Currently staying in a disgusting shit hole. avoid! I am so upset that we have to stay here tonight...the room smells musty, the carpet is absolutely filthy, there are so many things I hate about this room...I could go on and on. I can't wait to check out in the morning. The bottom line is that you do NOT get what is marketed on their website. If I could rate zero stars, I would. read more

Moon Water Lodge - screen needs replacing - Hotels Near Me - Malahat, British Columbia

Stayed here for a night. Not unhappy that it was only for 1 night. The place is a bit dated. The furnishings are a bit worn. Even the view of the Saanich inlet that is the main draw on the promotional material, is kind of meh. Yes, it's a nice view. It's interesting that the soaking tub as depicted on the website and brochures are what is supposed to be the living room, not in the bathroom. But the view also, if you look from the tub or standing next to the large view window, includes some construction material and detritus/garbage below the lodge that you can also see. That took some of the awe out of the view. I could deal with the worn condition of the room and furnishings. The room was clean, the furniture didn't break if you sat on it. The fridge worked. The shower and toilet worked. What was annoying was that you had a really hard time reaching someone if you needed something. There is an "office". I must have been lucky when I checked in. There was a young lady in the office, which was packed with all sorts of papers, cleaning supplies, etc, almost like a hoarder's place. I checked in and got my key to the room. I unpacked and then had a question. So I walked back to the office. No one there. Called the number listed. No answer, it's a cell phone and the voicemail is full or not set up. Same thing when I wanted to check out. Wasn't sure about the check out process. Again, no one there. Tried to call the phone number listed. Got the same result and finally after waiting a while, a human voice. Got some instructions how to check out and left. It was frustrating. I just got the feeling that the owners or managers who ran the place were not very invested actually dealing with the guests or running the place professionally. read more

Our coffee pot was moldy, there was pubic hair left in the tub in the room. we rinsed the tub but called to have the coffee pot replaced and nothing. would have also informed them of the fact that there was no wifi in the room but didn't get the chance, they never attempted to rectify the situation. Promised a refund when we checked early that we've never received. The office was also a filthy, cluttered mess with birds in neglected, disgusting cages. read more

Moon Water Lodge - This was our coffee por - Hotels Near Me - Malahat, British Columbia

We stayed 5 days at Moon Water Lodge and loved our stay here. The view of the water is incredible and the staff is so nice and helpful. We loved our room that has free wi-fi and cable, a living room, kitchenette with mini fridge, microwave and coffee pot. Our bedroom was upstairs with an incredible view too. Our room included free continental or '1 egger' breakfast that was a great protein start to the day with eggs, bacon or sausage and hash browns. The restaurant, the Malahat Chalet is just steps away and has excellent food. We highly recommend the Moon Water Lodge and the Malahat Chalet for a relaxing and enjoyable vacation in a beautiful location. read more

The view was amazing. Loved our nice spacious rooms. Two floors with two bathrooms. Small patio to overlooking the water and the key feature was a two person soaker tub! My fiancée and I spent one night for our anniversary. Bonus that is such a short drive from Victoria. We plan on coming back! read more

Moon Water Lodge - View from the jacuzzi - Hotels Near Me - Malahat, British Columbia

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Run down TOURIST TRAP! FALSE ADVERTISING. The rooms, the grounds and the property are so rundown. We booked a 'KING PLUS STUDIO', the description on their site reads: This room has a full kitchen. Approx 400 sq ft of BRAND NEW living space! Carpets are heavily stained throughout. As I am putting items in the fridge, beside the stove, I snag by pants on something sharp. It turns out its a huge screw coming out of the stove where there is supposed to be a handle to open the oven. However, the handle is broken off and what's left is all jagged on both sides. I go over to turn on the bedside lamp and one lamp is burnt out and both of them are half broken and wobbling. There is nothing 'brand new' about it. The furnishings are all heavily worn, soiled and look second hand. My husband leaves his $10,000 professional camera equipment in the room because I said to him that we don't need to take that back to Sooke just to lug it down to the room when we get back. We had come from our friend's place in Sooke and we were transitioning to our other friends in Duncan but needed a one night stay in between. We decided to leave our personal belongings safe in Sooke, go for the day to the Malahat Skywalk, (which by the way was awesome and totally worth seeing - we loved it) then drive back to collect out things that late afternoon as we didn't feel comfortable loading up our car and leaving our valuables inside for the day at the Malahat Skywalk parking lot. We met a local woman at the Skywalk as we were leaving and I asked her if we should have lunch at the restaurant where we were staying - she said 'NO' it used to be good but it has been terrible for many years now. That should have been my next 'clue'. She recommended we go into Mill Bay Marina and have lunch at Bridgemans Bistro - again a great recommendation!! After lunch we noticed in Mill Bay there was a Thrifty's, this is where we had stopped to buy the food we put in the room. We go to Sooke, pick up our stuff, and return around 7:15pm. We start to unload the car and we go to open the room and the keyless entry code is not working. I walk over to the Restaurant, equally as run down as the room, which is too bad because the views are beautiful and it could be an amazing space! Lori (the owner who I met earlier that day) comes over and I tell her that our code is not working. She says 'oh that is so strange as I know we just replaced the batteries today for that lock'. There we are there, with all our stuff from the car in the corridor. I now notice there is broken glass all down the outdoor corridor. There is a 'planter box' that runs behind where we are standing and there is an empty liquor bottle. Then we walk to the end of the outdoor corridor where there is a broken set of wooden stairs and an old bar fridge tossed out there?? Why would you leave these items on site for your guests to see? They asked if we left the sliding glass door unlocked and we said 'no' as we have our valuables in the unit. We can't believe they don't have the keys for this unit. They have owned this place for 9 years and don't have a full set of keys for every unit!! Long story short, they can't get in, they put us in another room. It's now 9:30pm, and they say they will put is in another unit, an 'upgrade'. We get into the next unit. Worse than the first!! Heavily stained carpets too, scratched and broken table, more broken lamps but at least they both turned on. Dirty towels, MOLDY fridge, and to top it off there is some stuck on chunky food on the bathroom floor!!! The sliding glass door lock is completely missing so you can't even secure your belongings in this unit it you leave for the day!!! They said in the morning they will drill the lock but an hour later they come to let us know they drilled it and we got our food and my husband's camera. When I tried to address this with the owner she was rude, argumentative, and condescending. She finally agreed to refund $248, however, she only actually refunded me $230. To date of this review still now there is no detailed explanation. read more

We had the pleasure of staying at the Moon Water Lodge for a year while working in the area. What a fabulous place! Lori and her staff are able to assist you with all your wants and needs. The rooms are very comfortable and that view....it is spectacular. It is so nice to sit on the deck sipping a glass of wine. We were lucky enough to see whales, eagles, hawks, and much more... The restaurant serves really good food, the service is good and again, the view.....it's so nice to have a romantic dinner with the moon shining on the water, hence the name. And you can also get food to go if you are in a rush. Thanks for the hospitality! read more

I stay here about twice a year on the way through. That location is unbeatable, built on top of the Malahat into a steep hill with dreamy views of the ocean inlet from any room. The rooms are well-designed, spacious and modern. The beds are big and comfortable and all the materials are not triggering my allergies. A restaurant with good food close by, and the new parking lot is spacious, considering the location. What can be improved? The communication is dismal, I was not able to get anybody on the phone to resolve some booking issues , I sent several emails, one was returned with the promise that somebody would phone me, which didn't happen either. Also the compound seems to disintegrate somewhat on the exterior -Wobbly and broken stair rails on the side stairs, accumulation of debris, spiderwebs on the façade, etc. etc. hopefully this will be rectified soon, because this is an amazing facility! read more

Clean, cozy, quiet King room with very basic furnishings and bath. A small balcony was off the room for enjoying view privately. Rather hard bed which was a little uncomfortable for me. We were very tired and glad it was conveniently located. Manager could not have been any more friendly. Very competent. Only one 3 cup pouch for coffee so not happy about that; however it tasted quite good. Any extra water would have been too weak. Perhaps a bit over priced but all in all a nice stay. read more

The view from our room alone was worth 5 stars. The hotel itself could use some updating, the features of the room itself were nothing special. There were some stains on the bedding and the carpet, and wear on the furniture. If you can get past that part, the view is out of this world. We had two patios off of our room, and a bathtub in the corner, and we absolutely loved the full walls of windows. It made for a very nice wake up! We would absolutely come back to stay, the location was incredible! read more