TERRIBLE CUSTOMER SERVICE! broke a bunch of stuff. Don't show up when they say they will, over and…read moreover. Broke one of the specific items we asked them to take extra care with.

This was not a positive experience. We booked this company…read morefor our move from the mainland to Vancouver Island because they're a small business and they offered storage in their warehouse at their location. This was a benefit to us as we had not found a house yet and felt it would be a bonus to have our belongings at the movers location and then when we purchase a new house our items could be transported from the warehouse to our new home. Four days before the move, we called Tamara, the owner of the company to confirm that the moving crew would have wardrobe boxes for our hanging items and that our belongings would be held at their warehouse for $300 per month. She confirmed this. On the day of the move Tamara arbitrarily decided that our belongings would be transported to a public storage location an hour from our new location. The movers told us that they weren't sure where our items were going - Parksville or Coombs or ? When I spoke to Tamara the day after the move, she told us she had run out of space and could not accommodate our belongings at the warehouse. She gave us the location and gate code of the new location once the invoice was paid. We paid the invoice the day it was emailed to us. The invoice was $700 higher than quoted. And the company's website lists that there are no "additional or hidden fees". There were. There was an extra $50 charged for mattress covers. Additionally, the movers could not find any wardrobe boxes on their truck. Eventually they found one. The majority of our hanging items were squished into regular boxes. We visited the storage facility a few days after our items had arrived. The monthly rate is $350 per month and not the $300 that Tamara quoted. When I spoke to Tamara the day after the move and told her of our concerns I asked her if there was a way we could turn this into a more positive experience. She accused me of trying to get money off the bill (which was $700 higher than quoted), and told me that I was "nitpicking" and I was "just one of those customers". My intention is not to sabotage Sunrise Moving. We picked this company because of the warehouse storage and we wanted to support a small business. If I had seen the F rating on Better Business Bureau or the D rating on Yelp I would have gone with a different mover. My hope is that my review might help others who are thinking of choosing a mover and that hopefully, Tamara will learn from this and change the way she treats people. Sadly, I doubt this will be the case. This will be my last comment on the matter.

So who out there likes to move? No, I didn't think so. The stress of packing, changing contact…read moreinfo, cleaning etc. etc. Just to make it that much more interesting, there was a monsoon the day of the move. Not just rain that makes you consider moving to higher ground, but wind that was knocking out the power. Along comes two young gentlemen from Take A Load Off Moving. You sort of brace yourself for the worst but boy was I wrong. These two fellows got to work right away and had me out of the old place in an hour less than I had estimated. They worked their tails off. They were both polite, well spoken and professional. What? Movers? Yes! Through all this horrible weather they never complained or stopped. It was the same at our destination. I highly recommend Take A Load Off Moving and wouldn't hesitate to use them again. Thanks Guys!! JannieD

Movers had excess amount of moving blankets to wrap furniture for move- we even had our own to…read moreprovide them. They failed to take the time and care when moving a sideboard that was only 1 year old and in mint condition. They did not wrap this item and when carrying it into the house carried it from the top of the unit, not supporting the base. the top came off and then entire unit was in pieces on the ground. They advised " sorry, not covering this in insurance" and left the unit scattered on ground. When attempting to contact the manager Rebecca Stevenson, there was no reply to 3 emails. Very poor customer service and absolutely no liability to cover losses of consumer due to poor care and handling. I would never recommend this business.

Yikes. I called and a man forwarded my call to Chris the 'estimator'. I explained to Chris I…read moreneeded 2 guys for 2 hours to move boxes. Chris said the minimum was 3 guys for 3 hours because of the elevator. I explained I would look after the elevator and didn't need three guys. Chris said I need to understand that's their company policy. I replied I hope he can undersand customers don't want to overpay for services they don't need, and asked if he'd consider sending just 2 guys because I'd be there to help. At that point, he hung up on me. I called back, thinking I would get the first guy again. Unfortunately, it was Chris that again answered. I asked him if he hung up on me and he said yes, because he doesn't need people telling him how to do his job. Thankfully, there's loads of movers in the marketplace and no need to deal with this type of attitude in the business community.

First, let me say that Scott, my moving consultant, was a really polite and helpful guy--before the…read morecompany received my money. He was very available by phone, text, and email to answer my questions. He even delivered complimentary boxes and wrap paper to my location twice. After the move and money was paid, however, he ignored my emails and didn't take my call. I was moving into a high-rise condominium building. The service I received from Arrowsmith for the actual move, particularly the move-in, was abysmal. Here is a brief rundown of the main problems I had: 1. In contravention of the strata rules, the two movers delivering my goods refused to wear masks in the building lobby and hallways, as well as in my suite--despite my asking them twice to do so. Further, the contract I negotiated explicitly states, in red ink, that the movers must wear masks. 2. The movers initially placed their unloading ramp laterally across the tenant driveway access to the parkade, and stacked goods in an intermediate holding location which was right in the path of residents entering the lobby. The building concierge and security guard informed them that neither of these strategies, which would have been more convenient for the movers but contravened strata rules and presented an obstacle and hazard to other residents, was permitted. The response from the movers was to eventually comply, but not before arguing with the management, threatening to "blacklist" the building, and loudly making angry remarks such as, "This is ridiculous," "This is the worst building I have ever worked at, and "It will take us ten hours to unload because of these restrictions." To me, they said "We are going to leave and put all your stuff in storage." Apparently after calling their office, they reneged and continued unloading, barking at me "You are going to be charged extra for this." They finished in a total of two hours, although they hastily and carelessly dumped the goods into my suite, as you shall see. (As of yet, I have not been charged extra.) 3. The movers left three items of furniture which Arrowsmith disassembled at pickup--two bookcases and a large dining room table--on the floor in my living room unassembled. The dining room table finished surface was left face down on the floor with no padding or protection. Glass shelves were stacked on top of each other up against floor-to-ceiling glass windows with no padding or protection. 4. The movers marked the laminate in the master bedroom when moving in a dresser (see image). 5. Several screws and a caster were missing from the unassembled bookcases. 6. I was charged the full ferry fare ($700) for their truck (from Vancouver Island to the mainland and back) even though, according to the movers themselves, they had three other deliveries on the mainland. 7. Finally, my emails to the company asking for someone to return and assemble the furniture were ignored. I finally hired another moving company to come and assemble my furniture. UPDATE: The owner of Arrowsmith contacted me about a week after the move. I subsequently received a cheque from Arrowsmith for the cost of hiring the second company, and $50 for the laminate floor.

We called Roto Rooter Parksville at 8 AM on April 25, to clean an exterior drain root problem…read more They scheduled the service fo 2 to 4 hours from tme of our call. The dispatcher called shortly before 10AM to confirm we we home and said the technician would arrive shortly. The technician arrived promptly, and proceeded to extract 20 feet of root from the drain, then did a high pressure flush to clean the remaining dirt. He accomplished the whole job in an hour and a half. He was polite, efficient, competent, and very skilled. The fee was very reasonable, compared with the alternative of digging up our lawn replacing the pipe. We also received a senior's discount! Thank you Roto Rooter Parksville. We would use this company again, and recommend them. Vern

Today our old hot water tank (circa 1979) packed it in with water hissing, leaking and dripping. To…read morelimit the mess I shut down the water supply and called Roto-Rooter at about noon on Thursday. They advised that they could send a plumber on Monday morning and so began the planning process for a few waterless days - no tea, no showers, no dishwashing, no laundry... A few minutes later Roto-Rooter called about a cancellation. Did I want a plumber now, Ok he is on his way. He arrived shortly thereafter, evaluated the situation, arranged deliver of a shiny new hot water tank, completed the installation, removed the old tank and departed at about 4:00 pm. Not often am I impressed but he and Roto-Rooter really exceeded my expectations. Exceptional service and highly recommended - Thank you.

We met Richard on a recommendation, and could not be more pleased with his services, which have far…read moreexceeded our expectations in every manner. We have both sold a home and purchased a home with Richard. As house hunters, each home we viewed was followed up by questions Richard asked in order to fine tune the search, saving us a lot of time and disappointment. When we finally found the home for us, the negotiations required skill, creativity and experience, and Richard delivered on all three. As Sellers, we were able to rely on Richard's instincts and advice, experience and friendly manner. In a market where selling and buying comes with a heavy level of stress, Richard was able to minimize our worries and maximize our confidence. It has been a very profitable and pleasurable experience with Richard, and we recommend him with the highest degree of sincerity.

From the owner: Qualicum Beach is my home town having moved away several…read moreyears ago from the cold and snow of Calgary. Living in a relatively small market including Parksville, I find most of my clientele are looking to retire here, benefiting from the best climate in Canada along with magnificent scenery and of course there is the Pacific Ocean to enjoy. Real Estate has been my passion having been licensed for many years and I can promise prospective buyers and sellers the utmost in care and concern when making a moving decision. Call me anytime for a chat.

If you are looking to sell or buy a home Team Susan Forrest is your team! They bring trust,…read moreprofessionalism, years of experience and dedication to all their clients. The entire team was great to work with and they sold our home in one day! I highly recommend them for any of your real estate needs. Barb Yeargin

Jody has single handedly won me over to why I/anyone would need a realtor in this day and age…read more Aside from granting access to prospective homes, As a first time home buyer I couldn't see why anyone would pay that kind of money for what seemed like such a basic service. Right from the start it felt like she was there looking at the house WITH us, like we were all buying it together. She took the time to go through the home like she was on a mission. This included poking her head into every single room/closet/cabinet, checking the plumbing, estimating (accurately I might add) when and where possible renovations or upgrades had occurred. The level of authentic partnership she brings to the table is incredible. And the moment we found a home we loved, she was off knocking on neighbors doors to find out the real goods about the neighborhood. She is professional, her communication was always prompt, and not once did we have to hunt her down for information/Taking action on something she had committed to. Buying a house in 2023 was not an easy feat as a first time buyer, but working with Jody was a real pleasure.