The hotel was not fancy but there are limited options in Zermatt that are affordable…read more The tub was in the middle of the room so very possible you could splash someone sleeping in the room. Location-wise it was very close to everything we needed. They pick you up from the train station in an electric car if you request it. They also take you back. The breakfast they offer was quite good so take advantage of it.

My very very first time in Zermatt and we found this gem! Things I love about this Hotel:…read more1. Clean, very clean! 2. Extremely kind staff and very helpful. They make you amazing coffee at breakfast. They put your luggages away and you just walk to your room. 3. They have breakfast daily and it's pretty yummy! 4. I love that there's a spa in the hotel (pool, sauna etc..) 5. I love that they provide robes, towels and flip flops. 6. I love that they clean your room daily and in between (yes, they prep your room for the evening while you're at dinner) 7. It's about 10 mins walk from the train station, but they can pick you up if you call. Close to everything. 8. The staff are knowledgeable about the area. Hikes and restaurants. 9. Clean, clean, clean 10. If you ask for the Matterhorn view, omg omg the view is epic. I want to come back here and I want this place to be our place! Thank you Eden!

We have just checked into this hotel and I am fuming with how the arrival was handled. We are a…read moregroup of younger tourists visiting for a day. We work in tourism and I myself travel often visiting different hotels and areas across the globe. We were very excited about our stay here and ready to relax. Upon arrival, we had booked two rooms for our group of five. We have stayed in many reputable hotels already on this three week trip through Europe and I always call the booking company to make sure there are no issues with us having three people in a room together. They had said everything would be alright. Upon check-in, we were greeted with a look of disgust from the young lady behind the counter as if we didn't belong there. She was extremely upset we had five people and not two per room. I explained the situation and she said it was against policy to have additional people without a charge. In the end, we agreed to pay the charge. However, the way the entire situation was handled was extremely unprofessional and has left a foul taste in my mouth. She didn't once apologize that we had been giving misinformation or explain any of the issues stated above in a kind way. She was abrupt, rude, and extremely judgemental. Maybe because of our age which is ridiculous. I run a production company as a profession and if I ever caught an employee of mine treating people the way we were treated I would be utterly ashamed. We have also called the front desk to ask a few questions and have been brushed off, no professionalism, no accommodation, no hospitality. An establishment of this caliber shouldn't brush off paying guests. Hopefully, this experience improves, but we are off to a horrible start.

Stayed here 4 nights while on a Vacations by Rail tour. I had a single room and was traveling with…read moremy parents who had a double room that could be unlocked as an adjoining room. The rooms were clean and sufficient. Some rooms have balconies, but ours did not. There was a mini fridge with complimentary water, safe, coffee maker, TV. The dinners were not that exciting that were predetermined for our group. Would have rather dined out all 4 nights instead of 1, but that was part of the group package. The soups and desserts were pretty tasty, but the main courses did not wow. The final night was a beef roast and it was overcooked to the point that it got very dry even when covered with gravy. The rosti raclette dish was soggy and raclette cheese wasn't special. Shrimp cocktail salad tasted fine but weird with baby shrimp. The best thing about the food was the breakfast spread - lots to choose from. We enjoyed a spritz at the bar one evening. The staff was all friendly and welcoming. There is an elevator in the lobby.