Kate and the crew always make you feel at home with their unsurpassed hospitality. My wife and I…read morealways come to Nantucket in April before it gets busy and could not stay anywhere else than the Nantucket. Beautiful rooms and great location but it's relaxed welcoming atmosphere that goes way beyond our expectations!! We'll be back soon

I am 42 years old and have never written a review (I had to create an account), but this trip…read morewarranted a write up. Upon arrival, after Angel handles everything from the ferry, you are greeted by Fulya who is maybe the sweetest woman you will ever meet. Unfortunately you cant take her home with you, but she will make your stay as easy and convenient as possible. Unfortunately, my wife got a stomach bug on our trip, and because the concierge car was unavailable, Kate insisted that I use her PERSONAL vehicle to run to the pharmacy. If all of that isn't enough you have John, the head bartender, who not only makes one heck of an espresso martini, he works the bar like an ace! Again, 42 and I have been lucky enough to travel quite a bit, but the level of service that we received at the Nantucket Hotel, not only rivals, but surpasses any 5-star resort that we've ever stayed at. I have been coming to the Island since I was in the 6th grade and I will never go back without staying here. Angel, Kate, Fulya, and everyone else, thank you so much for the level of service and passion for your craft. We cannot wait to come back and really appreciate everything. REALLY SHOULD BE 30 STARS. Simply the best experience.

The best hotel on the island, hands down. It was first-class from start to finish. I stay here…read moreevery summer and will soon start trying out their new locations in Aspen and Palm Beach. Thanks Elephant!

While on Nantucket I had breakfast at the Brant Point Grill. It is part of the white Elepant. The…read moreGrill is in a he back of the hotel with a permanent canopy. The walls roll up when the weather is nice. It looks out at Nantucket Harbor. I am not sure if I come for the view or food. I'd say both. I arrived before their 8:00 opening. They let me take a seat while they finished setting up. They have whatever you are looking for on their menu. No one leaves hungry. I had the the three egg omelette with peppers, spinach and mushrooms substituting fruit for the hash browns. They brought me my bill without asking. The waiter checked several times to see if I needed anything. He had definitely had some coaching because everything was perfect. A tad bit pricey but that is Nantucket from you. I would return if on the island.

My wife and I decided to spend the weekend in Nantucket from October 3rd to October 5th. My…read moredaughter and wife had visited the island several years ago and had a fantastic time. We booked our hotel through their website and found a very reasonable price. The hotel is beautiful, situated right in the center of town, and the staff was very accommodating. I rated it a perfect 10 out of 10, and I plan to stay there every time I visit the island.

Starting with the manager Amanda who is just amazing, everyone who supported her were very…read moreprofessional, courteous and very attentive.

Well, we stayed here for 3 days initially in '24 and liked it so much in '25 we stayed for a week…read more Great, great, GREAT B&B! Wonderful host; and fantastic cookies, drinks, and breakfast. Parking is available. Near town and near some great venues: such as the Brant Point Light, Whaling Museum, Children's Beach, and I can go on. Seven Seas... priced perfectly. Very clean rooms. Nice amenities too. No negatives whatsoever!!

Location, staff,room and overall Nantucket experience highly recommend! Especially Loved the…read morerooftop and new shower!!! And fireplace courtyard walkable and bike to everything !

HORRIBLE. DIRTY. STOLE MY TIE. THREW OUT OUR BELONGINGS. BAD COMMUNICATION. UNHELPFUL ON-SITE…read moreSTAFF. Booked a room here for 5 days for our wedding anniversary and a friend's wedding the week after Labor Day. Upon arrival we walked in, the place smelled like cigarettes and a woman from the back shouted to us "your envelope is on the fire mantel." and didn't even greet us. Then she said "its your anniversary? You want us to do anything special?" - Still she didn't come out of the back. Got to our shoebox of a room on bottom floor - stains everywhere on carpets, flies, dirty towels in hallway, broken towel bar, kitchen items spilled out in dining room all over...the list goes on. I called housekeeping and asked for a wine key - they put the request through and we waited...and waited...and waited. Called several times to inquire and didn't ever get a response or the wine key - our bottle of wine was now piss warm. This was over an hour of waiting. Loud chatter continued from the hallway for the next hour or so after - staff hanging out in the hallway, laughing, staff scurrying past our window and door constantly like they were having a party - I called again to complain and got no response. Called again, left message. Finally got ahold of manager and he sounded hammered drunk and confused - said he would take care of it and didn't. I called again for a fifth time and spoke to a woman who pretended to be a manager and when the convo got heated while I was raising all of my concerns, she just hung up on me. While at dinner, I get a call from a manager, Francesca, who was sincerely apologetic. I demanded our money back to book another room and she instead offered us a better room at their other location. After some back and forth my wife and I accepted and we had to move all of our stuff at 9pm to the other location. Francesca gave us a bottle of cold wine and wine key and again apologized - things were looking up...but not for long.. Hotel staff didn't clean the hotel room once while we were there until the second to last day - Wedding Day. Not only did they change the sheets, but they broke the garbage can and threw it out in the trash outside, threw out our own personal sleeping blanket and also stole my Ferragamo tie. I called to report this all and the women didn't seem to care. I texted Francesca and told her and got no response and STILL haven't gotten an apology or response. I went through the laundry room, trash cans and every nook and cranny of that B&B to find my tie and my daughters blanket and nobody would help or seem to care. Shuttle also wouldn't pick us up to go to Summer House in Sconset so after texting Francesca a couple of times she finally said to get a taxi and they would pay for it - which we did. Summer House itself was nice and the pool staff was great. Yes, the price is cheap at this place sometimes but DO NOT waste your money here. Spend the extra $100/night elsewhere and know you'll get treated better than these thieves. I only gave them an extra star b/c Francesca did try and remedy the crappy room situation on night one.

DO NOT fall prey to the location and "association" with Summer House. This place is just not worth…read moreit. Dirty environment inside and out and a staff that just does not care. The Breakfast consisted of some slices of bread and a box of granola that was stale when we got there and left out our entire stay! If I could give negative stars I would.

Stayed here on my first, adult, trip to Nantucket with my bride. Great place. In close proximity…read moreto the airport. Nice compound of Cape-style buildings. Very nice and clean rooms, and facilities over all. Great bar (woo hoo), and an incredible breakfast... I still can smell those waffles cooking! In hindsight, we should have rented bikes as it is a trek into Town. However, it is all manageable! Lovely place, and we'd stay there again. Quiet. Relaxing. Clean. Fiscally reasonable.

Great accommodations, clean, wonderful Staff, and conveniently located across the street(walkable)…read morefrom the airport. The Hotel offers shuttles to downtown and to Surfside Beach, but it is out-of-the-way if you're looking to be able to just walk into the town. It was quiet, considering the airport, you really did not hear the planes flying. The indoor pool was beautiful! And the outdoor pool was nice as well., It's not heated so on the book ends of the summer would be a little cold. But it's refreshing when it's hot outside.

Great location for the view. Pool, gym and hot tub and proximity to Galley Beach. Sadly very noisy…read moreboardwalk style walkways on both sides of the room with foot traffic starting at 7am. Staff have shared info on quieter parts of the property.

Horrible. Avoid. Disgusting customer service. I called to get information about a reservation I…read morewanted to make for my sisters bachelorette. Monique (the "owner") interrupted me and said "well since it's a bachelorette party, you guys are going to trash my rooms. If you plan on booking do you have a credit card ready now to be charged $10,000 for damages and more once you get here and actually trash the room." Before I could even get a word in she then asked me who I was coming with and I proceeded to tell her it is a group of nurses in their late twenties all of whom have been working in Covid ICUS since the start of the pandemic. She then told me "Oh yay nurses that will be a real trashy party". I then told her I was all set and hung up the phone. I completely understand not wanting to host a bachelorette party but there are countless more respectful ways to tell someone that. To make judgements about a person through the phone from a simple inquiry about reservations is disturbing. This woman needs to reevaluate her job and life if this is how she speaks to customers.

I understand rules are rules, but sometimes rules are meant to be broken or at least bent…read more I rented a cottage for 5 days with ACKceptional for $6000., paid in full months before, and then we had a death in the family and had to cancel our plans. I know the "no refund" policy, but come on. How about a credit for another time? How about some compassion? What kind of business is this. There is no one there to speak with, because this is just a glorified VRBO rental, with their own website so they don't have to pay fees to Airbnb. After numerous phone calls and emails to the manager during a very difficult time (with only an answer after 5 attempts!), I only asked that perhaps we could use the cottage next year, even at an off season time, so we didn't lose the $6000. Finally, an answer from Theresa Cannon (mgr) was "I asked the owners and they said no". After one month of constant emails with no answer except "thoughts and prayers are with you"...(PLEASE!). Theresa did refund my $250. security deposit and $185. cleaning fee. Do not stay at a place that has no one on property to answer questions or emails, and stay somewhere that has friendly hospitality that might let you slide if you have an emergency. Hard to believe this is run by an Atlanta holding company. Don't be duped like I was. NOT HAPPY.

From the owner: Ackceptional Nantucket Home & Cottage Rentals are the equivalent of staying at a 4 or 5-start…read morehotel. We own all of our properties and pride ourselves on consistent 5-star reviews and ensuring luxury accommodations for our renters. Our homes are all appointed with top finishes with high-end appliances in the kitchen, top-quality towels & linens, and marble countertops in the baths.