got into the er room it was just after shift change the room still had trash on the floor and the…read moretrash can was full, provider did testing and blood work quickly but when results came back they do not explain what the problem was just that my white blood cell count was high. and they brushed it off and left the room, I had to stay overnight and didn't even know what was going on.

never expected the most damaging part of my experience at Monument Health to be the way my concerns…read morewere handled afterward. I had the surgery with Monument Health Plastic Surgery, and the surgeon was Dr. Olga Schuth. I underwent a medically necessary breast reduction to relieve chronic neck and back pain. Before surgery, I made it clear that pain relief and function were my priority, and I consented to a free nipple graft if necessary to achieve an adequate reduction. After surgery, I discovered through my records that significantly less tissue was removed than what had been discussed and pre-authorized. I was never informed that the surgical plan had changed, and I continue to experience the same pain I sought surgery to relieve. What followed was a pattern of dismissal, poor communication, and documentation that did not accurately reflect my concerns or interactions with the surgical team. Questions about drains, pain relief, and the outcome were minimized or omitted from the record entirely. One of the most distressing moments occurred during a follow-up appointment where I was undressed, emotional, and trying to understand why the surgery had not achieved the intended medical goal. Instead of compassion or accountability, I felt dismissed, overwhelmed, and emotionally exposed while multiple members of the surgical team defended the outcome rather than addressing my concerns. The grievance letters I later received from Monument Health acknowledged that the surgical plan changed based on "clinical judgment," yet never addressed the core issue: whether I was informed of or consented to that change. The responses felt focused on defending the institution rather than understanding the patient experience or outcome. This experience has deeply affected my trust in the healthcare system. Patients deserve honest communication, accurate documentation, informed consent, and to be treated with dignity when they are vulnerable and seeking help.

My buddy had to go to the ER when he started having chest pains that wouldn't stop. Once there they…read morequickly started assessing his vitals and did some ct scans. After his pain was stabilized they transferred him over to the Monument Hospital in Rapid City when it became clear he had a blood clot. The nurse practitioner and everybody there from the person who did the cat scan to the phlebotomist were wonderful. Not only were they compassionate but they were knowledgeable, professional and efficient in their decision making. I was really pleasantly surprised that a hospital in such a small city was so well staffed, professional and well run.

Went in that before midnight after throwing up multiple times and unable to keep water down. The NP…read moreand nursing staff were absolutely amazing. Listened to everything, thorough in the questions they asked, and gave me medication to ease the symptoms. I was there for like 90 minutes. This was after they told me they were busy. 90 minutes in and out while being busy? Absolutely amazing.

Bank breaker. I can't even attest to the quality of the staff because you see them for five minutes…read morethen get billed for $500. Called to make an appointment about my hearing and was invited in the same day. Primary doctor asked me five questions, took a peek in my ears, and then confirmed I needed a cleaning. ($386) The cleaning, which was warm water and peroxide as described by the one who did it, took about five minutes to do as well. ($80) Monument Health's price range is inaccessible for basic check ups and preventive measures.

Went in for lab work without an appointment and Abby was so kind and friendly. And I didn't even…read morefeel the needle!

Excellent ER service. I was traveling from another state and had an allergic reaction. My…read morehusband took me to the ER and he dropped me off at the entrance. Before he had parked the car, I was back in a room being seen. After a steroid shot, I was in and out within an hour.

Rapid City Regional has messed up a ton on billing at least during 2016. Sent me to collections…read morefor my son whom was on medcaid and spouse on medicaid at two different times cause they didnt bill out properly and said didnt receive confirmation to go to an office. It was one excuse after another and then said its to late to rebill cause they sent it to collections. Even before collections they were given proof on both occassions. Good work sending this disabled US Army Veteran to collections.

Took my wife to the emergency room there. It was painfully obvious that all they care about is…read more$$$$$$! When they.found out she was on Medicare, they showed us the door. I wouldn't take my dog there! We received a bill for $2200 for a half hour of wasted time. How do these people sleep at night? Unless you are wealthy & gullible, take your loved ones elsewhere. There needs to be a war on GREED in America!

The worst emergency room around! It doesn't matter what you go in for they always say your fine…read morenothings wrong and send you home. They are known for this in Sturgis. You could go in with a steak knife in your eye and they'd say we couldn't find anything! awful patient care and bed side manner! If you can drive out of Regionals grasp for your care!