What a Rip-Off. I always use Flowers by Annette, but unfortunately my friends were directed to Willits Flower. A small fish bowl of flowers that look like a 1st grader arranged and when I saw the price I was appalled. read more

Called to order flower delivery for a family member who lives in Willits. I spoke to Will who not only worked within my budget and with my very specific request, but managed to design a beautiful arrangement! Highly recommend this business for quality and excellent customer service. Thanks! read more

Willits Flowers went above and beyond to deliver flowers to a colleague for me. I wanted them to be a complete surprise so asked them not to call ahead and let them know they were coming and that ultimately meant they had to navigate barking dogs and difficult access to the property. But they did so and my colleague was so delighted at the surprise, she said it had made her day. She sent a picture of the flowers, and they looked even better than on the website. Great service and value all around! read more

Haven't lived in Willits in 10 years but when I needed last minute flowers for a local baby shower delivered they had a massive bouquet delivered in less than a few hours and for a decent price. The bouquet was huge and so beautifully done. I am so thankful. read more

Willits Flowers - Florists Near Me

I've place two last minute orders via the phone with Willits Flowers, and Will is a delight to do business with! The arrangements came out just like he described over the phone, and everyone loved them! read more

Is this a joke? See flowers below. Expectation vs. reality in the most blatant form. What could make that worse? A patronizing customer service experience. Let me start by saying I asked to have these flowers delivered on a CERTAIN day for a SPECIFIC reason. They were delivered 4 days early. Strike one. Then when I called to complain, Will informed me that his intake person wrote the wrong date. He offered to pick them up and then deliver them again on the correct day. I also mentioned that they looked NOTHING like what I ordered from the vase to the brown branch. The flowers were not the same AT ALL. Strike two. The height of the flowers were irregular and haphazardly placed in the vase. When I tried to talk to Will about this issue, he told me he "upgraded" the arrangement. To this I replied "I understand that it wouldn't look EXACTLY like the picture but this isn't even close. An upgrade is a subjective term in this instance." He kept assuring me that it was an "upgrade." I beg to differ. I then said "I spent $80 on this arrangement." He sarcastically said "Oh! $80! Wow! That's quite a lot!" Strike three. Then he proceeded to break down the cost in a rude tone. I know that I spent "only $80" but that's what I could do at this time. I wouldn't have paid $5 for this arrangement as this ISN'T what I ordered. He never once offered a refund. He said he could pick up the flowers and return another arrangement on the specified day. Who in their right mind would offer that? "Sorry Mom, the incompetent flower shop delivered the WRONG FLOWERS on the WRONG DAY and now they are picking them up and will redeliver them on the correct day." That's baffling. I will never recommend this joke of a flower shop to any family or friends in the Willits/Ukiah area. Response to the Business Owner: At no time did you ever offer a refund. You offered to pick up the flowers and redeliver them on the correct day or pick them up and redo the bouquet. If you had offered a refund and if you had been respectful I would have of course accepted. Gaslighting me isn't proving your point. I want a complete refund due to the numerous issues and your disrespect. I quoted you as you said verbatim. This is asinine. Furthermore it was to be delivered on Tuesday. It was delivered on Friday. Yes Monday is a holiday but again that's a 4 DAY DIFFERENCE. Second edit: I included his previous response. He also refused to offer me a refund to begin with, then said he'd repay the $10 delivery fee. Now he erased his response. Buyers beware. read more

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She got the flowers for her birthday she was very satisfied and so was I thank you for the job well done, ordered some more flowers today for my sweetie we both were very satisfied again thank you very much job done again... read more

Willits Flowers - Florists Near Me

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I asked Will for a special arrangement for an anniversary. He delivered! I was very happy, more importantly my wife was thrilled! The arrangement lasted a very long time. read more

I called to order flowers today and the owner Will picked up and helped me place the order. He is a true artist, I explained what I wanted and he created this gorgeous arrangement. Then he delivered it himself in his way home from work. His swift attention to my needs is much appreciated and I am hoping the recipient of this gift is as thrilled with it as I am. Thanks Will you are a very kind and compassionate man and your work and attention to detail are unparalleled and much appreciated! The arrangement contains: Roses, yellow spray and pale green, helbores, dendribium orchids star of Bethlehem, scabiosa , alstroemerias string of pearls and a succulent in a window box framed w curly willow. read more

Willits Flowers - Florists Near Me

THANK YOU VERY MICH FOR YOUR AWESOME CUSTOMER SERVICE AND FOLLOW THRU. My two orders mistakenly go shipped out mixing my two delivery addresses up. My wife got my mother's orchid and my mom was set to get my wives 100 dollar rose arrangement. Once Will and his awesome ladies heard about the mix up, they went out of thier way and brought my wife a super huge beautiful arrangement at the end of a already busy day. Letting us keep the mis-delivered orchids. The kicker is I do not live in town, I live out in the hills. Its was nice to receive the same type of customer service I try to provide my own customers. It is had work dealing with the public, and even harder work running a small business anytime let alone during the covid pandemic. Thank you very much Will and a very special thanks to your gal (please forgive me I forgot her name). That made this arrangement so perfect and drove it to my wife on her own time I think. A++. Kyle read more

We loved this beautiful orchid arrangement! He even included 2 butterflies to represent each of our granddaughter's brothers. That is attention to detail! Thank you Will read more

We had the great honor of having the floral artist Wil Gonzalez do the entirety of the flowers for our wedding in Sonoma this past April. He traveled down with his assistant the day of the wedding with our flowers perfectly intact. The vision of what I wanted began with my own bouquet(bridal) and evolved as I gathered more ideas on Pinterest etc. I shared all of my ideas of what I was drawn to with Will and through our dialogue he pulled in a little bit of everything that I could have ever hoped for to make our day pure magic! I love the embellishment of the boutiners which brought the anemone flowers to a new level. We hadn't even talked about doing an extra bouquet to use as a tossing bouquet allowing me to keep my own. I appreciated all the extra touches that made the day beautiful! He & his assistant helped us repurpose and brought all the garlands and gardenias over to our reception site and had everything looking smashing by the time the guests arrived! My bridesmaids bouquets were just lovely as well, and it was his artistry that brought in the lovely accent peach roses that also accented the champagne color of my dress just perfectly!! Thank you Will for your beautiful work!! read more

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So I put in an order online and I wound up calling the day of the order because the flowers hadn't arrived yet. I spoke to Will and he said that there were I think three places that take orders for him. They didn't notify him that I wanted a morning delivery even though, it gives you a place to put special instructions. When he found out I wanted a morning delivery he did seem very stressed, but he hurried up and got the flowers there as soon as he could, within the hour. They were very beautiful. My mom was happy. He also text me a photo of her with her flowers. If you order online, I would recommend calling and confirming everything with him to make sure. Thank you Will the flowers are gorgeous and thank you for the photo. read more

Thank you thank you. I take back my prior comments. My new arrangement is perfect. Very very pretty.

We are so lucky to have such artistic, beautiful floral design, with 2 stores in Mendocino County, (Willits and Ukiah). This is above and beyond anything you'd see at most florists or flower sections of supermarkets, etc. This is art! His arrangements have shown at the de Young Museum in SF several times, at the White House, the Rose Bowl Parade. If you want something special, this is the place to go. And the people who work there are great. Check it out! read more

Wow! Every time! The most amazing and creative arrangements I've ever seen! I would highly recommend for ANY occasion!!!

GREAT SERVICE!!!!! Flower sent to a friend's ill mother. Mother raved about the flowers. Staff and patients came to her room to see the flowers and take pictures. She was a minor celebrity. Thank you. read more

Excellent customer service and the most creative arrangements this town has ever seen. Well worth checking out.