I purchased this product for someone who needed to pass a UA for a job. I was told by the employee…read morethat it was guaranteed. It did not work & I returned with the receipt. The same employee gave me a # to call. For what it's worth, he was apologetic. But I did not get a refund.

Great location and supply for ALL of your smoking needs. Staff is excellent and prices, even in…read moreCalifornia are reasonable,

DO NOT BUY THIS TRASH!!!!…read more 4 attempts to contact these people about their garbage product and not a single reply. if you like being cheated out of your good money expecting good handmade work, look elsewhere. I told you guys I would write these complaints if you ignored me so here you go, Proto Pipe. Congrats on losing a customer and gaining an enemy out to trash you. You should have replied to my complaint, fools.

Mine broke within days of getting it and I can't even get them to email me back so good luck if you…read moreever need customer service because it doesn't exist at ProtoPipe.

Boatyard Tobacco has the best selection of products and the BEST counter woman. , Stephane., Her…read morecustomer service skills are top notch. I buy several products at Boatyard, and, Stephane remembers them all., She's very knowledgeable on the vast selection of smoking devices, cigarettes , vape juice, Kratom products. . I shop exclusively at that store for my Cigars and vape juice because shes there. You can not beat great Customer Service. !

The service there is atrocious. The gal behind the counter is not a friendly person. There's a…read morepermanentl scowl and moves like a turtle ( very slooopw. Her appearance ilooks like she just crawled out of bed. She doesn't seem to want to be there and that she is doing us a favor for being there. If you have any questions please don't waste your time asking her, she doesn't help. Will no longer shop there, unless Ms. Unfriendly has been reprimanded and make some changes or let go. Cheap cigarettes in town is awesome! Friendly, helpful and keeps up their appearance....and makes you feel welcome..... guess where I'm going to let others know to go there and NOT the boatyard

Not much to look out from the outside as we skeptically went into the little mall area and inside…read morewas this cigarette store which was awesome we forgot a battery at home and no way to indulge in our live sauce. we stopped in here and got a powerful little vaporizer from the smoke shop that does both flower and oil. Owner was really helpful. Clean. Good prices and selection.

I genuinely don't enjoy leaving negative reviews, and I actually removed my original public…read morecomments because I prefer handling things maturely. Unfortunately, after repeated interactions, I feel it's important to document my experience. Customer service here has been consistently unprofessional. What stood out most wasn't just 1 bad moment, it was a pattern/series of hostility toward customers, dismissive tone, and behavior that felt unnecessarily confrontational for a simple retail transaction. Customer service roles come with thr basic expectation of respect. When that's missing, it creates tension that simply doesn't need to exist. What made the situation worse was the attempt to flip the narrative and got emotional afterward rather than acknowledge the issue itself. If you value being treated with basic courtesy while spending your money at a local establishment, I'd strongly recommend considering that before choosing this location. I don't leave reviews lightly, and I take accuracy seriously. So here I am, sharing my experience so others can make informed decisions. I hope this was insightful abd helpful for you.

The guy working was welcoming and nice. My boyfriend and I forgot our vape on a road trip and…read morewanted to pick up a little one just to hold us over till we got back home. Not a huge selection. Nothing small or simple. Only big vapes for serous vape people. Probably the best option in the fort bragg area.

Friendly owner and staff. I'm so glad this place is in town. My favorite is their Minthol!read more

Great smoke shop with lots of merch like tanks feel free kratom shots and cigarettes. My kind of…read morestore. Great workers great hours. They make the customer feel valuable.

Amazing shop! Absolutely beautiful, welcoming with a great assortment of products a must visit!read more

The service was friendly. They have a deli in the back of the store you almost wouldn't notice. We…read moreordered 4 sandwiches and they made them pretty quick. The sandwich's were good and they had a lot of meat and condiments.

Friendly staff. Clean. Good vibes. Yummy sandwich!!! Definitely regret not coming sooner.read more

***** Volcano Smoke shop is the best! Their customer service…read moreis really what sold me! It is a small shop, but if they don't have what you need they are more than happy to order it for you! There is a great selection of high quality items, making it my one stop shop for anything we need. Novelty gifts and heady supplies. I'm so glad there is finally a smoke shop on this side of town! The staff is amazing and the owner truly treats you like family. Highly recommend this place! They even have a rewards program!

From the owner: Volcano Smokeshop offers plenty of options! Ranging from getting the newest Vape and Smoke Shop…read moreproducts to enjoying great company with the best staff in San Jose! Need help with anything Vape related? Need help with with your new E-nail or Water Pipe? Volcano Smokeshop staff will insure the best results for the time you're here. Don't Vape? Come and get to know what Vaping is all about! Always carrying up to date products in the Market such as Vape Juice and Hardware. We also provide CBD products and Kratom! For those who don't know about CBD and Kratom, please stop by so we can help educate you!