Aviala Houston was great. She did her homework on me and what I was coming in for. She knew the…read moreanswers to all our questions and helped us so much. We now know what we are doing on the fidelity accounts and feel really comfortable with the result. Thank you Jana and Luke Young

I have had consistently positive experiences with the staff at the Fidelity branch in Monterey -…read morethey go above and beyond to provide excellent customer service and resources. I particularly am grateful to Aaron, who spent 45 minutes on the phone with me to help me and made sure that everything I needed was resolved. Thank you!

They don't respect your time…read more They scheduled a 4:30 showing for a unit and there were a few of us waiting to see it. Waited 15 mins, no one's there yet. Called the office number and told them about the situation and she said the person on the way is caught in traffic. Another 15 mins passed, still no one. It may seem like a minor problem but it just feels disrespectful. 30-45 mins of your time just wasted. These are the type of people you would be dealing with, if you choose to work with them. If it was the other way around, e.g. you're late on rent, I'm sure that they would quickly give you a fine.

I would not recommend renting from this company under any circumstance. If you already have, make…read moresure that you document everything related to your move out- they lied about damages (but I had taken photos and a video) and claimed that I turned in my key almost a week late (I dropped it off and handed it to them, so certified mail is probably the best option). I had to send weekly emails for two months before I got my deposit back. They did not perform any repairs while I was renting a very expensive unit, and would get annoyed if I tried to ask for any type of repair and would tell me how busy they were. There were lights out in the hallways, no lights on the stairs , ceiling leaks, and issues with appliances. I know we don't have a lot of options on the peninsula, but you will be better off with any other company.

Don't bother hoping to get personal help or advice unless you have A LOT of money to invest or…read moretransfer. The receptionist asks you right up front how much money you have, and if it doesn't meet a certain threshold (unknown - maybe $100,000 +) you won't get a courtesy call back for an appointment.

Is this company run by a committee of morons? The lower level guys call me to get things done but…read morewe cant because my accounts are frozen until someone from the inheritance group looks at my wife's accounts and transfers them into my name. Right now the wait is over 25 business days to get a person assigned and then there is a wait to get it done. A non moron would look all around the company for someone with the skill set to clear up this back log. My hope is the very competent lower levels get promoted fast and the trash at the top gets cleared out soon.

Annette goes to the moon and back based off her motto "Above and Beyond". In 2013, my wife and I…read moredecided to stop renting and look for an investment property/home we could own and raise our boys. I don't recall how we chose Annette at that time, as she was working for a real estate company. However, I do remember that Annette was very responsive and helpful during our first home purchase. She provided honest "bottom line up front" facts on what we needed to purchase the property. In fact, she was very knowledgeable about VA loans and the detailed requirements--extremely helpful. Fast forward twelve years later: We determined that a move was more beneficial to us. We asked each other who we should contact to represent our home sale, and we unanimously said: "Annette Boggs". Why--because she knew us, knew the details of our previous purchase, she knows the area, she has excellent integrity and honesty, and impeccable work practices. We contacted her a year before we actually decided to sell, thereby gathering a better feel for what we need to do to help her sell the property. Annette performed a site visit at our home, and we realized that she branched off and developed her own company, which was very exciting. Annette gave us clear and honest guidance on what we would need to do for preparation. A year later, we contacted Annette again to let her know that we were ready to sell the property, and she immediately scheduled another site visit to go over the details. Annette came with her staff and explained exactly what we needed to do to prepare. Annette explained that she would professionally have the windows and house cleaned. Moreover, she provided professional photography and staging of the home. Our house looked brand new when she was ready to advertise. In addition, her 24/7 communication concerning all updates and new news was on spot perfect. Because of her "Above and Beyond" approach, we were able to not only purchase but sell our property with seamless results. Did Annette Boggs meet her motto: Above and Beyond"? We would say she went to the moon and back. We highly recommend Annette Boggs for your future real estate endeavors. Dennis Oaks

she is so very nice, she gets right back to emails, and she very knowledgeable of ship cruisesread more

Negative 5 Stars for the multiple Mortgage Department employees who couldn't handle my external…read morechecking account number without losing a few of the numbers, over multiple calls for multiple months. The inept, incompetent customer service phone reps in the Mortgage Department here will cost you hours of your time on the phone correcting their mistakes and driving to the nearest branch to make mortgage payments that are mishandled over the phone. You also get emails threatening late payment penalties & fees after their employees mishandle your checking account number. Bank here if you want your finances messed with and time wasted.

If I could give this outfit NO STARS I would. I have been a member in good standing with Navy…read moreFederal Credit Union since 2020. Six weeks ago I tried to add my 96-year-old mother as a member, and she was denied membership. NFCU's based their denial on the Patriot Act (terrorism). I filed an appeal and re-applied for my mother to become a member and she was denied a second time. Every time I call NFCU they refuse to talk to me about it. This has been going on for the past six weeks. I wrote a letter to the CEO of NFCU, the National Credit Union Association, and the Department of Housing with regard to the denial was unjustified, discriminatory, and violated the Equal Credit Opportunity Act. My mother was trying to become a member so she could apply for a Home Equity Line of Credit on her home. My mother's home is worth two million dollars, she owes nothing to her home, and she has excellent credit. Yet despite my attempts to reach out to everyone, I have heard nothing. I even tried reaching out to broadcast news to see if they would be interested in airing my story, and so far nothing but crickets. What is ironic is despite their website inviting family members to become members they refused my 96-year-old mother. This is proof we live in one of the most dysfunctional societies of our time with absolutely no accountability to obeying the laws of the land. The next step in this process is Chaos.