They have the best service at this pet store. We go at least once a week. Customer service is excellent. Ever since our cat got sick in November we have switched to the higher quality food and treats that Mondou sells. Our cat is a fussy eater and sometimes the treats we buy there she doesn't like but Mondou has a policy that you can bring treats,not canned food,back for a refund and they donate it to pet shelters which I think is awesome. We also bought a huge kitty condo for our cat there and she loves it. It is not a flimsy condo that you find in most places but solid. Yes,it was expensive but so worth it as it does not wobble like most of the condos we checked out. And we bought her travel cage there which is nice and big so she has room to move around in it. The personnel are always helpful and nice. I would definitely recommend this Mondou to anyone and have. read more