If you can't find a western- or farm/ranch-themed something or another in this shop, then you must have a different concept of that theme. There's a lot of things here. The shop is filled with an assortment of goods from clothing (unstructured bohemian-style) to candles, garden statues, wall-art -- you pretty much name it when it comes to home and garden accoutrements and it's here. Narrow aisles, small rooms off the main room, some things spilling out the front door strategically place on the front sidewalk, and items everywhere you turn, but without a general layout. It's either overwhelming, or brilliant marketing to keep customers moving through the store to see what treasures might be found. This is a no-pressure place, but there will always be someone to answer a question. It can be a treasure hunt and an experience for the eyes, and more than "this will just take a minute" kind of place for those seriously interested in exploring. read more

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BUYER BEWARE: Anything you buy from Montana Rustic Accents on there web site, be sure to read the POLICY PAGE FIRST. They have items, cloths etc on sale, also offer % off on the items. I am sure to clean out their stock. Those items are a FINAL SALE/CLEARANCE. Even though the website, product page or check out does NOT state final sale/clearance. You have no idea unless you read the policy page first that there is no refund or anything.. They will do NOTHING ABOUT IT. I just wasted my money on a blouse. On the flip side, the women shelter will get a new blouse with tags and all. I bought the blouse true to my size, but it is too small. Called the store and the owner could care less. Her opinion was you should have read the policy page before buying. How many people read the policy page on a USA store? Their return policy you must contact Montana Rustic Accents within 24hrs of receipt of merchandiseby email. You are to email them to get an RA#. The email address: montanarusticaccents@yahoo.com from the web site page is NOT customer service and they do not answer you. I was told it's not the right email address even though it is on their web page, not customer service for returns. If you do not follow up with a phone call, you will be out of luck on a return/refund. Like I said BUYER BEWARE I have unsubscribed from their web site, I feel they are not being honest to the customer by not posting ALL SALES FINAL on the items that are not returnable. read more

UNETHICAL, RUDE, and UNCOOPERATIVE company. Worst customer service ever!!! I live in Northern CA and ordered a melamine bowl online. UPS did not deliver my package to the correct address. I never received my order. Looked around my neighbors porches, but nothing. I emailed MT Rustic Accents the day of delivery to report the missing delivery, requested a refund for an item that I never got, and advised a replacement would not arrive in time for the catering event I was doing so please do not send a replacement. They responded, no refunds, no credits period. I replied to their email how they could not charge a customer for an item that was never received. Now you cannot charge a customer for something they never received right. Told them they should be filing a claim with UPS. They told me it was out of their hands and refused to do anything. I responded to there follow up reply email and told them they needed to file a claim with UPS again and it was their responsibility, again no luck with these jerks. I waited to see if UPS might find my package and called UPS 9 days later. I spoke to the head of their Claims Department who told me the merchant was responsible for filing a claim with them, not the customer, which I tried to do, apparently since the merchant is who contracted and paid UPS for delivery services is the responsible party for filing the claim. Makes sense right? UPS checked their scan records of where the carrier scanned the delivery and it was at a totally different location not near my home. Driver was a substitute that Saturday, and has not responded to requests of exactly where he left my package. UPS told me that the merchant paid an extra $40 Insurance for the delivery. So why wouldn't they help their customer out. UPS states how only the merchant can file the claim since they contracted with UPS, they are who UPS will refund, and then the merchant can refund me. With all this in mind, I decided to call MT Rustic Accents, they answered and were so rude, they kept interrupting me, wouldn't listen to what I was trying to relay from UPS, and hung up on me. I called back to leave a message to tell them they needed to file a UPS claim, and to give them the contact information to the UPS head claims processor for an explanation of the process and to answer any questions. I relayed that I'd be sending an email with all the details. Then I composed an email with detailed information, the contact information, another request for refund with the ultimatum of "you have 48 hours to file the UPS claim, or I will dispute charges with my credit card company which will immediately reverse charges". Don't do business with these people, UPS acknowledges my attempted claim, that they misdelivered, but informs me the merchant has to initiate the claim, not the customer before there can be a resolution. It all makes sense to me now. UPS was helpful they took a screenshot of the scanned GPS delivery details and texted it to me. DON'T DO BUSINESS WITH NASTY, UNETHICAL, RUDE COMPANY LIKE MONTANA RUSTIC ACCENTS. They are dishonest and have no clue how to run a company without cheating customers. read more