I left in tears because the two ladies were SO NICE! I had a horrible morning and slipped into the river in December and soaked my clothes. came in the store in my husbands clothes (we were just passing through town and had a 3 hour drive left) and I had my two babies 6 months and 18 months old and couldn't watch them both as I tried to find something in my size that I also liked (I liked everything too lol) I've shopped here a handful of times and always leave surf cute stuff. But they helped me with the babies as it was chaos they offered to watch them while I changed. Thank you!!!!!!!! read more

I love this place, it is my favorite place to shop for quality clothing and shoe's. The owner is outspoken, honest and enthusiastic about her store. Dawn L read more

staff was absolutely rude. unless you want to shop for overpriced stuff, and be constantly hovered over, i would take your business elsewhere. The way this woman with glasses spoke to me absolutely appalled me. read more

I guess the 5 star reviews like mine, we got lucky and have not dealt with the owner Very cute shop & the gal that helped me was super sweet... I like to go back but seeing how the owner is and rude to paying customers, she can kiss it. Hope the Staff , is not getting abused by her....Don't take that kind of behavior from the owner. 5 stars...for the gal and the store but I just can't support a horrible bussniess lady. I want to feel good spending my hard earns to a bussniess, who is grateful to have us and keep her OPEN during a major crisis. We're helping you stay open and wanting you to keep the bussniess but change the attitude and treat people with respect...Someone could be having a rough day. read more

Cute inventory, and great sales. However, not sure how being so rude can be good for business. I have dealt several times with the owner who is very snarky and condescending. Her attitude makes you feel unwelcome and even a bother. It makes it hard to want to shop there. Being able to order online is great though. read more

The owner treated me like I was a pest she wanted to crush. Patronizing, braggadocio, Very similar to the movie pretty woman and how the lady treated her when she went into the store. Prices outrageous. Very nice clothes but nothing practical for the country living. read more

Saw the awful reviews and disregarded them, worst mistake I've made. The customer service is absolutely garbage. I have never seen a business wanting to grow, yet do the exact opposite. I will not spend a penny there, the same item I bought from Macy's for almost double the price but I do not care. They will go out of business soon enough anyways, do not waste your time and money. read more

I moved up to Mendocino county from Los Angeles and Moon Lady is one place where I will shop. I love how passionate the owner is around her merchandise offerings. She will tell you why she chose to carry the brand in the store and I love that! I recently got a pair of moccasins there from a Canadian aboriginal tribe and I loved hearing the story of the company and why she chose to be a certified vendor. Anyways, I came on here to get the phone number for the store in order to call about a jacket I had my eye on and saw moon lady only has two stars. In my humble experiences, I have only seen dedication, above and beyond customer service, and great offerings! read more

Might be fine to shop in person, but strongly recommend against placing any online orders to be shipped during COVID-19 (or indeed any other time). If you run into delivery issues, you'll be disappointed to know that Moon Lady will have undervalued the shipment to avoid extra fees so you're not protected by the carrier. IMHO, not worth patronizing a business that cuts corners and avoids taking responsibility when issues arise. Huge waste of money, huge waste of time trying to reason with them. Avoid online ordering and shopping in store unless you're absolutely sure you won't need to return anything - because customer service is a nightmare. Bottom line, plenty of small businesses deserve your support right now. Moon Lady just isn't one of them. read more

I've tried to like Moon Lady, I really have. While there are usually some cute items, the prices are very high for the quality of the clothes. They've branched in more of a 'local look' lately (not a good thing, in my not so humble opinion), instead of sticking w/ brand name items. I guess it depends on the kind of clientele they're going for, but as we already have so many stores carrying the pseudo-hippie look, I find it disappointing. Also, the staff tend to be rude and snobby. I always get the impression that they're doing me a favor by letting me look around. I've tried, but I'm not a fan. read more

Willits is an unassuming Northern California City in Mendocino County . I would be surprised if the population was over 10k. More surprising is this quality bohemian chic boutique on the main strip. I stopped for coffee nearby and wandered in . Holy- cute- af band t-shirts, Batman ! I debated between one with a cool Johnny Cash motif (rockabilly style ) and a soft tie-dye orange relaxed fit Smashing Pumpkins . It was a hard decision and ultimately "Today" Billy Corgan would have his moment. The brands in the shop were familiar LA made labels. It is pretty pricey. $45 for a top but the selection is well curated and I'm certain that I'll wear it until the threads come loose. It's worth it. read more

I have never been treated so rude by a local business before. I was ignored upon entering and got several dirty looks while in there. I am a plus size woman and comments were made about things not coming in my size. Little did they know, I was shopping for a friend. I definitely took my business elsewhere. read more

Rude owner. That about sums it up. Not shocking that there are more posts like this. Their clothing is not inexpensive, it would be worth it if supporting a business that deserves the business but expensive and rude don't mesh. Shop elsewhere. read more

Very rude staff. The owner was super unprofessional, but tried to sound like she was professional. The owner didn't have a mask on and they didn't supply hand sanitizer. I wouldn't ever suggest buying from this establishment. They're extremely rude and don't deserve any business. Please do not shop at this shitty location the owner doesn't deserve any money. read more

Rude Lady is a better name for this store! Rude Rude Rude! I wasn't surprised to see bad reviews when I got on here to Yelp this store a 1. My friend and I are out of towners (40 years old, not "kids"!) and drove through Willits on our special girl trip weekend and thought it looked like a cute place to stop and shop for ourselves and her tween (who wasn't with us). We got excited by the merch in the window we saw and were ready to spend some money! But they were closing and were so RUDE to us we left immediately feeling VERY unwelcome. They never greeted us, never apologized for being ready to close...just gave us the evil eye and said "we are closing" (and based on what I've read here, I'm pretty sure it was the owner). I'm sorry, but if two gals walked into my little boutique excited about my store, I'd be sweet as pie and say "Ladies, please feel free to look around. We were just getting ready to close, but take your time!" or if she had some place to be "...I've got an aponitment to make, I'm so sorry I have can't keep it open for you today". That would be enough of a hint and we'd have shopped a minute and been on our way if we didn't plan to buy anything. And we wouldn't have left miffed about it. But I guess this owner doesn't need customers OR good word of mouth?! Sadly, they were so rude about it, we won't even bother to ever stop there again OR tell people anything good about it. Poor business eventually means no business! read more

I agree! RUDE LADY! Not Moon lady! The temperature was close to 3 digits in Willits this afternoon. I did not want to live her in the car so I came in the store with my 5Lb Chihuahua (which is a certified service dog) IN my arms. The" moon" lady still gave me shit! I live in Fort Bragg. When I got out of my village, I am READY to spend some real $$$. The whole atmosphere in the store was SO NOTconducive for me to do so. I even felt that she was watching if I was stealing stuff. FOR REAL! Moon lady you suck! You are accumulating BAD Karma as well! I am tying as much as I can to give my business to local merchants in Mendocino but from now on, I'll get my expensive Free people apparel ONLINE. I'm thinking...Maybe the store is just a cover up for some other lucrative business... Or maybe "Moon Lady" just needs to get laid! Ps: I am happy to say that I garbed the only pair of shoes in my size that was over 50% off. read more

I love this place, the owner, and all the sales girls. They're always so helpful and have a smile on their faces. They have great sales on designer clothing (picture a $220.00 pair of Uggs for $70.00!) and they are always finding new brands to bring to the shop. read more

I keep trying to like Rude Lady too but she's consistently unbearable. Treats her employees poorly also. She has some cool clothes but dealing with her keeps me from purchasing. read more

Miss Me Jeans at below retail. That is the reason I shop here. Try and find em online at least $130+. Got a pair yesterday $94 out the door. Besides that the store is very crowded and hard to shop in. Too many things to look at overwhelming makes you want to run out to breathe. It is like an episode of HOARDERS with new items and no trash LOL! read more

Great ladies and men's clothing store in Willits. Huge selection of True Religions, uggs, and timberlands. Walked out with beautiful new ugg robe, ugg slippers, and true religion jeans. The ladies working were sweet and more than helpful. Also very knowledgeable of the products which I love! read more

Horrible! The owner treated my wife and aunt rudely. When you pay this much for clothes, at least be grateful. When my wife asked for a particular size, the owner didn't even offer to check for her. My wife decided to return her pants. The owner asked for her bag back. Guess what? There wasn't one. It was a present. Owner and staff are rude and snotty. They won't very my money any more. read more

Overpriced, rude lady, etc. The lady who worked there kept hovering over me. It made me want to leave immediately.

This is my favorite place to shop in the Mendo area. All the brads she carries are high end so if you want to complain about price you should be going to Ross. The Moon Lady's sales are unbelievable. Most of the time well under her cost. The staff has always been totally helpful and when I bring in my 4 year old they get a basket of toys for her to play with. Maybe the other reviews about her rudeness are because they are not controlling there children or expect someone to bend over backwards. All I know is that I get respect and gratitude when I come in to shop at Moon Lady, Willits Ca read more

I am in awe that this store does not have a five star rating. I just went here for my first time and am still in awe of the experience I had. I left with five bags. All of the clothes are from great designers. So if you think they aren't made well then you obviously don't know about the best designers in the clothing industry right now. The owner was amazing. Every item I put on she knew exactly about. This has been the best experience I have ever had shopping. This is a high end store. Not a place for children or for people who can't appreciate amazing clothes. The owner is so helpful and not rude at all. I got a dress for $23 and a dress for $180. But everything is just amazing. I will definitely go back and I will tell all my girlfriends. Highly highly recommend!!! read more

I just want to say thank you to all the staff at Moon lady. I've had nothing but wonderful experiences here. Absolutely love all the clothing , jewelry and shoes. When I leave I always feel really confident about myself and my purchases. The girls are always very helpful. Been shopping here for 12 years now. Great place for gifts as well! read more

My daughter came up for Christmas, and only wanted UGG boots. We went to ML, and was unable to buy boots, due to the BOOT NAZI (BN), Every pair she picked out the BN removed them from the showroom. After this happening 5 times, we left. We did go down the street and bought 4 pairs of boots. read more

The only reason we make the 2 hour drive to shop here is the good deals and name brand clothing. The sales girls are super sweet to make up for the owner who is the biggest ****h I have EVER encountered. She talks to the customers like they are dirt. if you can go in get a sweet sales clerk and not have the owner talk to you, you're good. Every time I leave I swear I'll never go back . With that being said it's to bad because it's one of the best little shops in willits. read more

I went to this store today-I have been a few times and spent some major $$ there. Today I had a friend from NY with me and I had talked the store up quite a bit. Imagine my dismay when I had a similar experience to the woman who "yelped" about this store being super rude to her when she had her kids with her. I had a my 10 month old with me and the owner (I assume it was her because anyone else being that rude would have been fired a long time ago)seemed to really have a chip on her shoulder about me shopping with a little girl in my arms. The blond woman in the shoe department could not have been nicer to me and my friend (and my infant daughter). I really want to support local stores but when I get treated as I did today I save my money and shop online. Please if you read this Ms. Moon Lady---be kind to your customers-all of them-not just the ones you know ... you never know who is going to roll into your store and spend alot of money.....Now it won't be me (or my friends who also like to shop). I would think after "forty plus years of retail" like you told me you had you would know this already. read more

I have never been treated so rudely in my life! I live about a block from this store & stop in quite often.I have spent over 300$ in the last month in this place & most of the time I shop the owner has not been there.The last 2 times I went in she was there & it was the worst shopping experience of my life & I will never go back! I went in to buy my 1 & a 1\2 year old daughter some Uggs for winter & we were in the back trying on boots with on of the clerks who was friendly & then the owner came back...I was talking to the clerk about the boot,her heal wouldn't stay down in the boot all of the way on one side & the owner rudely butts in saying "well these boots are made from animal fur & after they are worn for a wile the fur will form to her foot" Ok,I own 3 pairs of UGG boots & I know they are made from animal fur...I almost walked out right then & I wish I would have but my baby needed some warm boots,so I just took the boots & got out of there. Well about a week later I brought the boots back,the one boot just would not stay on her foot & kept twisting & falling off.So I talk to one of the clerks & she says "let me get my boss" I'm like GREAT! I said I would rather not deal with her because of how rude she was when I bought the boots but that was the only option.So she comes back & says "it has to be how she is walking on them" I tell her NO,it's the boot,I have never had this problem with her other shoes or boots.I put the UGGs back on her to show her & the boot twisted & started to fall off.So she shows me a different pair of boots & goes on saying they have sold dozens of pairs of those boots & never had any problems & it's how my daughter is walking & she has worked in retail for 40 years.I was getting pretty irritated at this point...I put the new pair of boots on my baby & put her down to see how she walked in them to make sure they stayed on,she wasn't even walking for 2 minutes when the lady starts yelling at me "GRAB YOUR CHILD!! YOU ARE THE PARENT!!!" I'm shocked at this point! I tell her I'm just trying to see how she walks in them to avoid the same problem! My daughter wasn't touching anything & was just standing looking at herself in the mirror! So I told her to just give me my money back & I will not be buying anything here again! I told her how rude she was & she goes on again about how she has done this for 40 years....She also once again said it was how my daughter was walking but the new pair seemed fine & I was about to buy them because they seemed fine & they were staying on,if I would have had a chance to just see her walk in them for a couple minutes! Her whole attitude the whole time was just NASTY! This lady has a reputation in town for being rude & now I see why!!! I was in another store in town & I was talking about my first experience with her & the clerk in the store said "oh,are you talking about moon lady?" So yeah I will be buying my Uggs elsewhere from now on! & for someone who says they have been in retail for 40 years,I don't know how that is even possible with that nasty attitude!!!! Seeing all of the other reviews I know it's not just me either!! She lost a good customer,I have spent a ton of money in that store! NEVER AGAIN RUDE LADY!!! & I will be telling my friends!!!!!!!! Ohh,she also accused me of calling & being rude on the phone! I have never called that store in my life! I walk by it every day & I stop in all of the time.So maybe before accusing people of things you should ask if they were the one who called???? & look at the filtered reviews also! My thoughts EXACTLY! The one nice review she has must be a personal friend of hers because every other review is spot on! read more

I saw the negative reviews, but I decided not to let them sway me and my boyfriend and our 8-month old son decided to check it out. We were greeted warmly and treated in a very helpful manner, but without feeling a pushy vibe. They were personable and professional. They prepare the dressing room for you, and remove unwanted items so you don't have to bring them out. The prices are varied. There were some great sale prices and some items were quite reasonable considering (example handcrafted Tibetan jacket for a great price). I ended up wanting to check other stores before buying a fab maxi skirt that was a bit pricey (but totally worth it). The gal was totally understanding and friendly about it. We ended up coming back to get it and found a shirt to go with. I will definitely visit them again. Thanks ladies! read more

Owner has the reputation around town of being rude. This is a small town and word gets around. The few times I've shopped here it's been my experience as well. She has always flat out ignored me or made me to feel as though I wasn't spending enough money, and therefore not worth her time. Which is odd to me because I assumed her nasty attitude was due to this being a front? So either this is a front and she therefore doesn't care how many people patronize her shop or it is not a front and she is cultivating an exclusive atmosphere, which doesn't seem business smart in this working class town. Just. don't. get. it. read more

Very very snobby staff. Slightt pricey. Again, how can you ask people go shop local and then make it where they cant afford it. Not everyone here grows and has money like that!!! read more

I went to Moon Lady for the first time this past weekend. After reading all the bad reviews I went expecting a horrible experience. I went in the morning with a friend and her 4 yr old daughter. Not only did we get greeted with smiles everyone that worked there was sooooo kind especially to my friends daughter. We had a great experience and left there with many new outfits. I buy alot of my clothes in the bay area and I am thrilled to have a new store where I can buy clothes..... many of which my friends will envy!!! I then went back later with another friend and had just as great of a time. I met the owner and she was amazing. She chatted with me about her love of fashion and music. I look forward to my next shopping spree at the Moon Lady. read more

The owner is the biggest bleep of Willits. She treats her customers like crap and as if she doesn't need them. She is incredibley abrassive and rude. The last time I shopped there I dropped $500 dollars on a pair of Ugg's for my self and my daughter; that was almost 6 years ago. I am a local resident; can you imagine the amount of money she would have made off of me if she acted like customers were the ones who pay her bills?! Maybe their not and the store is just a front. If your from out of the area, try Mazahar or Tiger Lilly's instead. Very sweet and humble owners at both locations looking to keep their customer base happy! read more

Stopped at this store on my way through town to give my daughter and I A chance to stretch our legs and buy some summer clothes. Right when we walked in the woman behind the counter informed me there were toys in the back my daughter could play with. What a great idea I thought, until i realized the small basket of broken and dirty toys was to keep my 16 month old entertained so she would not touch anything in the store. The store owner literally ripped a boot out of my daughters hand (that she was bringing me to try on) and deep sighed at her. We were in the store less than 5 minutes and my daughter had not broken, dropped or knocked over anything nor had she gotten anything dirty. My child is supet friendly and even said hi to the grouchy owner and she rolled her eyes. I was really taken off guard being treated that way. The clothing was allright, if not a little overpriced. I am familiar with the Ugg brand and this store had prices about %15 higher than other locations. do not come to this store if you have children, or if you believe that people in general ahould be treated kindly. read more