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    Ask the Community - Moon Air

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    Roto-Rooter Plumbing & Water Cleanup

    Roto-Rooter Plumbing & Water Cleanup

    (37 reviews)

    I see that I am not the only one. Another woman who was pointed in the wrong direction, but…read moreunfortunately I had no one to turn to guide me. The service tech Ben was more concerned with me having one car in my driveway and another being parked in front of my house that was a loaner or my mom. I truly believe that he saw that and me having a home and decided to overcharge and incorrectly diagnose service resulting in me stuck with a monthly payment that accrues interest. There was no pipe collapsed as he noted and I was not provided the video evidence showing that. All I knew, being in my home for only two months is that water was backing up in my basement and after taking a shower or flushing the toilet, the water in the basement had to be removed from the basement sink one bucket at a time. When cleaning the pipe, Ben only removed some old fabric softener sheets. I was able to flush and run shower not seeing any water at that moment, but he noted it still was not fixed telling me to look at how low the water was in the pipe...later I found out that this is the same even after their thousands of dollars repair. I didn't know what to do and no where to turn. He actually said you cant have one issue without the other even though I saw no collapse pipe. Young and dumb...listening to a professional I thought because I did not know. During the entire pipe line replacement, no one communicated with me. If water would be turned off, turned back on, what I should do afterwards, nothing. It appears this company has a record of steering single women the wrong way for their own benefit. I'm glad the three other women I've seen that had similar experiences had a father or male figure to turn to avoid this. I would not recommend for women.

    came and service the plumbing but was told I still couldn't use the sink for now. He stated he did…read morehis best but someone else was going to come and put camera in pipes , I'm still waiting.

    Moon Air - hvac - Updated May 2026

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