This place was AWESOME!!!! I had a 12:00 appointment, and I…read morearrived at 11:30. They got me in immediately! Within 3 minutes all 4 of my tires were off, within 15 minutes I was back on the road with new tires. I was shocked!! Overall experience was amazing!

The customer service for free tire air pressure check is terrible!!…read more I was completely ignored by one of the employees as he asked me to please move my car until the 18 wheeler was finished unloading tires. After the 18 wheeler left the employee went inside the office and completely ignore my request. I had to call into the business and ask if someone could come out and check my air pressure. They sent someone out immediately. I asked the manager why do they offer the service if they do not want to do it. He said that he does not have a employee assigned to that station. This was not the first time I had been ignored with getting my tire pressure checked at this location. This is my first time to complain because if we do not speak up nothing will change. I will encourage everybody to report the bad service to corporate. Manager already knows that he has a problem with the air pressure customer service.

A "belt" came off of my tire on the way to an appointment. Lozano's was the closest tire shop. I…read moretook a chance and drove directly there. They immediately took care of me. I was in and out with a new used tire within 15 minutes. I highly recommend them

My driver side tire was almost done for ! The guys here have reasonably priced tires & they work…read morefast !! I'll definitely be back !

Came in to get two new tires. I used this location when it was NTB and it was a good experience…read more The person at the counter helped me to order them. They came in the next morning, which is why I'm giving two stars. When I went to pick up my vehicle there was an older tire on the rear(this is not industry standard, new tires always go on the rear). After asking the counter why? They said we talked about replacing the front tires, but even after paying for a balance and rotation of the tires, just replacing took place. He said I didn't ask for the good tires to be on the back. If the employees working at a tire/mechanic shop do not know a basic industry standards, I wouldn't trust them to do anything else more critical with my vehicles.

My daughter took her car to the Alvin location for an oil change and tire rotation. They did the…read moreoil change, but refused to rotate her tires because "she needed new ones". I measured the tread when I got home and there was 5/32" tread left on all four. Get close to time, but not grounds to not rotate them. While measuring the tread, I noticed the oil leak. Thinking they had left the plug or filter loose, I got under the car and discovered the plug was tight. I tried to back it off and discovered they had cross threaded the plug and tried putting some kind of sealant. I told her to take it back, but didn't mention what I knew about the plug. She took it back and they "fixed it". The third time, I went with her and the service guy said it just needed a new crush washer and it was good to go. "What about the cross threaded plug?" The response was silence and kind of a stupid look. "No, it wasn't cross threaded." Bullshit! Ended up having a new oil pan put on eating the cost. Easy to see why Discount Tire is mopping the floor with NTB. Never again.

Alignment on my old Escalade today. I did not realize how bad it was, drives like new now.read more

The business is now under New Management, and I must tell you all that the Manager is a very good…read moreguy. He fixed the mistakes that the Previous manager made. After that job was completed he went beyond to fix other issues with my vehicle. If you are in need of a mechanic shop with far deals , than I suggest heading over to speak with Phillip.

This place is awful. Unprofessional customer service and they don't know how to write a receipt…read more Please read the attached photo. The worst part is they charge $5 to check a wheel and they said there is an additional $3 credit card fee. In what world does that make sense it's usually 2-3% for a credit card fee. The service was awful I wouldn't recommend this place. She was also not wanting to provide us a receipt which I don't think is legal. We had to go back and forth to get one...

really bad service they charge me 5$ to check my tire and when I try to pay they said 3$ more for…read morethe (card taxes). they told me it will be 20$ for a tire patch which is a ridiculous price and before working on the tire they said another 20$ for the valve stem Crazy numbers and the for girl there she tried to Not give me a receipt and when she did she wrote on it, did not

The place is horrible my daughter and her girlfriend went there to get a tire put in the same day…read moreit blew out almost causing them to wreck. The next day we went back to the shop and they did not want to honor the tire and start laughing as if it was a joke to them. Trust me these people at this shop does not care about there customers and will not honor there work we will be going else we're for any of our service needs.

I had gotten my car from them and they told me it's sold as is they sold me a car that they just…read moregot in and not long after I got the car I started to have issues with it the a/c doesn't work there was a leak so I kept having to add water every time I drove it and it actually caused a blown head gasket so I did tell them about it and they told me they could try to put a sealant in it to see if it would help seal the leak but it didn't work and they charged me $250 by time I picked it up the battery was died and they took the battery out and checked it and put it back in I was able to drive it back home they I went to start it the next day and the battery is completely died. I've heard good things about the car lot but since I've been having business with them it's been a bad experience.

I've been there twice, the first time I went for an oil change and the it was raining so I pulled…read moreinto the bay and got out, the employee told me I wasn't supposed to pull into the bay and I broke their chain. When I told him I waited until I was inside to get out of the car because it was raining he told me I "wouldn't melt" The second time I went for tires, I ordered the tires ahead of time from Walmart.com and I had them shipped directly to Walmart. That seemed to confuse everyone working there and it took them hours to find my tires. Then when they were done they billed me $80 for not getting the tires from Walmart tire center even though I got them from their website...

I've always gone here, and there is always a wait - whether they have customers or not; whether…read moreyour replacing tires or a battery - they want you to walk their store. I've attempted, on several occasions, to have them patch a leaky tire - and they have never attempted always stating an excuse. Road hazard was not honored because I drove on a tire from the left lane to the feeder on the right. Battery information could not be accessed between stores. The tire that I find on the internet has never been available when I arrive - coincidentally always the next higher priced tire. I'd gone here for years simply because I though it was the cheapest, quickest place (most importantly cheapest). Finally, out of complete frustration, I tried NTB across the street - and found that I no longer had a need to use the walmart service department . At NTB I got better service from a more knowledgeable staff at a better price... and when they patched the same tire that walmart refused to patch, it lasted another 5000 or so miles.

Had my pitman and idler arms replaced on my truck. They did a great job for a good price. will use…read moreagain.

Wow amazing service and Joel and Glenn know their business. A level and new billsteins all around…read morein my Ram 3500 dually, in and out in one hour and amazing price. Recommend them to anyone looking to do some work on their vehicle. Great job guys thank you.

Great Tires and great service! Always seems to have what we need for our big trucks. Great Prices…read moretoo!

This place does not get the recognition it deserves. The two gentleman who worked to patch my…read moreinflated tire were honest, quick, friendly and helpful. I was able to watch them work and they answered all of my questions. I would gladly take my vehicle here over waiting in lines and being sales pitched by larger places. Very happy with their service.

Amazing job by the team at Genesis Auto Repair! They handled my oil change, alignment, and…read morecustomization work flawlessly. Everything was done professionally, on time, and with great attention to detail. The staff including the owner was knowledgeable, honest, and made sure I understood the work being done. My car is running smoother than ever, and the alignment made a huge difference. The customization work exceeded my expectations as well. Highly recommend Genesis Auto Repair for anyone looking for quality service and reliable automotive work. I'll definitely be coming back!

If I could give this place zero stars, I would. My experience with Genesis Auto Repair has been…read morenothing short of a nightmare. I brought my 2013 Dodge Challenger in for a check engine light, and they misdiagnosed the issue, botched the repair, and ultimately caused more damage to my vehicle--all while lying to me and demanding more money. I initially paid $1,800 for what they claimed was a timing chain issue. They couldn't even properly seal the oil pan, which led to my car running without oil and sustaining additional damage. After they supposedly "fixed" it, I picked up my car only to find the engine light still on and a disturbing knocking noise. When I called them, they told me not to drive it and had it towed back. From there, the situation spiraled out of control. They kept my car for months, constantly giving me the runaround, making excuse after excuse, and refusing to provide clear estimates or updates. At one point, they claimed they were sending my car to an engine specialist, Roland's Precision Machine, only for me to find out that was a complete lie--Roland's had never even touched my engine. Went to Roland's in person and spoke with the owner in person to clarify he never received my engine to work on. If they lied about that, what else were they dishonest about? Repeated Delays and Broken Promises. What made this experience even more frustrating was the number of times they promised my vehicle would be ready, only to push the date back again and again. Every week, I was told, "It should be done in a few days," or, "We figured out the issue and just need to finalize a couple of things." But then, when I checked in, it was always another excuse--they still couldn't figure out the noise, they were waiting on parts, or they needed more time. This happened over and over for two months. I was left completely in the dark with no clear answers. Finally, after replacing parts without my approval and keeping my car hostage for two months, they hit me with an outrageous $2,800 bill for repairs that were entirely their fault. To make things worse, they refused to release my vehicle until I paid in full--and in cash. When I confronted them, the manager, Mike, conveniently washed his hands of the situation, claiming it was "out of his control." Not surprisingly, Mike and other employees quit or were fired during this time period. Genesis Auto Repair is the definition of unprofessional, dishonest, and incompetent. They take advantage of customers, perform shady business practices, and have zero accountability. I had trusted them for minor repairs before, but this experience exposed their true colors. Save yourself the stress, frustration, and financial loss--take your car anywhere else but here!