Excellent service. Thorough tuning and maintenance. Easy to work with for my schedule. Nick was…read moreable to repair a broken string on site to avoid extra charges for a return visit. My piano has never sounded better! Competitive pricing. Friendly and personable too. Bravo!

We contacted Nicholas Kircher based on reviews we read and also due to the fact that he offers…read morerepairs of, as well as tuning, pianos. He was reliable, courteous, friendly and did an excellent job! He even went back to his shop to design/make a piece no longer commercially available to fix our sliding cover. Works perfectly! JHis expertise shows as he tuned our piano and replaced a few strings that had deteriorated. A very personable and kind man...even, on request, played a few tunes when the job was complete! We will use him alone for future tunings. Highly recommend! Worth every penny spent!

We have had a 1959 Steinway for 50 years. A few years ago we had it rebuilt and since that time…read moreZach has tuned it. He is very professional and the piano sounds great with his expertise in tuning it. He is a polite, courteous man who obviously loves music and it shows in the care he takes when he tunes it. We highly recommend him as one who excels at his craft.

I recently moved to the area and needed my baby grand tuned. Zach not only tuned my piano, he had…read moreit sounding like when we first purchased it, if not better

I've used Church's piano service twice. Tyler is very professional and personable. He arrived on…read moretime and updated me ahead of time. He did a great job with my piano. I would definitely recommend.

From the owner: Church's Piano Service was founded and is operated by Tyler Church…read more The Church family is a well known name in our community going back generations. They are recognized for their musical abilities and passion for teaching others. Tyler learned how to play piano in early childhood and has always had a passion for music. His drive and methodical nature make him an excellent piano technician ​ Tyler was educated and received a certificate of completion through the world renowned Piano Technician Acadamy. In addition, he apprenticed with the well respected piano technician Larry Merriman of Fort Wayne. Tyler is a member of the local Piano Technician Guild chapter. We look forward to meeting you in person. Our goal is to work with you to recalibrate and establish your piano to its original design.

Daniel was attentive in fine-tuning our piano which, though recently acquired, hadn't been tuned…read morefor 40+ years. He was very thorough with his work and the piano has a new clean sound. Thank you, Daniel.

From the owner: We strive to care for all your piano's needs -- starting with tuning, but addressing other…read moreimportant issues as well. Our service area includes, but is not limited to the counties Elkhart, Cass, Kosciusko, La Grange, Marshall, Noble, Saint Joseph County Indiana, and Saint Joseph County Michigan.

Steve cares greatly about his clients, and does a fabulous job! He is even very kind to refer to a…read morevery good colleague when his schedule is too full because of the high demand for his service.

We used him one year to tune our old piano, and he was realistic when it came to all the work that…read moreneeded done on it -- but he didn't push us or try to rip us off when it came to it. If we couldn't afford to have it done then, he gave us a prioritization (e.g., "This can probably wait..."). That's something that I really appreciate. Of course he did a good job tuning, and it held for quite a while. He's very knowledgable. Beware that if you're going to get your piano tuned, it's going to cost you some serious money. This is not his fault -- do you know how tough it is to tune a piano?

My 86 year old mother had Mr. Coplin come to her apartment to tune her piano. When he completed…read morethe job and left her home, she noticed that the keys now clicked when played and some of the keys were out of tune. My mother comes from a musical family and has sung on the radio so she can hear if her piano is out of tune. It was worse after it was tuned. She called Mr. Coplin and he told her he would come back and it needed all the "little orange things" on the hammers replaced and it would take about 10 minutes. He did not have any of the little orange things in his vehicle and he never came back and never returned her calls. She paid for his services, was polite, and patient. Unprofessional tech. Buyer beware!

I worked in the Toledo Detroit area for 42 years. At one point Toledo had 17 music stores!…read more I worked for most of them. Craig was driven and committed to his customers and treated his employees well. I got ill and had to resign but I follow the stores. Keep on going Craig! Betty Lanz

From the owner: New & Used Pianos, PianoDisc Player System Installer, New Digital Keyboards, Sheet Music,…read morePiano/Keyboard Rentals, Piano Lessons! Piano Tuning, Repairs, and Restoration!

They actually care, I don't know how many calls I got that personally said my name and what I…read moreordered and gave me updates on my order. The customer service is up there with the best. We got our items in a timely manner and the products were packed nicely. The XR18 was backordered but they were quick to resolve that and get it earlier than expected which I was happy about. My kids loved that they gave candy also. I did spend $$$ and I am looking forward to setting it all up for our org. My only thought is if they have discounts for non-profit orgs.

I've had a very disappointing experience that's made me seriously reconsider doing business with…read moreSweetwater. First, I purchased a bundle that included a keyboard and a Gator stand. While using it, the locking mechanism suddenly failed and collapsed, sending the heavy keyboard crashing down onto me. It hit my knee and then my toes--painful, and completely preventable. I found out the next day that my daughter, who was helping set the keyboard, was also injured but didn't want to tell me because I was furious at the moment from smashed toes. Afterward, I checked reviews and found multiple people reporting the exact same issue. It's concerning that a product with known safety problems is still being sold without recall or warning. Customer service only made things worse. When I explained what happened, there was little concern shown. Instead, I was immediately pitched another stand--one that actually had worse reviews. That response felt dismissive and suggested that customer feedback isn't being taken seriously. I also had a separate issue: I bought a Fender American Acoustasonic Strat and paid $150 for a "guaranteed fit" Gator case that didn't fit at all. That alone was frustrating, but combined with everything else, it points to a bigger problem with quality control. At this point, it's hard to take the widely advertised "55-point inspection" seriously. Based on my experience--and what many others are saying--it feels more like a marketing claim than a meaningful quality check. Overall, the level of care and reliability that once set this company apart seems to be slipping. Between safety concerns, poor product recommendations, and questionable quality assurance, it's becoming easier to shop elsewhere.