The moonlightoasis.com website showed an apartment flat to reserve several weeks ago when we made our arrangements. We paid by credit card and received a confirmation. A week ago we noticed the confirmation gave instructions for the tent site at Zion West Ranch. The apartment flat is located in Hurricane, so we were curious if we had to go to the ranch to gain access to the flat in Hurricane. Then the nightmare began. We both called and sent a text to the contact number in the confirmation and no response. A day passed. I contacted Zion West Ranch hoping they could get me in touch with someone. They replied they are not affiliated with moonlightoasis but forwarded my email to the owner of moonlightoasis, Heather Braden. No response.
In the past four days my wife and I have emailed, texted, and called this contact multiple times with no response. We are scheduled to arrive there in 3 days as I write this. We were not given an address to the apartment flat or info on where to meet. It just says to text on arrival. Currently we have still not had any response from this person/business.
I have done my homework last few days. Heather Braden is a professional model. The business phone is the same as the phone listed on her personal website. It is a New York number, same as the Zion West Ranch contact. Their website showed a google map of the apartment flat without an address, but Google Maps gave me an address of 389 N 1580 W in Hurricane Utah. If you search that address and name in Hurricane first hist is the Hurricane Business website, showing that the property belongs to her at that address and the business license is expired. The name of the business is La Victoria LLC. Airbnb's website reviews of moonlightoasis have a person named Erica Victoria as the host. Coincidence? Not likely.
Since we cannot contact anyone for a refund we have already started to contest the payment with our credit card company. I am writing this to hope others can avoid this terrible website scam. The website prices appear too good to be true, and it is. Ironically, the only thing this business appears to respond to is comments on this site. read more