I had surgery 3/20/24 I had to be brought to the er 3/26/24. When I came for a follow up in your facility on 3/21/24. We requested a cbc. I was given 2liters of fluid some d50 and some zofran. No one ever gave me the cbc to check my hemoglobin even though I told you I fainted in your parking lot. On 3/22/24 I got 2 liters of fluid as well. I paid for massages which I never received. Having 14 pounds of skin removed is pretty extensive. Well upon arrival to the er yesterday my hemoglobin was 7. On preop my hemoglobin was 14. My blood pressure was 70/30. I have received a total of 4 units of blood as of now and 2 vials of albumin. My blood pressure is still only 90/40. I'm looking at needing more. Upon my arrival home I immediately started the lymphatic drainage massages that you guys recommended. I have done everything asked of me. The follow up care is less than sub standard and in fact quite dangerous. Also When I went into the operating room there was still a suction canister full of lipo materials from the previous patient. The anesthesiologist even confirmed that's what it was. I had to ask that it be removed before starting my procedure. The anesthesiologist asked the tech to remove it. That's an infection control problem. I have made multiple attempts to contact the office, Jose the chief of operations, and the medical director and have received no response from anyone at moon aesthetics. I am on my second day admitted in a hospital with cellulitis of the breast and abdomen. I hope to receive a response from you. read more

The best results, and above all. The seriousness how this medical aesthetic practice takes your life into consideration. The waiting time during your pre-operative appointment is due to the meticulous review of the medical records. That depending on the individuals unique medical status of their health. So prepare to be patient. Contact your coordinator and be sure to ask if you do not need to be fasting for your blood test. Most of the times you do not, and thus you are welcome to order Uber eats, while I was waiting.... Beautiful accommodations in the Blue Room. Be sure to ask questions. Read all pre-op and post operative instructions. Keep a notebook of these tips, that they provide you before the surgery. Don't wait for the surgery date or the pre-op date to ask questions. You will be home before your can say 3. lol. For the rest, clean facilities, professional staff, and Moon feels more and more like a hospital than a small clinic, as they are a bunch in Miami. Safety First. Last, if you have any trouble, ask for Jose Iglesias, the Chief Operations Officer, or any of the Managers on the floor. They are all approachable and ready to assist you. Results, and pricing. Love it. I have top rated plastic surgeons, who are actively supervised by board members, and the administrative staff, who focus on safety and not on the surgeon's ego. And extra layer of security and safety for the patient who do not have to worry about their health been jeopardized . Rating for Safety, Quality of Work, and Service is a 10/ Star. read more

Me encantó todo en la clínica. La gente, los resultados estoy enamorada. Gracias por todo estoy muy complacida.

My view. after a mommy makeover 3 months ago. Runaway from this place, sadly. I had a really bad experience with their customer service I tried calling many times I send several tex letting them know I had developed an Infection no answer, I still have the bruise from the BP machine, they didn't fill up my Fmla on time so I end up not getting my fmla benefits . After spending 11+, they are unprofessional and have no customer service skills. I wish I never went to this place. ... read more

Be careful of bait and switch. Who operates? Don't risk your life. Niceness isn't equal to good outcomes. Just because people seem nice doesn't mean they don't have an agenda. The agenda is to take as much of your money. Some may make it with botched work. Or worst DIE. They don't care about you. The moment they realize you see through them they cast you. I'm waiting for my medical records. They follow none of these American laws obviously they think they are above it. Federal government should be in control of this since Florida isn't. Call the governor demands safer laws. read more

Renee maples. They don't even deserve 1 star. I was having a bbl done and a tummy tuck. I payed for both up front, which was 8,000.00 . They told me they couldn't do the tummy tuck with the bbl. They owe me 4, 000.00 for not having a tummy tuck done. They said incould do both surgeries and at last minute they said just the bbl. Now going to BBB , and have an attorney to go to court for what's owed to me. I would NEVER recommend moon asethetics!!!!!!!!!! They are crooks !!!!!! read more

Had a BBL booked. HORRIBLE communication trying to figure out labs. Cancelled 6 weeks out. Entitled to full refund minus $500 deposit. Jose the director was horrible to deal with and kept dodging emails and calls. I still had my trip booked so went in to talk and he said he could send cheques since a refund through accounting takes 90 days as it states in the cancellation policy. Then he never sent anything. Opened a case with the BBB and then they responded saying I wasn't entitled to $2200. But only $700 because I had two appointments booked. The pre op and the surgery. The cancellation policy states $1000 fee if cancelled the day of or day before. I cancelled 6 weeks prior. So BBB called me and I'm escalating this to the next tier. They owe me $2200 and I'm getting it back. Until then, I'll tell everyone not to go here. They are scammers read more

This company or surgical center I thought was going to be much better than the rest. Then my husband came across some horror stories that warranted him to be concerned about me having surgery. since I cancelled my surgery of course we have not been able to get any correspondence regarding my refund of 5,0000.00 I now have to reach out on all platforms and had to contact the attorney general's office in Miami along with other Legal teams . If you are looking to have surgery with these people PLEASE BE AWARE...... these yelp reviews of all the horror stories are true . I have spoken with others via email and all the stories are the same. I just want my money back and everyone knows it doesn't take 6-9 weeks to return money for services not rendered. Glad I dodged another bullet with these Miami surgeons but it definitely will not be at the cost of 5,000.00 If my money is not returned I definitely will be going full steam ahead legally to get this process done sooner than later. People have the right to change their minds and taking it from business professional practices to personal is unacceptable read more

The follow up is horrible , I have concerns about the my results and there is no one to talk to about this. I keep getting transferred to voicemail. read more

I was interested in getting a BBL June 2022. I reached out to Moon plastic surgery had a consultation and paid in full for my surgery. After doing research and not finding enough reviews on the surgeon who was supposed to be performing, Dr.Nees, and the fact that my breastmilk wasn't completely dried up, which could be a medical issue, I ended up asking for a refund which they agreed to. It is now February 2023 I still haven't received a refund and I haven't heard back from staff at all. This place is a complete scam I am so happy I decided to not go through with the surgery because who would trust a place like this with their life. Their return policy states 60 to 90 days, it is way past that and they are completely in breach of contract. Seeing so many people have the same issue is sad, and at this point a legal matter. This company should not get away with scamming people like this. read more

Primeramente el pre op te hacen esperar mas de 4 horas Tenía mi cita alas 10 am y salí a las 2 p.m. Dicen q solo en Miami pueden operar 5 personas ese día operaron mas de 10 personas . Pagas por las fajas si o si a fuerza te hacen pagar aunque digas q tienes una faja su respuesta es si no te queda no te podemos operar . Ese mismo día Resulta q en el momento q iban a operarme el doctor se sintió mal y se fue a su carro eso me dijo un enfermo y ay me tenían en el table x casi una hora sin aser nada ya con toda la anestesia encima y al parecer tuvieron q poner extra porque salí muy mal de vomitos por 3 días No pude comer nada . Muy débil . En el momento q abres los ojos de la Anestecia te suben a una silla de rueda y te sacan a esperar para q vengan por ti al aire libre . Al parecer el doctor nees el q dicen q te va a operar no es el q Opera Una amiga le pregunto sobre mi y el enfermero le dijo doctor nees la está operando y fue mentira porque ella se encontró en el elevador con doctor nees .. Los mensajes son pésimos solo te pone piedras caliente y toalla caliente y luego 5 minutos de masaje a mano y ya El after chequeo después de tu cirugía solo es para q te tomen foto y no te preguntan nada no te examinan nada . Les falta más organización Y les falta que les importe más las personas q se van a operar a que sacar el dinero por todo. Nooo se Los recomiendo ! Te ponen una injection para la cuagulacion sin guantes. Nada higenico. read more

WOW WOW WOW!!! I am just arriving home to California from my BBL + Lipo procedure with Dr. Nees. The people at Moon are just absolutely wonderful. If you're traveling from out of town, you will have a very quick, thorough, and organized experience. Jennifer, Jose, (a few others I can't remember, but the nurse, the social media lady, and the lady who goes over the procedures with you ) are all extremely kind and warm people. There are some negative reviews that made me iffy about coming, but now that I've left I can deduce the negative reviews come from people that didn't fulfill a certain part of the bargain, like concealing medical history. I am only days post op but I am absolutely in love with my results, I got way better results than I could have dreamed of. Dr. Nees is a pro and he will cater your procedure to your liking. Again, I'm just so happy with my results and experience. It is true they can be hard to reach by phone sometimes, but they're a small and very busy office. They never left me hanging they always got back to me. Everyone's recovery is different but all I needed were a few days and Tylenol 800 and I've bounced right back. With a bbl pillow or course. XOXOXOXO!! read more

This is the worst clinic I have ever been to, they are rude, dirty and unprofessional. I got a Mommy Make Over 2 weeks ago, loved Dr. Ness hated the clinic. Beware once they take your money the table flips immediately. After my surgery had no meds, in pain, I had to drag my self to Walgreens. 24 hrs later in booklet provided it states that they will clean areas but nooo.. got there was treated like garbage and they sent me home all bloody my mom and I again in a lot of pain had to go buy all sorts of stuff to clean and disinfect area. There's only 1 nurse providing care, his name is Luis I seen him go room to room with the same gloves asked him kindly to change gloves since again this is a mayor, hisss answer was he was using hand sanitizer???? nasty!!!! The lady providing the massages said to me the dr is a Dr not a magician when I asked about my belly looking crazy.... They don't speak English are they real nurses nooo..... To really put the cap on the bottle. I was in pain fri, sat, sun finally f/u mon Dr. had an emergency not available, I was sent home in a 10 of pain. They rush patients out the room and even get upset if you aren't able to walk faster stating you aren't sick, beauty hurts... After 10 days post opp and depressed I called another clinic to continue care....not done, my mom had to wait down stairs they don't even have a waiting area this place is a Pigs pen, building is Nasty, same with visitors caring for us they are very rude to them, example my mom was told to wait and was never taken care of. After surgery I was freezing they never called my mom or gave me my blanket I was in so much pain I thought I was going to die. My mom called over and over she was so worried..... this place sucks. Chicas no boten su dinero este lugar es un peligro. Please note my experience was like review below Lisa O. And others..... read more

The nurse lily and I believe her assistant Samantha are NOT welcoming and Samantha is plain rude. I was so excited and couldn't wait for my surgery. I was open to being on social media and sharing my story. When I came for my pre op the room was silenced and uncomfortable. I tried to talk and they both did not engage.. Julianna the front desk girl was okay she was nicer the more days I came in. They were supposed to call me later that day to tell me my time of surgery.. NO ONE CALLED so the next morning I called and came in an hour after. Surgery went well but as I stayed in Miami for the 10 days my experience with this team wasn't something I would brag about. Costumer service is at a negative 10 for me. I had a painful incision I talked to Samantha about and she simply said "tuffin up" I just went through one of the hardest surgery out (bbl) with NO narcotics. I felt alone and I felt I couldn't even ask for help or advice from this team. I am tuff I just had 2 babies back to back I handle pain well but I knew something was wrong. Well I was correct the incision was not healing properly. Samantha was wrong. I called and expressed this and Samantha told me to send pics and explain. She NEVER replied or has reached out. Obviously she was wrong but couldn't make it right either. Another thing I was concerned about is DO NOT BUY MASSAGE PACKAGES!! It's $400 for 3 massages it comes with socks and foam boards. Well I thought hey awesome package right? No. This lady doing it, massages you for $10 min, is NOT gentle, and talks on the phone the whole time. She even left me Butt naked on the table for like 15 min lol WTH but got upset when I stood up because I knew I shouldn't be on my new butt like that. And doesn't even give a good drainage. My husband drained me way better at the hotel and massaged me getting scared tissue but not hurting me..if done with Care it feel amazing! I'd pay someone else. There's is only one lady that stood out to me. She is this nice short with glasses blonde Cuban lady I totally forgot her name I think yula. But this team needs more attitude like her! She gave me my vitamins through my iv. She talked to me and made me feel better I wish it was her the whole time. So overall my butt is healing great thank you Dr nees . But this staff team no thank you! I could of take my own after care done somewhere else. I am being a "Karen writing but whatever I just spent $6000 on this. If you can find Dr. need at a different location DO IT read more

To be honest Moon straight up deceiving ppl. They advertised Dr. Nees as a surgeon but he literally never available at Moon when I call so why even say it?? Waste of time dealing with their crappy communication and bad English, Spanish speaking receptionists. I talk to others in my group they say the same thing. Don't even bother with Moon they just trying to scam people in my opinion. If u want to have surgery for BBL with Dr Nees just call his practice manager at his main office you wont have any problems and she actually speak English so you can communicate. read more

I have paid for my operation fully 5k, I decided not to go through with the surgery and they offered a refund in 60-90 days in January, it's now June and I have not received my refund!!!! read more

people are hard to please and I understand that. However, in my case, I have no complaints but gratitude. Everyone is caring about you as a patient. The staff and medical crew are very professional And caring. And yes they ask you 1,000,000 times the same questions but it is the way they can be sure one have answered all medical questions to fullest expects , each staff member I spoke with starting with my coordinator all the way to the surgeon , anesthesiologist , medical assistant they treat you like family and always double check everything putting your health as number 1 priority , I have nothing but gratitud with Moon Aesthetics and everyone at this clinic recommended 100% read more

Corran de este lugar, son unos negligentes carniceros, me pusieron implantes que no eran del número, pague por una marcación abdominal y no me la hicieron, el día que era mi cirugía tenía la cita del pabellón a las 12:00 pm y conocí a una chica ese día a la cual me encontré en los masajes, y ella me dijo que tenía su cita con el mismo doctor esa vez que nos vimos a las 1 pm ??? Cómo explican que el doctor estaba haciendo dos cirugías a la vez ? Horrible experiencia Porfavor corran de este lugar !! Es terrible Run away from this place, you are negligent butchers, they gave me implants that were not of the same number, I paid for an abdominal marking and they did not do it, the day my surgery was I had an appointment at the pavilion at 12:00 pm and I met a girl that day whom I met at the massages, and she told me that she had her appointment with the same doctor that time we saw each other at 1 pm??? How do you explain that the doctor was doing two surgeries at the same time? Horrible experience Please run away from this place!! It's terrible read more

servicio pésimo, pagar por un servicio y una vez te ponen la anestesia te hacen lo que a ellos le da la gana. el resultado no es lo mismo. pague por 3 servicio y solamente me hicieron 1. llamo para reclamar y dejarle saber y ahora Jose ni contesta los teléfono. la peor experiencia que tenido en mi vida. si saben de un buen abogado para demanda déjenos saber somos muchas las mujeres q nos han cojido de bobas y nos han robado nuestro dinero. Mi opinion es q no se operen en Moonaesthetics. read more

I had a surgery date booked 6 months in advance. 1 week before I was set to arrive they changed my surgery date. It was $104 to change the flight last minute. I told them since this is your offices clerical error just credit me the $104. The office manager Jose Iglesias said I was trying to get surgery for free?? Mind you the surgery was $7500 and I paid $6500 at that point. He then said its not their fault, there was a plumbing issue and that instead of Dr Torres I can be booked with another doctor... This is obviously a lie bc how are other Drs working with the "plumbing issue"??? Thank god I paid with my credit card. So I did a charge back. They then tried to lie to my bank saying I canceled the surgery so they want to keep $1000 as penalty. I sent my bank screenshots of all the text and emails proving they cancelled my originally date and tried to make a new one with out my permission. Also I was put on hold and the female in the office didnt press mute. Her and other women at the front desk were calling the patients the b word. When I received the credit on my card it was after I paid it off.. That means I had to pay over $200 in fees to return the money to my checking! Awful office. They will HARASS YOU to book with them, then treat you like garbage.. I do not reccomend! Awful! read more

Loved this place if I could give it 10 stars I would!! Staff was super helpful and friendly. I had a breast augmentation and loved my results. Definitely referring my friends and family read more

SCAM ALERT from Lack of communication, competence, and numerous horrible reviews. Check them out ladies! It's all on yelp and better business bureau! They cancel many surgeries last minute for non adequate reasons and reasons that can easily be fixed. They charge surgeons last minute and make up excuses for amounts owed after surgery that are already paid in full then claiming your surgery will be canceled if not paid. However you can't even reach your surgery coordinator for weeks! The front desk doesn't even have their patients in their system. Staff turnover is ridiculous therefore finding someone to talk to is lacking. They never call you back regarding your refund or any concerns you may have and you don't even get any welcome package or information about your surgery until a week prior!! They say they will call back and never do unless it's for money. They claim you'll get your refund yet no one has gotten theirs yet after months and months!!! read more