I am sorry that I have to leave a negative review when we had positive past experiences. My bad experience started when I called about getting in early and was told she was in the middle of serving breakfast for 24 and would have to get back with me. That was just the beginning of the unprofessionalism. No apology, just short.
The last time we had stayed in the Froggy cabin, it was not split into two cabins. Not knowing this, I just rented the one side. We had to walk through the bedroom to get to the one bathroom, day and night. We would not have rented the cabin if we knew it had one bathroom, especially since one guest is pregnant. When I called about it, I couldn't believe the non professional handling of the situation. I was told they cabin had always been that way and I was wrong. Not true! They split it the winter after we had stayed in 2021.
Things would have turned out so differently if it had been handled professionally instead of confrontational.
The adjacent cabin was not being rented for the next two nights and could have been offered to us at a discounted rate, but they were willing to not make any money on the empty side, plus disappoint us.
We made it work with what we had and then on our last night, the adjacent cabin was rented. They must have had control of the thermostat (who would split cabins and have one thermostat?!) The bedroom and upstairs loft were so hot and stuffy! Two infants, as well as the parents, did not sleep well that night! You could hear their voices and cooking at 12:30, which they have the right to do, but we have the right not to hear it.
I tried to work something out with the owner, but to no avail. I did receive a call asking me to accept an apology from the person I spoke with on the phone. (She manages to get one more confrontation in on this call!)
My daughter in law's family spent thousands of dollars between the cabins and Mont Rest, but not again.
So sad something could not have been worked out. read more