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Nashville, TN

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Monster Home Services

4.0 (4 reviews)
Open • 7:00 am - 7:00 pm

Services - Monster Home Services

Deck construction

Deck design

Deck repair

Monster Home Services Photos

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American Home Design - Right is TEMO channel

American Home Design

(120 reviews)

I will give a five star rating only because of Spencer McNabb and his crew. They were super…read moreprofessional, friendly, open and extremely communicative. Their work was very good and their attention to detail exceeded my expectations. The company though, I'd leave at 4 stars. They scheduled my install during a holiday weekend without verifying crews plans, causing a delay of 4 days. I wasn't going to ask a crew to miss Fathers day to work on my house. Then, they pulled Spencer from my home mid install to go fix a problem almost 2 hours away, extending my install an additional day. I only have the one shower in my home. But again, Spencer and his crew were FABULOUS.

American Home Design recently reached out to me to ask whether I had completed my bathroom remodel,…read morewhich I had initially considered several months earlier. I explained that after things did not go well with our previously scheduled appointment, I had abandoned the idea of moving forward with the remodel. The representative I spoke with asked if I would reconsider allowing American Home Design another opportunity to earn my business by sending a salesperson to meet with me. I agreed, and an appointment was scheduled. Mark arrived on time and was very courteous. He asked a few preliminary questions and then took measurements for the project. Once we sat down to discuss the available options, however, the experience took an unexpected turn. Mark began explaining why he believed American Home Design was the best company for my project. I told him that I had not solicited quotes from any other companies and that I was already satisfied that American Home Design appeared capable of providing quality service. Despite this, he continued with his presentation about how established the company was and why he felt they were best suited for the job. At that point, I simply asked him to show me the available material options and provide me with the cost of the project. Instead of doing so, Mark abruptly stated that he did not feel American Home Design could provide the service for my project because I had not allowed him to finish his introductory presentation and that he only saw to customers per day and this is how he made his living. He then gathered his materials and left. I found the entire experience extremely disappointing. I agreed to give American Home Design another opportunity specifically because I was willing to reconsider doing business with the company. I was not asking for anything unreasonable--I simply wanted to see the available options and receive a price for the project. Instead, after taking the time to meet with your representative and allow him to measure the project, I was essentially told that my business was not wanted because I chose not to sit through a sales presentation. I have to question why I was contacted and encouraged to give American Home Design another opportunity if the salesperson was unwilling to discuss the actual project unless I first allowed him to complete his sales presentation. This was a significant waste of my time and left me with a very different impression of American Home Design than I had before the appointment. If the goal was to earn back my business, this interaction accomplished the opposite.

Monster Home Services - decksrailing - Updated October 2026

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