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Montgomery Tile and Design

4.0 (1 review)
Closed • 8:00 am - 7:00 pm

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8 years ago

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The Tile Shop

The Tile Shop

(15 reviews)

Any home renovation can be challenging and filled with anxiety. Richard Lewis, was our consultant…read morefor our bathroom renovation. I can not say enough good about him. He was patient, kind, understood our needs and our budget, and gave us all the time we needed to make our decisions. He had suggestions but was not pushy. He thought of details we would need to address but I hadn't realized. Then our work was scheduled to begin before we anticipated. He was so helpful making sure we had all the materials at home in time. He coordinated us picking up pieces for our floor, from the same lot, from another location when we wanted extra just in case. Then our contractor ran out of wall tile. I still don't know why. Perhaps I had mismeasured. We needed 7 more discontinued pieces to finish the job, in hand over the weekend. Richard saved the day, and our bathroom. He called several other locations for us. It is now complete and gorgeous! We couldn't be happier. Micah, the store manager, was also very helpful. He also helped us when we came to pick up tiles and extra grout, another case of "in case we run out." Return time for our extra pieces. Micah took care of it all. We got our refund for the unused material. No business wants to make refunds but you need to over buy in this kind of renovation. They took it back graciously. We did not have any experience with this kind of renovation before. Whether you are veteran remodelers or new like us, go see Richard.

The tile shop not only offers an incredible selection the people are outstanding. Richard Lewis is…read morea professional and offers great color and design ideas. I would 100% recommend him as a trustworthy design consultant. Thanks Richard.

Lowe's Home Improvement

Lowe's Home Improvement

(37 reviews)

$$

I had to buy 2 Ego multi head system. This was in order to get a free tool. The manager called me…read moretoday after I tried to explain that refunding me $200 for a machine e did not equal a buy one get one free. I'll explain with easy math, the machine cost $300 approximately now I did that twice so $600. They refunded me approximately $200, and trying to explain to me that the $400 I spent is really only $300. I will be back in tomorrow to return everything and see how the manager can do basic math. Maybe a 1st grade math test is in order. Next day update! Turns out Tonya can't do basic math I will list it out to see if it makes sense. I spent on the same of ego tool but the two were a buy one get one 284 93 190 Total of 567 I was refunded 190 Meaning I spent 377 for "buy one get one" where I bought 2 and was charged for 2. If the 93 was refunded like I tried to explain it would have given me a buy one get one. I guess I'm going to Ace and The depot moving forward and I HATE Home Depot but getting yelled and having to explain it to 5 people over and over again is worse than Home Depot.

I was just at Lowes and worked with Shirley in blinds. The best customer service I have had in a…read morewhile. Knowledgable, helpful, and someone with knowledge to help make an expensive decision easier and less scary. This is refreshing these days. So many customer service people do not have enough experience to be truly helpful. Apprenticeship seems to be a thing of the past in business which is costing consumers more money than they realize and giving them substandard service. I will be back to purchase more blinds if Shirley helps me. Ive visited the same store in the blinds department at other times with poor service and support. The 5 stars are for Shirley and others like her. There are other individuals at this store in other departments that are very good. Only issue is that service isn't consistent.

Montgomery Tile and Design - buildingsupplies - Updated May 2026

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