anticipating to be charged on the 1st I hadn't moved any money into the account.
They don't call either of us. We always answer Maine numbers, and their caller ID comes through as Moore's Septic. We have a newborn and always answer in case it's a doctor or about her.
Instead a day later they take our portapotty.
I called very confused and apologetic, saying I wasn't expecting to be charged till the 1st, and we were never notified. She (Reagan) immediately raises her voice and takes a tone, and says that they called but the voicemail was full. *My husband's voicemail is never full, and there is no missed calls.*
Also snaps at me that they always charge every 4 weeks, and my husband knows that.
I was there for the conversation with Heidi and her explaining that if it's on the first it wouldn't be the same amount every month. And if that wasn't the previous agreement then why was I previously billed on the first like we had asked?
I asked if I could please pay her and get it back, and
*at this point she is full on using a disrespectful tone and talking down to me*
Says they'd need a deposit of three months in advance to get it back now. I said isn't that a bit ridiculous, it was a misunderstanding and hasn't even been three days and we weren't notified. How can I make it right?
She laughs in my face and says they only have a few hundred and are a busy business. They can't just give portapotties without deposit. That they did try to notify us and our voicemail was full, and that they'd never agreed to the first. They only do every 4 weeks.
My bank and phone records don't lie. My husband and I both were present for the conversation with your mom.
You'd think as a local family run business, you would treat local family's better.
Do better.
Horrible customer service. Reagan needs to learn some manners.
This could've just been an easy misunderstanding, but the way I was talked to is unacceptable.
We are neighbors in a small community, let's act like it.
I know nothing will come of this since it's your parents business, but I hope you don't continue to reflect negatively on them with your horrible attitude. read more
