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    Montgomery Vascular Care

    5.0 (1 review)
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    1 year ago

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    Community Radiology Associates - WWW = white warm water?

    Community Radiology Associates

    3.6(22 reviews)
    0.0 mi

    I had an excellent experience while getting an MRI at CRA. The staff is absolutely wonderful. CRA…read moredefinitely gets an A+ for customer service...at least in person. I did have a bit of trouble finding the right person to speak to on the phone. I'll say that the two women women working at the receptionist desk during my visit were extremely nice. Setting an appointment was a breeze, and CRA provides an option to complete all of your paperwork online before your visit. Checking in was also a breeze. Although I arrived about 20 minutes before my check in time (just as a just in case since I was a 1st time patient), they let me start my MRI a bit early, which was great. Just like the women at reception, the MRI team were super nice too. The facilities were quite clean and looked maintained. However, I was a little concerned that the warm water in the restroom was white even after running the water for a couple of minutes. CRA/medical park has a decent number of free parking spaces, which is becoming more rare these days, so that's one less thing to worry about. Actually, the parking situation is why I arrived earlier than my check in time, because it seems impossible to find free parking in this area. Fortunately, you will not have that problem at CRA.

    On the morning of my appointment, I walked into the reception area and said "Hello" and no one…read moreanswered. There were four female staff members behind the desk talking to each other - customer service sucks!!!!!! BUT the professional that took the test was very friendly and informative.

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    Community Radiology Associates - 2121 Medical Park Drive, Suites 1 & 2 Silver Spring, MD 20902

    2121 Medical Park Drive, Suites 1 & 2 Silver Spring, MD 20902

    Community Radiology Associates - Don't waste your time

    Don't waste your time

    Community Radiology Associates - But, wheres the coffee?

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    But, wheres the coffee?

    Washington Radiology Bethesda

    Washington Radiology Bethesda

    1.9(43 reviews)
    4.9 mi

    The medical professional who gave me a mammogram was excellent. Mammograms stir up anxiety for me…read morebecause I have an implanted defibrillator. The medical professional who provided me with a dexascan was pleasant, warm and efficient. No warm fuzzies from the people at the front desk; however, it was a very busy day for them and this would likely explain the abruptness that I experienced.

    I had an extremely unprofessional experience with Washington Radiology's Bethesda location and felt…read moreother patients should be aware. I returned a call this morning at 10:09 AM after being told my insurance had denied my claim. When I spoke with the front desk staff, she insisted--incorrectly--that my primary insurance (NALC) was not approved, even though NALC is simply the group name for federal employees and the insurance is administered through Cigna. I tried to explain this, but she repeatedly talked over me, became hostile, and refused to even read the policy numbers back to me. She eventually transferred me to a supervisor, who immediately confirmed what I had been saying all along: the Cigna policy starting with N is my primary, and the one starting with U is secondary. Instead of apologizing for the confusion or the rude behavior from the first representative, the supervisor told me I was "wrong" and suggested I "go somewhere else." So I did. No patient should be treated disrespectfully for trying to clarify their own insurance, especially when the staff is the one misunderstanding it. The lack of professionalism, the refusal to listen, and the dismissive attitude from both the staff member and supervisor were unacceptable. I will not be returning, and I recommend other patients be prepared for poor customer service and inaccurate insurance handling.

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    Washington Radiology Bethesda
    Washington Radiology Bethesda
    Washington Radiology Bethesda

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    Community Radiology Associates - Gross pink and brown mold in dressing area. Yuck

    Community Radiology Associates

    2.0(85 reviews)
    3.0 mi

    This is my second visit to Community Radiology and unfortunately my last…read more A couple of weeks ago, I came here with my daughter and experienced the same issues. Once again, we were told to arrive early for check-in, which we did--only to wait 45 minutes to over an hour past our scheduled appointment time. It took 30 minutes just to be checked in, and once we were finally called back to another area, we waited there for an extended period as well. To make matters worse, the test being performed required a full bladder prior to the appointment. By the time the test actually started, we had been waiting nearly two hours while holding a full bladder, which is extremely uncomfortable and completely unacceptable. If you know your facility is understaffed or running behind, patients should be notified in advance. There is no respect for people's time here, especially for children and for procedures that require specific physical preparation. I will never return to this location. I will continue to support American Radiology in Columbia, MD, where wait times are reasonable and, more importantly, patients are called ahead of time to reschedule if staffing issues arise. That is what real customer service and patient-centered care looks like

    Never received my results. Will not go back to this office. AWFUL. Told to get there early and…read morewaited and waited some more. Tech was nice and professional but will not go back and still to this day never got my results for my mammogram.

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    Community Radiology Associates - More mold

    More mold

    Community Radiology Associates
    Community Radiology Associates

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    Montgomery Vascular Care - vascularmedicine - Updated May 2026

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