They weren't handling phones properly when I called ahead of time I think they just kept putting me…read moreon hold with no plans of picking up. That happened twice and I'm only 5 minutes away so I drove down there because she said they were so busy. When I got there no one was in there and they didn't seem busy at all. Literally empty store. They wouldn't help me and actually told me they were closing earlier than their hours said. (I think it was 7:20 and it said they stay open until 8 something like that)... She even said "it's not safe for you to be in here"- like huh what? That made no sense to say what was she trying to do scare me I was advised by my credit card company's customer service that this location was on their verified list of places that do cash advances. The lady said no we don't do that and we are closing. Overall tbh it was a bad experience the lady was trying to be nice but not really. I imagine she deals with people she doesn't want to talk to a lot all day but where was the aloha ya know, anyways they were closing early and they couldn't help me so that was that. It was probably my angels telling me sista you don't need money this way! Get out of here girl I really don't think it's a good idea to ask for money from these places because the debt you'll be in is a bad idea. Please anybody reading this try to never be in debt in your life because these interest rates here and everywhere are totally out of control. God bless you guys.

Super sweet girl (I believe she's Micronesian) is always so helpful and patient. I've seen this…read moreplace packed with up to 10 people and I am so happy that they have another personnel on staff now. We always do our payday loans and cashed our checks here. They're always so thorough and professional, even with the high demand in this location. New hours posted

This company has saved my life more than once. I was short on rent, they helped. My electric bill…read morewas overdue, they helped, my cat needed medicine, they helped. They have done so much to help my family and I, and I could not be more grateful. Thank you so much to EMG, I will always come back to you.

I been a customer of the Honolulu location for a little over a year, I was up for a review and was…read moretold after being approved (when I came in for my 1st loan) for the highest loan amount, that Leimomi had to drop the amount that I was approved for, to a lesser amount. The reason i was given was due to the amount that I was getting paid from my employer, although I was getting paid more now than I did when I first came to get a loan from EMG. I have always paid on time, no issues with any of my paybacks if I wasn't able to make it in, and now all of a sudden they had to drop the amount of how much I could borrow?! If you ask me, I think it's a bogus reason and feel that it's unfair. I will no longer be a returning customer and found some other place to do my business at.

I wish I remembered to get the name of the girl who helped us, we came between 1230-1pm, she was…read morelovely and quick. I had such a difficult time with my bank that I ended up just coming here to cash a large check, the young woman listened to me and without any misunderstandings or hesitation helped make my situation twenty times easier. Thank you so much! Great customer service!

Good for nothing this place. Called ahead of time to inquire about cashing a check, they said they…read morecould do it. Went in the first time, they say they can't cash it because they can't verify the check. Understandably the bank is in another country and had already closed. They say come back earlier, next day I come when they open. They don't even call the bank for verification, they just say no they aren't gonna cash it. And didn't want to call the bank for verification. Make it make sense, you either wanna do your job or not.

Very few places in the Aiea & Pearl City area that use Western Union, but Money Mart has been a hit…read morethe last few times Ive been to do transactions. Usually one teller and a line but I think its worth the wait to avoid driving around looking for a Western Union. The service is always nice. Straight to the point, asking for your info. in a nice manner. Usually fifteen minutes from start to finish. Located across Pearlridge near Kurukuru Sushi & Curry House. Parking in front of Money Mart is usually plentiful too.

I LOVE THIS branch of Money Mart!!! The workers are interpersonal while also very professional!!!…read more Parking space is right but that's irrelevant to the service they provide! Mahalo Money Mart in Aiea!

I want to get a very big thank you to Ms Patty Moniz, Ms Holly and Mr Rory Chun. Upon finding out…read morewhat happened, they took immediate action and started taking the steps to correct things. Ms Moniz kept me in the loop the entire process, and continued to provide updates without me having to reach out and ask for a status. It's unfortunate that the situation happened as it could have been prevented very easily, but they did everything they could to correct that and I am very thankful. I also want to shoutout the kapolei branch as they were super quick, kind and helpful with providing me the form I needed. The ownership of the mistake and the thorough communication and correction afterwards speaks volumes of the leadership team and completely turned my experience around.

DO NOT PUT YOUR MONEY HERE. 15 OUT OF 37 ARE ONE STAR REVIEWS…read more I don't need a rep to contact or respond to this review. The only satisfactory solution is to change banks because aloha pacific credit union is broken. Reading all the one star reviews makes me know I am not the only one who thinks aloha pacific sucks hard. I've been at this bank over thirty years and it has changed for the worse. Every bad review is warranted. if you do ANYTHING more complicated than direct deposit and writing checks then you should find another bank. getting money in is easy but getting it out is challenging. I have asked to speak with a manager twice and been denied both times. The last straw was yesterday 5/6/26 when I was told the manager was too busy to talk to me. I asked to have them call me when they had time as I have no idea when they do what they do and I'm free for a call all day. I was told that they would not be available to call at all. Sounds like the only way I can be comfortable dependably transferring money from my account is to close and move the account to a new bank. I won't even get into them not allowing me to deposit an endorsed check or any of the other things that went wrong in the last 8 years or so. Way too many inexperienced tellers.It looks like a high turnover rate because there is always new tellers. What kind of financial institution doesn't allow members of 30 years speak to a manager about a high dollar transfer out of my account? Can anyone recommend a good bank that is friendly and responsive to the account holders needs? I need the opposite of what I get at aloha pacific credit union.

Amazing service nice to have a place open on weeks ends to cash in checks very convenient locationread more

Received quick and efficient customer service from Esther who assisted me in receiving my loan. She…read moreis the person to look for, with all documents in hand, to have what you need in a timely manner. By the way, thanks again for your assistance. It was greatly appreciated. 4 stars because the chairs are filthy and need to be replaced although the customer service I received was a good one.