The staff were incredible. Super friendly. Appreciate their kindness during our stay. Food was 5…read morestars. Worth staying here. Thank you so much!!!!

One of the better, small hotels I staid in Switzerland…read more The rooms were spacious, with a balcony overlooking the mountains. There were patio chairs that made for nice sun enjoying in the afternoon. I liked the fact the sink and shower were in a different room from the toilet. That allowed my wife and I more scheduling freedom. They have a nice bar and a beer garden to enjoy a beverage in. While it was chilly when we visited, the garden was very comfortable when the sun was out. The breakfast was typical for the region. Nothing exceptional. My only suggestion would be to have a pot of brewed coffee or a coffee machine in the dining room rather than in the kitchen. This would avoid having to ask the staff for coffee.

Super hotel with great breakfast en excellent restaurant. Spacious rooms, plenty of closet space…read more Service is great at this family run hotel. Also- location wise it is very close to the slopes- great if you are going skiing.

The restaurant is fantastic! The menu is diverse and the service is always tip-top. Heidi and the…read moreteam are top notch. I come here every time I'm in Saas Fee

Interesting but could be better…read more Excellent location at the end of runs 1 and 2. Apres at the outdoor bar is chaotic. Music is live band or dj. Lively but crowded. They smoke freely here which is a no for me. Dinner notes below. Service is unfortunately slow. They seem to be understaffed. It took several requests to get water and pita refills. Setting is dark and eclectic. Wine selection is solid. Mezze to start, with pita chips, hummus and eggplant as standouts. Kofte was interesting but the tabbouleh had a disconcerting consistency. The Korean fried chicken was too salty and sweet. The eggplant curry was a hit and happened to be a massive portion. Fries were pedestrian.

We normally stop here for a little aprés after skiing and have such a great time. I really enjoy…read morethe cervo fries and burger. They've always got fun music playing and there's even a little play area for kiddos. Writing this review for the spa though. I was gifted a massage/spa experience for my birthday and WOW! There was so much to do, I could've stayed all day. We started in the quiet room yurts and had some tea and a bit of trail mix. Then, headed to the outdoor onsen that overlooks the Matterhorn before heading to our massages. Mike was awesome and is a trained osteopath. He helped to work out all the kinks from a week of skiing. 10/10 recommend!

Nice menu with a little of everything, prices where right and nice atmosphere. Wait staff was slow…read moreand didn't come around enough but overall good experience. Must make reservations on the busy weekends.

My wife is from Nax and we anxiously awaited the opening of the Maya Guesthouse. When it first…read moreopened, the owners generously showed my wife and mother-in-law the guest rooms. We've gone to the restaurant a couple of times this winter. The Maya Guesthouse is brand new and absolutely lovely. Its a green establishment, with power generated from the heat from a pizza oven in the restaurant as well as from solar panels. The restaurant is intimate and with an elegant, chalet feel. The owners are friendly and easily engage in conversation with patrons. Nax is a little over 2 hours, by car, from Geneva. It sits in mountains to the south of Sion, the capital of the Valais Canton. Its an absolutely beautiful part of the world and incredibly relaxing. Both Nax and the Maya Guesthouse are well worth the trip.

We stayed here for two nights (only). And we enjoyed so much: It's calm, but you can do so much at…read morethe surrounding. The owners helped us making plans to visit local restaurants and see several wonderful places. In the evening we enjoyed a very delicious dinner at the hotel, made of local and seasonal products. From the restaurant you can enjoy a wonderful view to The Valley - breathtaking in the evening sun!!

Extremely small portions in the restaurant. Not even half portions and not worth the high cost. Not…read morerecommend.

Food was excellent, views from the hotel and restaurant were breathtaking. Personnel were friendly,…read moreand from a Swiss standard, we felt very welcome. The standard room with a mountain view was not extremely large but adequate for 2 persons. The atmosphere with the views of the Matterhorn, the black-faced sheep, and the ground hogs are worth the trip. We have no complaints from our stay at the Riffelhaus and certainly would like to return. It is a wonderful retreat from the touristy feel of Zermatt, to take the Gornergrat Train, cable car, or hike up to Riffelberg and relax in the Jacuzzi, enjoy a drink on the terrace, or take in the natural beauty while hiking on the Mark Twain trail, or to the trail to Riffel lake.

Excellent hotel. Great location in the center of town. Rooms were clean and very comfortable and…read morethe staff was very kind and responsive. The morning breakfast was diverse and delicious.

I fell down a flight of stairs admiring the design of the lobby and it's still five stars!…read more An outstanding comfortable, contemporary property that oozes Swiss design, style and more importantly service. Warm wood tones intermixed with natural stone, LED lit frosted glass edge hallways, glass elevators and stairs accented with glass, comfortable common spaces with charming fireplaces, and thanks to being perched atop a rocky outcrop, amazing views overlooking the town stretching up to the Matterhorn. Service begins at the time of booking. Confirmation emails asking of special request, restaurant reservations at its Michelin one star eatery, and scheduling transportation to the property (Zermatt is a car free zone - only electric taxis are allowed). On arrival, the hotel's private taxi retrieves you. All luggage is handled leaving you to check in and enjoy a welcome drink. In the room, bottled water, welcome fruit and sweets plus a decanter of bourbon await. (You're here to relax right? What's a few drinks). The rooms themselves are large, very well designed incorporating the natural beauty outside while inside, filled with warm wood surfaces and lighting. Excellent finishes and impeccably clean. --Linens and robes - extremely plush. --Shampoo, body wash, lotions - Aesop. --Bed and bedding - extremely comfortable pillows but very firm mattresses. --Power - Easily accessible throughout the room. Other amenities include: -- Michelin one star restaurant (The Restaurant at the Omnia) on the property. -- Turn down service with Swiss chocolates -- High speed WiFi -- Buffet breakfast (included) -- Transport to and from the station. Outstanding service throughout. Very fluent English spoken. Rates will vary by the season but are very reasonable all things considered (A stay at a Four Seasons in the States will cost you double for less service and charm). Tip: Book direct for the best availability and rates (in CHF) provided your credit card has no international transaction fee else opt for an online booking site. Highly recommended.

Had a pleasant late-dinner here with a friend. They were very attentive, and accommodating of my…read morefood allergies. They even offered gluten-free bread, which was surprising. The sauces that came with the entrees were very good, and had me looking up recipes for trying to recreate them later on my own. The atmosphere was cozy, and it really felt like a pleasant European experience. The chef really looked like he knew what he was doing, taking pride in his craft. The cook on both steaks were exactly what they were supposed to be.

STAY AWAY! The meal…read morehad the promise of a quaint husband-wife run, atmospheric Swiss grill. DON'T BE FOOLED. After placing our order, we quickly noticed our neighbor was eating the beef tartare, and politely asked the wife if she could please add it to our order. She gruffly said no. Perhaps she was worried about what her husband working in the kitchen would think about "changing" our order. This was a mere bump in the road compared to the grand finale. For desert my son ordered profiteroles and we made it very clear that he is unable to eat chocolate. After we sent the chocolate covered desert back with a request for it to come back on the side for one of our diners who likes chocolate, the chef/owner/husband came out in a RAGE. We have never been accosted like this in a restaurant. He told us he'd be happy if we never returned to his restaurant and we were afraid that he might hit us. All we asked for was chocolate on the side. He obviously felt comfortable taking his problems out on his guests. I ate here 20 years ago with my fiancée and we had a terrific meal. It is sad that things are not working out. Unless you're in the mood for being abused, please don't go here. P.S. the french fries are frozen.