Bank breaker. I can't even attest to the quality of the staff because you see them for five minutes…read morethen get billed for $500. Called to make an appointment about my hearing and was invited in the same day. Primary doctor asked me five questions, took a peek in my ears, and then confirmed I needed a cleaning. ($386) The cleaning, which was warm water and peroxide as described by the one who did it, took about five minutes to do as well. ($80) Monument Health's price range is inaccessible for basic check ups and preventive measures.

Went in for lab work without an appointment and Abby was so kind and friendly. And I didn't even…read morefeel the needle!

Let's face it, going to a hospital just blows. But if it's two AM in Deadwood at their sister…read morehospital and they find you've you've got a blood clot, which needs some serious professionals to keep you alive this is the hospital you want them to jet you to in an ambulance. My buddy and I were on a motorcycle ride when his ticker just stopped working faster than his Harley trying to turn over on a cold day. The cardiologist here and the associated teams swung into action with a vengeance and kept him going until they could get a handle on it and keep him alive. I honestly didn't expect this kind of care in Rapid City, and count our blessings that this hospital was here. The knowledge and skill of their staff kept my friend alive. 100% would recommend!

My biggest issue is billing. They send to collections even if your actively making payments…read more Medications cant be applied to payment plans so if not paid directly your sent to collections. Even with a payment plan the oldest charge is sent to collections. I've had charges not show up then all sudden get collections flag..but RC is limited on medical services so im seen by necessity not choice.

Do NOT go here! The nurses are extremely rude. They charge you ridiculous prices and cannot give…read moreyou an itemized list of charges (currently under investigation). They charged me $430.00 for a walk in visit, claimed nothing was wrong, was upset I refused a covid test. Turns out I had strep- throat. Do not go here. Absolutely horrible! I had to tell them I wanted a strep-throat test and the nurse claimed I didn't not have that, they clearly have ustaff and do not know what they are doing as a medical facility.

Last thing I wanted to do on vacation was seek out an urgent care clinic. Started out at the…read moreMedical Clinic in Hill City. They are NOT a walk in clinic, but were very helpful and referred me to Custer Community. (Walk in the front door and tell them you're there for urgent care. They check in for both.) I was seen very quickly and everyone was very detail oriented. I felt like they wanted to help and get me back to enjoying my vacation. Worked my eyes up six ways to Sunday and referred me to an awesome Opthamologist. Great service and care at all levels.

Took my wife to the emergency room there. It was painfully obvious that all they care about is…read more$$$$$$! When they.found out she was on Medicare, they showed us the door. I wouldn't take my dog there! We received a bill for $2200 for a half hour of wasted time. How do these people sleep at night? Unless you are wealthy & gullible, take your loved ones elsewhere. There needs to be a war on GREED in America!

The worst emergency room around! It doesn't matter what you go in for they always say your fine…read morenothings wrong and send you home. They are known for this in Sturgis. You could go in with a steak knife in your eye and they'd say we couldn't find anything! awful patient care and bed side manner! If you can drive out of Regionals grasp for your care!

Darcy is the rudest receptionist. Every time I go in she is nasty…read more Also what is the point of urgent care if we are being turned away for not having a referral. My son had literal blisters on his hands and they refused to see him. Lastly, since when does somebody need to be on the consent form to be in the room?! They are worse than the major healthcare system in RC.

Very professional! Nice newly remodeled building. Two front desk staff for fast check in. Triage…read morenurse very nice and complete. Traveling from out of town so was anxious about what level of care to expect, now I wish I lived closer. Whoever is in charge, cudos, you know what you're doing!