Visited with my husband on June 27 for a Miguel de Armas show. We are friends of Miguel and follow all his performance. We arrived at the venue at 8:20pm for the 9pm show. I got the tickets for the show, but did not call for reservation.
We were seated at the bar. There were two tables close to the stage that were reserved, but nobody was seated there.
The place is very small and cozy, this was our third time here. In the past we loved it. The show started at 9pm, the place was full for the exception of those two table seating empty and at the front near the stage.
We asked the server if the tables are not filled, if we can move. He explained that they will give it another 15 minutes of grace time. The place was getting full, still nobody was seated there. We asked again and were told that they will wait until 9:30pm and then we can move. At 9:30pm we were planning to move, and we got scolded by the waitress. She was extremely rude, she told my husband "that we were lucky to have a seat, and that those tables are reserved ". I worked in a hospitality industry for 25 years and never heard anyone being so rude to a paying customer. We arrived early, we order drinks (not cheap), and we just wanted to get a better seat towards the end of the show.
At the end, a couple showed up at 9:45pm to claim that table, keep in mind that the show ended at 10pm. The other table of four was never claimed by the original reservation and some people just came in and sat there.
This place and nice and cozy, but not ready for a full house - one server who asked as a host, and one rude waitress/ bartender.
The service we received this time was SUPER RUDE AND DISRESPECTFUL. What kind of venue holds a reservation forever when they are turning people away. Not very good business decision. When a show starts at 9pm, as a respect to the performers, no late entry should be allowed and especially at the front.
No respect was given to the clients that got there early, no respect was given to the artists that had to perform with empty tables at the front, while other guess being sent away.
We will not be going back. read more