Our Atlantic Station condominium HOA employed FirstService Residential from 2013 through 2024. Our…read moreproperty has around 350 units. From my recollection and perspective as a homeowner (not a board member), I thought FirstService was fine and not significantly different from other property management companies that I've had experiences with as an owner of different Midtown Atlanta condos over the last 24 years. Those other companies include Bauman & Company, Community Management Associates, Sentry Management, and Beacon Management Services. Only one of those companies stood out as exceptional to me and that was Bauman & Company. Unfortunately, they left the residential property management business long ago. The rest, FirstService included, have all been good and bad in different ways. I've come to learn that: (1) most property management companies could use a lot of improvement and (2) property managers can really vary in terms of attitude, responsiveness, and getting work done. I also recognize that being a property manager isn't easy. Some managers are better than others at addressing homeowner and community needs (e.g., maintenance items, safety concerns). In this regard, I want to give a shoutout to our former FirstService on-site property manager, Eva Woods, and maintenance engineer, Dishalon Johnson. Both Eva and "Dee" were always kind and responsive to me, and resolved all of my concerns to the best of their abilities. Thank you, Eva. You are missed. Dee still helps me out, independently, on miscellaneous home projects. He's the man.

WARNING! First Residential is pathetic!…read more As a condo owner in the Inman Park neighborhood of Atlanta, GA, I wrote to express serious concern about the ongoing elevator outage at Inman Park Village (IPV) Condos which remained in effect for weeks until I filed a complaint. In my opinion, First Residential does not care about their customers and provides inadequate and mean-spirit support services for building residents. Recently, the building's only elevator was out of service for several weeks, creating a potentially dangerous and unacceptable situation for elderly residents, pets, individuals with disabilities, and anyone unable to safely use the stairs. Additionally, the conduct and performance of Resident Manager Dev Simon is awful. Numerous residents reported unprofessional, dismissive, and hostile interactions. Her handling of the elevator matter and other situations was inadequate, and no emergency or fire‑safety protocols for the building have been implemented by her as of June 18, 2026. There is no resident list or plan in place to assist first responders in an evacuation; in my opinion, this is both unsafe and unacceptable. In addition, I saw the elevator situation as a potential violation of the Americans with Disabilities Act as amended (ADA/ADAAA). The elevator has been fixed as of 6-21-2026, but the past and ongoing customer service provided by First Residential is still beyond horrible. I would recommend that any condo community stay far away from using First Residential.

Kamila Rodriguez is an outstanding real estate agent as well as a wonderful human being. As her…read morevery first client, I can attest that her dedication to my satisfaction was evident. Throughout my home-buying process she was incredibly communicative and answered every call, text, and email promptly and followed through with each and every task. In addition, she went out of her way to accommodate my viewing schedules and provided honest advice on neighborhood dynamics, property values, etc. Kamila never left me hanging and wondering and as a first-timer myself, this gave me peace of mind. Without a doubt I recommend Kamila Rodriguez to anyone looking to purchase a new home.

Leah is, simply put, the best. She listens, TRULY cares, and pays attention to detail. She is so…read moreknowledgeable and knows exactly what to look for as "red flags" in any house we visit. She is worthy of your trust as a seller or buyer!

This review highlights my experience with Susan Minsk, a real estate agent at the KW office on…read moreGlenridge Point in Atlanta. If shopping for Atlanta r/e in the Sandy Springs/Dunwoody area, Susan is ABSOLUTELY the broker you SHOULD work with. Here's the story................ Given my interest in investing in real estate (for rental short term and long term ultimately sale) and my friend's suggestion that there were a lot of good buys in Atlanta, she set me up with Susan. She and Susan are extremely close. While I really trust my friend, I was still a little reticent thinking that maybe she was recommending Susan simply because they were so close. How would I diplomatically handle it if I didn't like her or, worse, thought she was dishonest? Well, my concerns were 100% unwarranted and I could not imagine a better r/e agent. I flew down (from the Northeast) thinking that I'd spend say $300-$400k or maybe a little more. So, thinking that Susan was your "regular" broker, I figured she'd look to push me into $600k+ properties, which might require huge renovation (and/or on-going money pits) and then never rent for anywhere near what she suggested. What would she care if after the sale it was a horror story, as, by then, she had already collected her commission and I was 1500 miles away. Well, right out of the gate, I got the sense that Susan was different. Most brokers will tell you that they "know" all of Atlanta, including all the burbs, etc. However, that's impossible, no broker really knows that many areas well. Regardless, most would never own up to that thinking they might lose a possible customer. Susan made it very clear which areas she knew -- Sandy Springs and Dunwoody -- and which she did not; frankly in discussing a couple of other possible areas it was clear she was being humble. Susan does not suggest she knows something when she's 90%. And, boy, does she know SS and DW, from the schools, to the streets, to the stories of many of the houses. She came unbelievably prepared, both due to an acquired knowledge base over many years, but, as well, through a solid scouring of the recent transactions and all of the availables. She was a joy to travel with to houses. Susan also knows tons of great service people and had a few come by to provide quotes on what did or did not need to be done. We looked at say 20 houses/town houses over several days and identified several we were interested in bidding on (a vacant house, a short sale, a town house in distress and simply a couple of nice houses that were friendly priced to move). Then I left town. Well, none of them came through for various reasons - certainly not due to a lack of effort on Susan's part (or failure to follow up)! So, I simply told Susan to find me the house to buy. Yes, she had built up so much trust that I simply left it in her hands. And, she did. A $200k house. As hard as I tried to get her to spend more of my money, she simply would not. This one, she said, was the best and would rent well and be a good investment, without headaches or the like. So, with no games, I bought the house -- sight unseen (and continues to be to this day) -- and it's worked out really well (hopefully to continue!). The house is in the East Cobb, Marietta area, walking distance to great stores and feeds to the renowned Walton High School. The house was as good in going thru inspection as she envisioned, with almost nothing needed in terms of fix up. She connected me with the service people I needed -- all excellent, responsible and reasonably priced. Then she worked tirelessly and found me a great tenant. Susan is beyond nice, beyond knowledgeable, beyond patient, beyond helpful. And, again, honest to a fault. She also is not pushy. So, clearly, she did not go to r/e broker school! She's just who she is - a wonderful person and the best r/e broker imaginable. Susan's husband is a lawyer and did the closing, also in a highly professional manner and at a reasonable rate. (And, from my vantage, he's a great husband, as he was totally supportive of Susan and all her time away from her home and family to work with a small home buyer.) If you are even considering buying or selling a home in SS or DW, reach out to Susan. I PROMISE you'll be glad you did.

Poor response time. Not professional Doesn't respond in a…read moretimely manner when it comes to inquiries.

Have done business with Newburger Andes for over 10 years. First class- super responsive…read more Particularly- David Andes has gone above and beyond what any commercial broker would ever do. Leased over 500,000 square feet of space since 2006. So good I took him to California to help fund space and he came through with flying colors. One of the few partners that I have kept through multiple jobs. Always take them with me. When I have vendor relationships I always consider them to be partners. The expertise is what I need from my partners. Only handful understand that long term. I would give them my absolute highest recommendation.

The team at N/A has been professional and enjoyable to work with. I have history with them from the…read moretenant side and investment side. What they bring to the table is a lot more than what you would expect. I'm continually doing business with the group, and recommend anybody thinking of using them in any capacity would definitely get my recommendation.

We requested contact to have an estimate done and we have not been contacted. It's been over a…read moreweek. No services or appointments are scheduled.

I was recommended a number of different surveyors by friends in the industry, and I chose Survey…read moreLand Express over the others based on their familiarity with my region, our interactions over the phone and their scheduling. Their work was not inexpensive, but it was of the highest quality. The survey that I now have is a work of art and suitable for framing. The Property that Survey Land Express had to work with was a complicated property and a really involved effort. They were timely and the resulting document very impressive. I interacted with Paul and Eugene primarily. and I would use and recommend them wholeheartedly going forward. Frank S

I bought my first home with Karen Tabler as my agent and I will continue to work with her!…read more -She provided me with honest feedback and was completely open to my suggestions when buying. -I trust her feedback. -She's was readily available when I had questions. When you're a first time buyer, there are LOTS of questions. Thanks Karen! -Her special touches. Post sale, Karen maintains a relationship with her clients. She adds her special touches in monthly letters about of events in my town and notifications of city deadlines and savings I should be aware of. Again, thank you Karen! -She put me in contact with a lender and home inspector that were amazing! Friendly people, offering, reasonable prices and again, people I can trust. I appreciated how I could ask these vendors lots of questions too and they never made me feel like a nuisance when asking so many. Overall, when I sell my home one day and buy my next home, I'll be reaching out to Karen Tabler. I not only gained a relator, but also a friend.

We are beyond blessed to know Karen. Her help was crucial for us to buy our first house…read more Besides being foreigners, we were living in Atlanta for only 3 years in the same neighborhood, so we didn't have much experience with anything, really. She was always available, every time we reached out to her with some questions she was quick to respond. She was very patient to explain all the process, and very flexible to work with our schedule. We are very happy with our house now and we her support in the choice gave us confidence to go through.

Me and my wife just bought a new construction house and sold our old house with NRG and it was…read moregreat! Unfortunately we were not able to sell our house for as much as it was valued over the summer but even in the current economy, Andrew was able to take amazing pictures and videos, prospect a lot, and eventually landed us 2 strong offers. He was able to leverage those 2 offers and eventually went under contract for OVER our asking price. After hearing other stories and other nearby comps, I felt extremely happy with how our situation unfolded. As far as our new build, Andrew held our hand the whole way and helped us through this process. From securing the lot we wanted all the way to the closing and final walk through. Super grateful for the great customer experience they provide.

They were always so helpful and communicative, they walk us through every step of the way selling…read moreour house. They made it as painless as possible. We have purchased and sold a home with them and Andrew has fought for us on both instances. He got us a great deal when buying and also made sure we got the most of our money when selling. I trust them and will use them again when we're ready to purchase again!

Absolutely professional, personable, great integrity and hardworking individuals…read more Would definitely recommend sellers and buyers to get involved

The ultimate in professional service from the Buy or Sell side…read more I've worked with them in both capacities with great results!

Victoria Dunn was remarkably helpful selling our home. She worked tirelessly beyond what one could…read moreexpect. She stayed in touch constantly and even helped remove possessions when our home sold. Victoria was a pleasure to work with, making the selling of our home an easy process. I highly recommend her.

HELL ON WHEELS! Think twice before you sign her contract! If…read morefor any reason things don't work out and you wish to cancel she will come after you with a dagger! Victoria Dunn is crazy! She went on a war of words with me because I politely decided to terminate our contract. I was courteous enough to send her an email stating we were not a good fit. She took it personal and said lots of mean things to me and threatened to tell all the Real Estate agents in her network not to work with me. I have receipts!

It's a long over due review for Bruce and his team - for helping me assess and sell a property in…read moreAugust 2023. I had a rental property that was poorly managed and was being up-charged for repairs due to the negligence of the property manager. I reached out to Bruce to help me assess the situation - whether I should pay for the fee, whether to move to another property manager or sell the property. Bruce recommended selling and helped me market and sell in a short amount of time. He and his team were efficient and demonstrated a high level of integrity throughout the process. I would highly recommend the team and will use their service again in the Atlanta area.

Sold our home is few days with multiple offers. My family can now relocate to new home in Sandy…read moreSprings realtor help find. Great service!