Excellent mechanic shop. I found a 2008 Honda Pilot with only 50k miles a couple of months ago to replace our VW TDI, and bought it with the knowledge that it would need some suspension work. I called around for quotes on replacing the two front strut assemblies, and Supreme 1 had the lowest price by about $150.
Frank, the owner, asked if I could drop it off Friday afternoon to make sure it would be finished by noon on Saturday since they close at 1:00. I did as he asked, and then came a little after noon the next day to pick it up. I was a bit early, but they were finishing up and I was in no rush, so I waited in the office. Frank and I talked for a while, and when he cashed out my ticket and I left, he gave me a good explanation of what they did, what parts they used, and why it was delayed a bit. (They had to get some new strut boots delivered, since my OEM ones were torn)
About the same time, maybe 12:45, a young lady pulled up whose air conditioning had gone out. He didn't turn her away due to the time, he and his tech pulled her car in, quickly diagnosed the issue, and set to working on it. I went on my merry way, but noticed an odd clunk from the right front when I went over bumps. I called back, and Frank asked if I could bring it back for them to figure it out.
I drove back in, and in the lot he asked me to turn the wheel right to lock, then left to lock, and quickly figured out the problem and broke out some tools to tighten a tie rod end bolt. They were still at this time working on the young lady's car - well after 1:00 pm.
Would you get that at a dealer? Would you be able to call the guy who actually did the work, and be told bring it right back? Would they make sure it was done right without you having to argue about whether or not you'd be charged for it? Or would they stay after closing time to do it?
Maybe. Maybe a dealer would. But if my experience is any example of how they do business, you could be sure the guys at Supreme 1 would - and they won't charge you the dealer price. read more