Since this monarch management company has taken over the Arbors of Grandview our rent has went up it's awful and not a little a lot every year a lot you can't park in the parking lot unless you have certain stuff that makes no sense if you live here and you pay this high rent and also we now have to pay for trash water bill building fee which I have no idea what that is and also for them to come and spray something that should be doing for free anyway so the rent has went up a lot and unless you move out they're not updating anything it seems like but they do have some good maintenance here where I stay but since this place took over I really want to move I don't like the company they just greedy whoever they are and it makes no sense read more

Horrible. Horrible. Horrible. I've lived in my apartment long before Monarch came along. To keep it short and simple, I'm being forced to move because they refuse to repair severely damaged kitchen and basement issues (after MONTHS of contacting), that came from leaking. I know for a FACT, they are forcing me out so that they can raise the rent amount for their next victims. Do not recommend. read more

My sink has been flooding for the past week and I haven't been able to get maintenance done even though I've put in multiple requests for maintenance.Monarch's Management skills seem very low and are not very appreciated by the tenants. read more

Our homeowner's association ran smoothly for many years with volunteers assuming numerous administrative roles, and there was a pretty darn good sense of community and friendliness amongst the residents. BUT, a new homeowner moved in, got elected to the HOA board, and then insisted we hire "professional" management. And we got...Monarch. They are a complete and unmitigated disaster. The normal functions of a homeowner's association such as annual elections, dues collections and CC&R enforcement have been royally F'ed up by Monarch. Required communications to residents have not been made. That sense of community and friendliness... is gone.   Monarch is like a parasite, and to be more specific, they are like a blood-sucking tick that embeds itself in your skin and tries to suck the life out of you. I used that metaphor because they try to insinuate themselves in all board functions and communications. What used to work just fine...doesn't. If you are reading this as a homeowner whose HOA is considering hiring Monarch, you need to firmly tell your board in no uncertain terms "NO" to hiring Monarch. If you are a HOA board member and you're reading this, I suggest you cease any consideration of engaging Monarch for your association. They really are THAT bad. read more

Are irresponsible, the employees they have are lazy, fat and rude people. They have no manners and absolutely no idea of what customer service means. They charge but they don't follow their contract. The enforce rules in a discriminatory way. They fine owners in an discriminatory way too. Our HOA have chosen them because they rub each others back. You do this for me I would do this for you type of a thing. They treat owners as if they were renters of theirs. They threat people to comply with their demands. Stay away from them. read more

Highly disappointed with this new management company of ours. They are unresponsive, ignore phone calls, never answer the phone or seem to be available and do not seem to be able to rectify issues after months. read more

So, no maintenance happens, management is never there and never answers the phone, at least twice monthly "inspections" occur, they increased rent $100/mo with no reason or explanation. What, exactly would we be getting for an extra $100/mo? If they maybe did maintenance or some form of management then I might consider it. But they don't and they couldn't explain to me exactly why they decided to increase so much. When I try calling the company, they don't call back. And apparently I am NOT allowed to speak to their supervisor. So yeah, don't rent from them. They are terrible. If you would like more info, then please email me at catbuttsupreme@gmail.com. I will be MORE than happy to answer any questions you might have about this incredibly shady company. If there were a way to give negative stars, I would do it. read more

Not a great first impression! They just took over for our HOA . Susan is not returning emails to home owners! It would be helpful is she could respond! read more

I have had monarch property managmement for over 14 years, almost every year the dues go up, they hide alot of their fee's in a slush fund for in case of, which is around 10% of the dues. I cant shake them cause they are part of the association dues. They look for as many violations as they can. On this association Cable came with associate dues ,they took cable away from an association and the dues only went down $14, when the year before that the dues breakdown showed that the cable cost $35 a month. Then after only a year of cable being off the association they raised the dues another $10 a month, almost right back to the payment we were two years ago with no cable. Slow clap for you Monarch! If I could give negative stars I would. read more

Beware DON'T USE THIS company! It's taking over a month and a half now for them to take care of an issue. I've been coming in multiple times and calling multiple times for them to fax over something that they simply haven't done yet . So my advice is use another property management company and don't go here!!! read more

This Property management is a joke. We have been living under them for over a year now and not a single issue we have has been resolved. We have called over MULTIPLE discrepancies only to find out weeks later that the contact information we had was wrong and they did not have the decency to update us. They never answer phone calls, emails or their emergency line. They do not care for you but will gladly collect their fees for doing nothing. We've had issues from people Parking in our spot for days without the his being able to answer a call for what should be a free tow. Having it be an HOA means that NO towing company will tow for us. We have neighbors slinging karaoke until 3 am, me response. Dogs constantly barking starting at 6 am, no response. Pipes breaking and flooding our back yard. Awful in every way. Nothing has once been resolved. Buy or rent somewhere else. Pathetic. read more

They are the property management company for our housing community we moved to in the last year. They collect our association dues once a year. They only bill through email which we do not monitor regularly unless we are expecting something in particular. I called Monarch to see what my payment options were. The person was so rude she would not allow me to talk or ask questions she absolutely only wanted to take my payment over the phone. After I received her email payment confirmation I noticed at the bottom it gave me a website to set-up online access to "my account". I found the site had a lot of valuable information and lead me to contact information to set up automatic payment. So I had to call back to do what I tried to do in the original phone call. What a waste of my time and theirs not to mention that she didn't even tell me about the website. Very poor customer service. read more

I've been dealing with Monarch property management for well over 10 years now. As well as other property management companies in town. I must say that Susan and her staff are much better than the other ones in town by far. I always have a great line of Communication and never have to worry about things not getting handled when things need to be done. I highly recommend Monarch whether you're looking for a rental property or a company to manage you HOA. read more

The WORST property management company ever. There are always new employees that don't know what is happening. We called multiple times to get things fixed and done but the person they send is a one guy can fix it all guy- which knows NOTHING. Do not rent from this company!!! read more

have been renting through Monarch for about 6 years. Now that I have closed my account and dealt with them from beginning to the end; I feel the most educated to give a review. Monarch has been fine to work with for the most part; however, we were good tenants and were not late or caused any issues. In the last year I encountered several instances with Monarch where they operated under very dishonest policies. They tried charging me for bogus fee's; which was quickly resolved with my detailed record keeping. The accounting in their office is horrible and flawed, done by cheap staff that have no idea how bookkeeping or accounting should be done. They inflated their closing costs to retain most of my deposit; which makes me angry but I am not surprised at all. I have known them to use unlicensed contractors and inexperienced contractors. Specifically, I called to have them come service my microwave; to which they sent out, Cory the handyman. (Who happens to be married to the office manager) and without even trying to repair, insisted that it needed to be replaced. I insisted it could be fixed.....to which it could. Not to mention, that when Cory would come to my home, would talk poorly about the office staff and the owner. I want to make homeowners aware that this company WILL NOT work in your favor, they will screw you in order to get a cut. If you are a tenant, you will undoubtedly be scammed at some point in time by their fluctuating policy changes and threats. Ultimately keeping your deposit with bogus charges. This is hands down THE MOST dishonest, unprofessional company I've ever worked with. read more

This company is an absolute joke! Don't rent from them unless your okay with them taking your full deposit.. First off we never were late on our rent.. We signed a 6 month lease and were never late and paid every month on time.. After 8 months they told us we had a 30 day notice to be out because the landlord wanted to sell the house.. That's no biggie.. But when April (manager of the property mngt. Company gave out our info to the realtor and had them call us to set up showings and to ask for pics and walk thru's because they were to lazy to do there job.. And set up the apts. for us. So selling the house came out of our time and pocket, also when we said we had to work and didn't want them going thru our house with our dog and belongings without us being there, April told us to damn bad.. She was going to allow whoever needed to get in, in.. On her schedule, didn't matter about ours. And was very rude about it. Not to mention She is extremely hard to get ahold of and will act like your best friend at first but will try and screw you over faster then you could even imagine. So we moved out in a timely fashion, even had the carpets and a maid and Gardner come it to clean it up extra well, better then when we got it for the next people who were buying the house, not to mention because I had to walk thru the new owners they couldn't believe how well we took care of the house and couldn't believe we had a dog living there cause the house looked so damn good and the carpets he thought were literally just put it!(that was before we had them professionally cleaned!) anyways, April took 3/4 of our deposit and wouldn't give us a breakdown.. And legally she had to give us back our deposit within 30 days and to took close to 50 days! Monarch property mngt. Is lazy and we have never had a company literally steal from us, like they did.. We move often for our job and have always gotten our deposits back.. The funny part is that they were actually selling the house as "sold as" and should have gotten all of it back without a question.. This mngt. Is a joke! Don't rent from them and spread the word.. They need a new manager.. And I'm sure if you talk with others you will also find out that monarch property screwed them also! read more

While living in a home with the property management I did not encounter any problems with them. The A/C had broke and the management company sent someone right over (thank gosh) but then we had moved out (we had broken the lease and paid the 200 dollar fee to do so for a job relocation which is reasonable and accept the responsibility of that). Now the charges were BEYOND ridiculous. They charged me for damage that was already there that I had written on my pre move in inspection, and for a fire extinguisher that was never ever in the house. The house prior to move in was not clean and not move in ready. I just figured it was something I could either live with or clean myself. But I was charged for pin holes in the wall as crappy patch jobs that I did not do (like I had stated before, I DID put these things in the pre move in inspection form) they had charged me over 200 dollars worth of damages I did not do! Now the carpet cleaning, light bulb replacement (which for 2 light bulbs I was charged 15 bucks, so make sure to do it yourself before you go) and dish removal was all things I can reasonably accept responsibility for. But for the things I had written down prior to move in was ridiculous! What is the point of a pre move in inspection if they were going to charge you anyway!!!! I would never recommend this property management to my friends or family. read more

We have been having issues with our AC unit for a couple of months now and let me remind you that we live in St. George Utah. They have had several people out here trying to fix the unit that is obviously super old and won't replace it. Today around 1pm my AC unit completely stopped working and the temperature was 89 degrees. I called Monarch to get someone out here and get it looked at, for all we know it just needed freon. Monarch never called me back and when I noticed that it was getting late and no one was calling me back I called to check what was going on. They told me that they were not going to have someone out here until the next day because the one company they use was too busy. My girls were sweating like crazy and could not sleep. I was so upset that they did not care that my house was in the 90's and I had small children in the home! I will never rent through them again and recommend either! read more

My overall experience with Monarch Properties was good. The condo I leased was nice and there was no major issues during the term of my lease. The few times I called them about an issue, it was handled quickly and professionally. I would (and will) recommend this property management company if you are looking for a place to rent in the St. George, Utah area. Their leasing agent April is awesome! She knows her job and does it well. And although my leasing agent changed hands twice over the course of my lease, April really was the best person I dealt with there. With all the good just said about the company, there are two things I wish they would have done. One, I wish the leasing agent who wrote up my lease agreement mentioned to me that cable was included and all I had to do was plug in the cable. It wasn't until about seven months later when I called the cable company to get cable that they informed me I already had cable (it is part of the HOA there and therefore included in my rent). Second, I really wish the property management company would have worked with the owner of the condo and have him change out the carpet. I felt it was dirty and needed to be changed. However, I am a bit of a neat freak and like things clean. Otherwise, I enjoyed my stay (I eventually found and bought a house). Thank you April and the rest of the group!!! read more

I rented with a Monarch-managed apartment complex (Woodhollow Apartments in St. Louis, MO) from July 2016 until August 2017. The experience was absolutely deplorable. Let me make this perfectly clear: Monarch does not care about their tenants. The property management works exclusively to squeeze as much money from them as possible. Every single month, they attempted to hit my account with "late fees" due to missed payments. All they had to do was check their drop box and they'd find my check right where it should be. Every month, and yet their first instinct is always to charge their tenants more. Worst of all, after moving out, they apparently overpaid me for my security deposit. Monarch waited over seven months to inform me of this issue, long after I had since moved out. They had already sent my information to a DEBT COLLECTION AGENCY and threatened to ruin my credit score over a measly $150, which they could have informed me of at any time and I would have been happy to repay. Fuck Monarch. I will never rent at any of their properties again, and I would advise anyone else against doing so as well. read more

I moved in to my apartment in August 2015... I had know idea what I was getting myself into... I filled the paperwork out with what was wrong with the apartment when I moved in which was a lot. I turned it back in with a few days later and thought that I would hear from monarch to schedule a time to fix the page long list of things that were wrong... I never heard a word from them.. After contacting them I was told " we don't ever look at that move in form until you move out" WOW... Why in the hell did I fill it out then? Months have gone by and still nothing has been fixed and when Ever I contact them I am told that the landlord has not been available. I finally had, had enough so I contacted an attorney and was told after he looked at all the pictures that I had taken of the apartment that I was paying for an uninhabitable living conditions.. Black mold in the bathroom window, the oven door fell apart every time I opened the door, I can't use my kitchen cupboards because there is adhesive on them. So basically I was paying 825.00 a month to camp. When contacting monarch to let them know that I had visited with an attorney and he said that it was uninhabitable living conditions I was basically told to get the hell out. And that I was not going to get my cleaning deposit back for an apartment that was NOT cleaned or maintenance done before I moved in. I finally was able to talk to the landlord and she had know idea that any of this was going on because she was not getting told the whole story. So bottom line do not rent from this management company...horrible... Horrible experience! I don't want to give them any kind of a star but because it won't let me post it unless I do I will give them a half. read more