February 10, 2014.....I am out of state and have ordered flowers many times for my family. I always get a photo from the family and the quality and design has been good. The most recent experience was not good at all. The bouquet was AWFUL. I paid $97 for an arrangement to be delivered ($18 of it was delivery) and it looked like a $15 arrangement that you would get in a bouquet at the grocery store stuck it is a square vase. There were so many gaps in between all the flowers and the flowers were puny. I called and expressed my concerns about the quality and arrangement and they did not seem to care AT ALL. They said "I'm sorry you feel that way" and rattled off how many flowers were in the arrangement. It doesn't matter how many flowers are in there, it's not what I was expecting to get for the amount I paid. It was not even half of what I was expecting OR what they advertise online. I am pretty uderstanding and do realize that they will not always look like they will online but you do expect to have the fullness and unfortunately this last time was no where near full.
Not only was it what she said but it was how she said it. Her tone was terrible and for these reasons I will not use Moore's Flowers again. read more