** AVOID THIS COMPANY **
If possible, I'd give ZERO stars. I rented a beach wheelchair for my father and aunt. Had it delivered to our hotel and when the delivery person showed up, they had no information on where or who it was to be delivered to. During the week we had it, we locked it up in a public area of the hotel (as instructed by the rental company) and when the delivery goons came to pick it up, they cut my $80 bike chain lock to retrieve it. Never called me (the company had my cell number) and never checked with the hotel front desk or asked them to call our room (the hotel is small and they knew we were the only ones renting a beach wheelchair). What's worse, however, is the delivery goons lied about who cut the lock, blaming it on the hotel maintenance staff. Fact is, they never even spoke with the hotel maintenance staff. But the coup de grâce was when I spoke with Nicole, the manager at Moneysworth Beach Rentals - an oxymoron if ever there was one. She was rude and attempted to blame me for locking up the wheelchair. She took ZERO responsibility and pointed the finger at me, the hotel maintenance team and the hotel management team. She contradicted herself repeatedly about their delivery person trying to reach me while in her next breath telling me they don't share customer contact info with their delivery people. I had rented the same equipment from them for two years prior but this will be the last time I will ever do business with them. **AVOID THIS COMPANY **
PS and by the way, the manager of the Surf Side Hotel felt so bad about our negative experience with Nicole and Moneysworth that she comped us super late checkout (5 PM) for the afternoon. Now THAT is customer appreciation and they will have my business each and every time I visit OBX for vacations. read more
