I had good hopes for this shop due to the reviews and the price quoted to replace a sensor on my car ($100). They did a good job at replacing the sensor because my initial issue was fixed. The problem was that after we had a misunderstanding on the phone (which I apologized for and was never acknowledged for the apology) his attitude towards me was extremely rude. When I first picked it up I thought we were okay, I even complemented them doing the job since it was a PITA to do and I knew it. But after I got the car back it had three new mysterious problems that had not existed beforehand. The first one I was told about: a misfire when first started. I thought the mechanic meant my starter flutter when cold, but no. My car had an actual, real, noticeable misfire when previously it idled quite smoothly after sitting for a solid week not started, let alone the day it was at their shop. The radio was also reset, but I thought nothing of that. Someone disconnected the battery, as required to do the sensor properly. I asked about the misfire, and was told by Ronnie (not the other guy) that they didn't do any sort of motor work, didn't even so much as disconnect my battery, and had nothing to do with it. Pretty cruddy about it really, it was a legit complaint. But I let it go, and drove off, knowing I can deal with a misfire on my own as I have done before. Could be coincidence. But wait, what's this noise I hear? My Taurus doesn't have a turbo attached does it? Well, what on Earth is this whining noise I hear that wasn't there before that kind of sounds like bearings rubbing? Back to the shop I went. Asked about it. The mechanic looked at it with me and mentioned that perhaps the PS reservoir had a filter and it got clogged, starving it of steering fluid. Possibly... but I felt flow through the hose when I squeezed on it. Again I was skeptical and had asked what they had done, and was again told that all they did was remove a motor mount and drop the side so they could change the sensor, did no motor work, blah blah. Again I drove off. Angry, cause at this point I assume I need a new $150 pump (which I will install MYSELF TYVM and not have anything else break in the process I may add). But I am pleased with the test drive overall because the shifting shudder I experienced before was gone. So they did fix the issue, and I even told them they did well on that. But then I get in League City and park at Academy, intending to go outside and shop, but my driver window won't roll up all of a sudden. First time I had actually touched it to go up since I had left the shop. I look up and it appears that it might rain. So I call the shop and report that, and Ronnie immediately jumps down my throat, calls me names, cusses me out, tells me he'd wished he had never worked on it, etc, etc, and then rudely hung up on me. No attempt to resolve the issue at all. I went home and managed to get the window working after fixing the + battery connector they left hanging half off to strand me on a highway, wiggling some relays, and banging on the area of the door where the actuator is inside. So it was just stuck on its own. But I still decided to stop by the shop personally and set the record straight because I did not appreciate Ronnie's attitude, and wanted some sort of resolution. When I pulled in, I did so a bit quicker than intended and squealed my left front driver tire just a bit. I also braked kind hard and it locked up a tad. Didn't intend to do either stunt, but the car did feel differently than before (even the ABS worked better, that's pretty nice, no complaints there) and I was getting used to it again. And yeah, perhaps I was a bit upset at being called a liar and a POS and all this over the phone. Yeah, that got nowhere fast. At first it was okay, I wanted him to understand how it looked to a customer and put himself in my shoes. Could be a coincidence, but it's weird ones for sure. He again took it as an accusation, and I endure his egotastic filthy mouth again. That's fine. I can dish it out too, and I did. Except he went to be violent and I darn near had to pull out my CCW. Stupidly, he thought I was bluffing and told me "not to act like I had a gun", then told the long-haired mechanic to GO INSIDE AND GET HIS GUN cause he was gonna shoot me. I informed him real quick that my gun is very much real and that I didn't want to go and get violent, but that he needed to tone down and not threaten me cause I had legitimate complaints. He kicked off the property, told me to never come back, and I did so. Straight to the police station to make a report of him threatening me with violence. Don't go to this shop! Take your car to Snider or DeLeon. Ronnie is violent and aggressive and just wants to be a hothead. read more
