I went in with the plan to walk out with boat insurance, and that's EXACTLY what happened…read more I was greeted with a hello and smile from Lucas who immediately went to work with getting me a policy started. He was quick, patient, and diligent with his work and with me. The easiest, hassle free experience I have had in forever! Walked away with my boat insured at a great rate and an Amazing experience! I will definitely continue with my insurances here! If you need help, ask for Lucas!

I'd been to 3 banks and 2 UPS stores to get a paper notorized-nobody was in anywhere that could do…read moreit. Someone passed this lady's name onto me so I (without an appointment) went to her office and she helped me! And she wouldn't even let me pay her! She was so nice and that was so kind of her to drop everything& help us!!

Jim Minifie and his team have been our insurance provider for many years and wouldn't consider…read moremoving to another agent. We have always received fantastic service!

Jim provides expert advice and support for his clients. Dawn and Kelli are true pros when it comes…read moreto helping customers with any claims or issues. They provide the very best customer service you will find in the insurance industry.

Can I give zero stars? Absurd company that makes appointments to have your taxes done but when you…read moreshow up only a struggling employee is there to tell you sorry the company opened up appointments but no one is there to help you. It was a pretty frustrating few minutes in their store front last week when we were told that. She said the only person who was coming was new to tax preparation and that maybe we should seek help from a CPA. My advice is run don't walk out of there. ‍

I had excellent service with Jackson Hewitt!…read more I came in to get my taxes done, finally, after a terrible divorce. I had made an appointment online, which was awesome. I came in and met with the tax preparer who was just the best. He was very kind, knowledgeable and patient. There was some info that he needed to finish my taxes that I didn't have with me, and he was closing the store in about an hour. Since I live 1 hour away, he offered to come in on Saturday, when they were closed, since I had mentioned I was coming up to the area on Saturday to see some friends. I was so surprised! I couldn't believe he would give up time on his day off just for me. When I was driving up on Saturday, I was a little late and called to let him know. He understood and waited for me. When I arrived, everything was 90% done. After I handed over the last info needed, everything got finished. He gave me some coupons to use for next year's taxes and to hand out to friends. I would highly recommend this JH due to the superb customer service received!

Called for a quote. Sean answered the phone stating he couldn't help because it was 5 minutes to…read more5pm and he'd call in the morning. Front desk or assistant called the next morning and played 20 questions. I finally asked why do you need all this info for just a simple quote?! She said do you don't have to bring it in later. Brianna called back with a quote. I returned her call to get someone else. Come to find out they also did a credit check WITHOUT CONSENT! Guy tried to explain it's only a soft pull. It won't affect your score. That's beside the point. Your front desk didn't say you were pulling my credit! And how'd you even do that without my SSN? Name and DOB. Beware of this shady place. And you can't ever talk to the same person twice. Not to mention their quote was double what I found with another company for better coverage. Run far away!

I had some one break my window in my truck last night, I called the Broadway office to ask if I was…read morecovered for that she is not allowed to answer any questions concerning my policy, then what good are they and what am I paying for every month, been with them since 09 and just found out they are a worthless insurance company can't even answer simple questions about my own policy. I been paying for nothing all this time. Makes no sense whatsoever. A loser company I will switch to anyone I can get a hold of. ASAP. Stress of broken window and no help from American insure all ripoffs

I came to Julie Kerber's State Farm office after a major national insurer dropped me - despite zero…read moreclaims and two cards on file - simply because one card had expired. The contrast since switching has been remarkable. This office is proactive in a way I didn't expect: they reached out before my payment was due to confirm that my card information was current. They also make themselves available for quick email consultations, which is invaluable when navigating life changes and coverage decisions. Over the past few years, I've had a minor auto claim handled without any friction whatsoever. For anyone searching for an agency that treats customers as people rather than policy numbers, I can't recommend this office highly enough. They've set a new standard for what insurance services should feel like.

About a year ago, I received notice from State Farm that my homeowners policy was set for…read morenon-renewal due to a supposedly worn roof and vegetation touching the house--an assessment made entirely from satellite images, which initially irked me. No one had come out to look in person. That's when I contacted Julie Kerber's office and began working with Alice. She became my main point of contact with the underwriters, guiding me through the process. She suggested I trim the vegetation and send in photos of the roof, which I did, though the underwriters still rejected them. I then gathered quotes from roofers (who generally said the roof would last a little longer) and also explored switching insurance after 45 years with State Farm. Ultimately, I chose to replace the roof, and with Alice's help in submitting documentation and photos, the underwriters agreed to continue my policy. Thanks to Alice's persistence and support, I was able to stay with State Farm through Julie Kerber's office. While the experience started off on a frustrating note, the excellent service I received locally made all the difference.

Mr. Pepelnjak is the lead, but his staff is just as excellent and easy to work with. I think it's…read morebeen about ten years that my wife and I have been with them and they are always responsive to our requests.

I moved my homeowners and car insurance with the Pepelnjak State Farm and can't be happier with…read moreeverything they have done. Not only did they end up saving me money on the move but they have also gone out of their way to help out when it was needed. I would highly suggest anyone looking to move to go with Pepelnjak State Farm.

I have been going through this State Farm location for about 5 years now. I was having issues with…read moreformer insurance companies, and when I moved back to town, both of my brothers recommended Luis. I have had amazing customer service. They are always so open & helpful to answer any questions, and the price is right. They truly care, and it shows. I definitely recommend this branch

update, been with Luis Sanchez State Farm for past 11 years and now it's time renew life…read moreinsurance... He is going above and beyond to make sure my experience is nothing but great and helping me every step of the way. It doesn't matter what insurance you have he will still help you understand what policies you have or make you a custom coverage that will be better and save you money doing it!!! And he has great staff who helps when Luis is busy.

I really appreciate the Excellent people who work at the Everett Branch (404- 128th St. SW). I…read moreapplied for a transferred mortgage last year about this time, and they took about 2 months to get back to me, with a very small reduction in my current rate. I called Whatcom Educators CU, and the manager got back to me in about 10 minutes. Now I have a much better mortgage rate with WECU. I pay my WSECU credit card early and always for over 4 years. They would not increase my limit (from $5000 to $6000) without a hard pull on my credit. This year, I had a fraudulent charge on this WSECU credit card. That in itself is a concern. I did not get any notice about it. I asked them to close my credit account. Apparently, I didn't communicate adequately, as the closed my card, but left the credit account open. I went into a branch to figure out how to get the account closed. They stated that closing a credit account (with zero balance) would be a detriment on my credit report. I closed it any way. As well, I locked my debit card with WSECU. I'm keeping WSECU as a secondary credit union. Thank you to the very professional and friendly staff at the Everett Branch. --Laura H., Everett

Terrible communication and listening skills with minimal verbal contact…read more We applied for a HELOC loan, online and nobody contacted us to prepare us for what we will need to put our best application forward. They just ran our credit before contacting us and made us a counteroffer based solely on the minimal information in their application which never asked for savings or other assets. No one ever contacted us to ask for income information or assets until after they ran our credit. Our credit is 750+, our payment history is spotless, and our savings are greater than our debt. The agent was very dry and impersonal the few times we spoke with her (twice for less than 5 minutes) and we felt like we were just a number the entire time. She offered less than what we wanted, even though they valued our home at a much higher value than we expected, and never acknowledged anything we would communicate to her about our assets or savings. She would just email us for more information and never ask for our assets or personal savings information that would show our savings are larger than our debt, leading me to believe they do not take your assets or savings into account when calculating loans. Thereby never having a full picture of our net worth. Our entire experience felt impersonal and robotic. It almost felt like they never listened and gave us a "take it or leave it" offer without discussing or reviewing all of our assets. I couldn't help but feel they were being biased. If you want to deal with dry, unfriendly people who will make decisions from little information and not acknowledge anything you bring up, then WSECU is the place for you.