omg! What can I say about FIBY! Ok so first, all of the staff and consultants were incredible, but I was lucky enough to be matched with FIBY. She was kind, compassionate, knowledgeable and made my dream dress dreams come true. Wedding planning can be an emotional roller coaster and she was so understanding are caring. My mom and her got along so well, and Fiby really treated me like family. I cannot wait to see her again and officially say yes to my dream dress! I just had to give this review first!!! read more

While I thought I was getting good service at first... it seemed too good to be true. The dresses are far too expensive and cheap quality. You can acquire the same quality from Shein to be quite Frank. I waited far too long for a dress that ultimately did not fit. Why measure me, make me try on every style to ultimately have me pay $200 later for alterations. This is pathetic. I will NEVER again do this and truthfully only did it to begin with because I was a bridesmaid. If I could give 0 stars I would. read more

Without a doubt this is absolutely the store to visit if you have any special occasion for which you may need bridal, mother of the bride , or evening wear !! The owner is so professional, courteous, and a pleasure to deal with! Her years of experience made shopping an absolute pleasure and just by looking at you, she knows in an instant what will fit you and accentuate your positive! I highly recommend this salon for your new gown purchase, especially taking into account her alteration department on site , who make sure that you do not leave her shop until your new dress fits like a glove! Her entire staff are working to make sure you find that special dress and I'm sure you won't be disappointed! This is the ONLY place you will have to go to for all your BRIDAL AND EVENING WEAR! DEFINITELY A FIVE STAR EXPERIENCE!! read more

I picked up my Mother of the Groom dress today from Mona Richie and I am thrilled. I loved it the minute I saw it - and Noor did a fantastic job making the alterations to make the dress fit me to a T! Everyone there is very friendly and I felt right at home. Highly recommend! Beth G. read more

Worst bridal store I have ever been to! I left the store after 10-15min of walking in. Terrible customer service. Do not waste your time! I sent an inquiry to the store via email regarding bridesmaid dresses asking to see the colour options and price range. I was looking for a specific colour so I asked if I can make an appt. to see if they have what I was looking for. When I came in for my appointment, a consultant approached me to ask what I was looking for. I told her that I had an appointment for bridesmaid dresses. She then told me that there was no one in the store that could help me with the bridesmaid section. I am not sure why they would make me come in if no one was available to help me. She showed me to the bridesmaid section and I asked her what colour options I have that were similar to a colour swatch I had brought and if I could look at their swatches. She told me to look at the dresses and if I like any, then she would see if that dress comes in the colour I want. She then walked out and never came back. I browsed for about 5 min. and decided not to waste anymore of my time. Why would she make me look at all the designers and dresses if I am not sure if they come in the specific shade I was looking for? I approached the same consultant again while she was chatting with another consultant to ask if they had any veils. She responded "They're upstairs, but no one is up there." and walked away. I am so happy that I did not come here to look for my ceremony and reception dresses. I am still looking for 6 bridesmaid dresses, mother of the bride and mother of the groom dresses, a veil, jewellery and 2 dresses for my engagement photoshoot, but I will definitely be looking elsewhere! read more

Went in here when I was engaged to my ex fiancé, immediately they asked my budget and I told them it was $2000 and they gave me a very disgusted look and asked if I could squeeze some extra money in there. I could not as I was a very young bride. I then found a dress I really liked in budget and they were trying to tell me I'm too heavy for that dress (keep in mind, I was only a size 10) They were suggesting I go into plus size and the sale rack when I told them no I wanted a new dress and order it. I then ended up leaving because I felt so uncomfortable and didn't have enough money for the deposit that they initially asked for 50 percent which was close to $1000. She even told my mom to put it on her visa. About 2 years later, I walked in looking for a dress for my mom's 60th birthday party hoping to give her a second chance, NOPE! Walked in and the owner Mona quickly came up to me pointed in my face and said "I remember you you're the girl that walked in here and never buys anything". She asked me why I didn't buy the dress for my wedding and I told her that I was very uncomfortable with the way her staff and her treated me and unfortunately my relationship didn't work out. She said "no wonder ". Ok first of all, No one is obligated to buy something when they go into a store. And not everybody is rich. Get your priorities straight and treat people like people Mona. NEVER by anything from this store, everyone is a peasant to her and you're never treated like people unless you're a billionaire. read more

felt pressured put 2000 deposit and she wouldn't even allow me to exchange for another dress. We have been loyal customers for over 10 years. was told to pay for the rest of the dress then try to resell it. I didn't even ask for a refund just an exchange and was told no so I just walked away and they kept the 2000 read more

I honestly don't know how these people are still open. My experience was horrible. My friend took me just browsing. Customer service should be better no matter what is your budget. Mona was nice on the phone and let me asked for another dress of the same price and apologized for my bad experience during my first visit. However, If you do not want to have brides with budgets less than 5K then don't offer dresses with lower prices and make you feel that you're not a client for them. Nicolina and Marianna are rude and insensitive. The first fitting for me was a bad experience as Nicolina made feel that there were no dresses for my budget just to discover later that she had endless possibilities that she brought for me. My friend had to ask her for a veil to at least have a better idea of the overall look. No bridal experience at all. It wasn't just until I show my love for a dress that she saw the dollar opportunity and suddenly started to be nice. Obviously pushing for getting the order as soon as possible. I ended paying for extra alterations somewhere else as the service received was horrible for me after several sessions of alterations. I only wanted my dress out of that place. Marianna even told me that I should not have been that picky and that there were better things in life to be worried and that I should have stopped overreacting. She also said that anyway, no one was going to see my dress and noticed as everything was in my mind. And that one day I was going to realize that the wedding day is not really the most important day of my ​life. I'm sorry but it's​ just me or this behavior​ was totally non-acceptable​ and non-professional​ at all. I didn't need a therapist but a good seamstress​. This was after she literally cut freely the bottom of my dress without any measurements while I was standing wearing it. I was wearing my wedding shoes. So I assumed that should be ok and she assured me that was how it was supposed to be done. She kept adjusting during other alteration appointments by cutting the shoulders so obviously the dress ended being not long enough to see the uneven cut and finish. I saw the beautiful flowers and tulle got cut off with no delicacy at all with huge scissors. Don't even let me start with the way she did the tail. Thank God, the other seamstress another friend recommended saved what was still possible but I had to buy another pair of shoes in order to cover her mistakes. The beautiful details of my dress she damaged where irreparable. I will never recommend this place to anyone. read more

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DO NOT GO HERE!!!! Maria (whom I think is the manager) is god-awful. Let's start from the top, shall we? However, let me start by saying that I'm close to being the youngest out of my friend group so this was my first wedding that I was in within my circle. I needed to get a dress for one of my best friends wedding. While getting sized for the Christina Wu dress I wanted we noticed that I was in between a size 6 and a size 8. She asked me which one I wanted to go with. I told her I didn't know as I'm not the expert, but wanted to go with the one that would fit me best with the least amount of alterations. She said that in her experience it's better to go up a size than to the let the dress out. I went with the size 8 because I wanted to have faith in the woman running the place. What a DUMB decision that was (I should have gotten a second opinion). I get the dress back and I'm swimming in it. I had to go down two full sizes aka a size 6 (as originally advised against) as the size 8 was was too big on me. Naturally I'm panicked because the wedding is in a month and I need to figure my shit out quickly. My boyfriend's mom tried to negotiate with the woman saying that she never should have allowed me to get this dress and that Maria should cover the majority of the alterations for obvious reasons. She wanted to charge me $90 on top of the $500 I just spent, which never would have needed to be spent if she did her god damn job properly. She threw the dress back at us after we said that was ridiculous and told us to go somewhere else to get the alterations done. GLADLYYYYY I will, instead of giving you any further business. You're a terrible business owner/ manager, a terrible customer service agent, and an even more terrible person for doing this to people when it's something that most are very excited for. Get your priorities straight Mona Richie! read more

Horrible place don't even go there, I went there with my mom both of us super excited to look for my wedding dress, the lady that greeted us was super rude she didn't even say hi, she looked at me and my mom up and down completely judging us, me and my mom felt so uncomfortable that we ended up leaving. Thank God we found Mariana's Bridal which was right beside that horrible store, right from start it was a whole other story the lady and the owner were so nice and helpful made the experience memorable!! read more

HORRIBLE! HORRIBLE! HORRIBLE! I was "helped" by a lady with red hair with highlights, and she could not have made me feel more uncomfortable and unwelcome. Right off the bat, she said me what my budget was, and when I said around $1500, she gave me a disgusted look and said, "We don't have anything less than $1600" and THEN she turns to the other lady that was helping my friend and said, "Only $1000" and then THAT lady turns to my friend and asks her her budget with the same disgusted look. BYE! read more

Am I the only one who had a good experience here?? Two people referred me to this store, so I figured it was worth checking out. I made an appointment in advance, to ensure I would get full service since I'm taking off time to be there. I'm glad I did, because it was super busy (weekend). I am taking off one star because it was a bit of a mess getting served, even though I had an appointment. We weren't greeted when we first walked in, no big deal. Eventually, we found someone and told them we had an appointment. They asked us to sign in, and told us someone would come get us. I think we waited for about 5-10 mins until someone got us. Not a big deal, but the process was a bit all over the place. THE SELECTION The selection was quite good. They had a variety of bridal (as well as other bridesmaids' and other) dresses throughout the store. I am a very picky person and I didn't find myself at a loss for selection. THE SERVICE Our consultant was Phoebe, who seemed very knowledgeable. She asked to see pictures of what I wanted so she could get a sense of what to show me. She was pretty spot on. She immediately understood that I did not want a flashy or poofy dress, and that I was going for something refined and elegant. She helped clip the dress back, and gave me some advice on how I could alter it. She added lace to my sleeves to show me how nice longer sleeves would look, and she brought over a couple of belts to show me how that would add a nice touch to the dress. She was right, and her suggestions added a lot to the dress. I didn't know that people altered dresses significantly, and her advice helped me explore the possibilities. On a personal level, she was quite funny. She was constantly making jokes, and made the experience fun. We really liked working with her. THE PRICE I told my consultant my budget, and asked her not to show me anything that would put me above the budget. I explained that that was my budget all-in (including alterations). I got a great price on the dress I really liked. YMMV because I was buying a sale dress in a somewhat smaller size. BOTTOM LINE: Make an appointment (not on a weekend if you can help it) and go see Phoebe. read more

I had a wonderful experience at this lovely shop! The staff was knowledgeable and patient. It's not an easy decision to pick your wedding gown, but they made it so easy. My consultant was Sophia, she was amazing! She worked with me within my budget without making me feel pressured and helped me find a dress that fit my personality perfectly. Honestly ladies I strongly urge visiting this place for your big day! read more

Called in to make an appointment as I was referred to the store by a friend. The lady on the phone told me their dresses start at $1500 and up and straight away asked what is your budget, I told her 1500. As soon as I said that her response was "If your budget is $1500 there is no point to make an appointment" "I then said she mentioned that dresses start at $1500 and then she said "we only have 1 dress at $1500 and then the dresses go up to $10,000, so what's the point if it's not in your budget". WOW like I was willing to spend more if I found a dress I absolutely loved but now I don't even want to go in that store! BYE! read more

Went here with my best friend after going to a few other bridal dress store, including the one used by "Say Yes to the Dress" tv show. Mona Richie's was a very different experience. They were personable, genuine, fun and mad the whole experience fun for the bride to be, bridesmaid and mother of the bride. We weren't limited and we felt like we could have tried every single dress and they would have been happy to help her out. Mona helped my bf choose her dress in less than an hour and the prices were great! They also had a bunch of bridesmaids dresses downstairs that you can also check out to kill 2 birds with 1 stone! read more

This place is very busy on weekends and there's a vast selection of bridal gowns (upstairs), bridesmaids dresses, evening gowns and mother of the bride dresses. Service is fairly good as the associate helped pull numerous dresses of different styles to try on. Associates were very nice. After trying on a few initially, the sales associate becomes more pushy. I ended up leaving a deposit to secure the dress at an "amazing" price. I ended up buying a different dress at another boutique but I found this same dress was a better price elsewhere. Note: The deposit cannot be transferred to anything else - not even another dress as a deposit. Once you change your mind on the dress, you lose the deposit altogether. read more

Oh my god. A disgrace. Where do I start. From the moment I walked in, I already felt a bad vibe. The ladies looked at my mom, my sister, and I; judged us and pointed to the clearance section: "The sale section is over there." Mind you, this was my second wedding place and after having such a good experience at the first, my expectations were set. I told the lady, that we have an appointment for trying on wedding dresses but that we were early. She said that was fine and that I should just go over there and look at the clearance section. She did not bother asking me my name or introducing herself. This is when I knew I would not be giving these people my money. I started looking at the clearance dresses, browsing through (while some random customers were taking photos). This is when the lady came over and asked me what I was looking for. She was still not smiling and still did not ask my about my wedding, the date, or even my name. When I told her the type of dress I wanted, she quickly pushed me to a different section, telling me I can't look here. I explained to her that I was browsing all the dresses as I want to see what this store has to offer. After she continued watching us, not much interaction, I asked her if we can go upstairs to take a look at the other dresses. It was at this point that she asked me what my budget was. When I told her, she scowled and said that this section is all I can afford so I cannot go upstairs. I should have walked out at this moment but I gave her the benefit of the doubt and said that if I found the perfect dress, that I would obviously be willing to pay more. How can someone treat you like this and judge you before you even try a dress on? After we walked around without picking any dress, she decided to take us upstairs. My mom and my sister were not impressed, but we decided to go up and try. the heat was blasting up there so it was extremely hot and uncomfortable. We tried to get comfortable and begin browsing again and she comes over and says this is expensive, you need to look towards this section. She also told us to make sure we look at size and price. Again, she still did not smile, or ask me my name, or tell me hers. When I finally tried on some dresses, I did find one that was perfect. However, the minute I smiled and said I liked it, she tells me the price, she pushes the sale on me. She tells me I do not have any time to decide because I have to order if I want the dress before the wedding as it takes them 6-8 months. I understand this point, but the fact that she was extremely pushy, knew nothing about my wedding style or what my name was, I already knew I did not want to give her my money. This place does not allow photos for you to look at different angles to think about the dress, so I just did not want to be there anymore. When we finally were ready to leave, she told me I have to buy it soon. It was at the end that we exchanged names. But who would want to buy a dress from a place that treats you like crap. A place that sees you like you are just a number. A place that doesn't even have the courtesy to take the time with you, to get to know you and your style, to get to know the people who are with you. I just can't. I despised this place and would NEVER recommend it to anyone. read more

I would not recommend this store. I had my 4 bridesmaids buy their dresses from Mona. The dresses were nice but the quality was cheap and they were way overpriced. They took 3 months to come when my own wedding gown from another store did not even take that long. Mona only agreed to alter 2 of the 4 dresses because they needed 'difficult' alterations done which left the other 2 ladies finding their own alteration place. When the one bridesmaid went to Mona to do the alterations, Mona was telling her to add straps because she was bigger in the chest area, meanwhile none of the other bridesmaids would be having straps. When Mona was told this, she responded and I quote 'well she can't always get what she wants'. So Mona told her she would add removable straps (which in the end, she added permanent straps and told my friend to just 'Tuck them in'). When my friend went back after alterations were done she spoke to a different alteration lady and told her the dress was not done properly as it was too big on the chest area. The lady informed her it was because it was altered to having the straps on when they were already advised the dresses needed to be strapless. When my friend told her it needs to be fixed and altered to be strapless the lady then said and I quote again 'she sounds like she's being selfish' referring to me as the bride because all the ladies should be consistent with the strapless dress. So end story is this place has horrible customer service and the products are not worth the price you will pay. They clearly don't care about what you want, they just do whatever they think they should do. read more

I must say, I had a Horrible experience at Mona Richie's. I also never write reviews... but this was significant enough for me to write one. To start, I booked my appointment in advance with Mona (owner), which quickly changed when I went in person and was put in with another lady who had very short hair, and was completely rude/unapproachable. I was then greeted by Mona whilst picking dresses to try on and instead of apologizing or explaining why she wouldn't be taking over as originally planned, she went on to tell me that I'm in good hands with my current consultant. It went downhill from there; I was told No a few times when I wanted to try on a dress or two over budget after explaining time and time again that it was not a problem. She picked out dresses that were not at all what I explained I wanted, and her frustration made me become very uncomfortable. It got to a point where I would come out of the change room holding up the dress to be pinned and because she took so long to pin me (and eventually stopped pinning me altogether) because she was off looking for other dresses, my friend would have to zip me and pull my dress back to create the vision for me. This and MORE, led me to the brink of tears from anger. I tried on maybe 5-6 dresses, and when leaving, I stumbled into Mona who then asked me if I had found a dress and then asked what kind of dress I was looking for. I was so taken aback that instead of saying what was really on my mind from the events that unfolded, I decided to walk out calmly. I'm not sure how this place is run, but one thing I know for sure is that it is extremely unprofessional. I would Never go back nor recommend any Bride to Be to have to go through an experience such as this. Take my word for it. read more

I'm not a fan of this place at all. I first came here with a friend several years ago for her bridal gown fitting and even from then on, I sensed a lack of good customer service. Now that it's my turn, I decided to check out the same place and was helped by someone named Vira. I came with my future MIL at 7pm on a Thursday evening. Vira failed to ask me what my budget was until midway through my appointment and she had already given me a bunch of dresses to try which was way higher than what I had wanted to spend. She was so unprofessional and ruined my wedding gown shopping experience that day. She didn't really seem to know what she was doing or how to effectively communicate with others. I also tried on maybe 15 dresses and she seemed to have trouble understanding what I was looking for after I and my future MIL explained to her multiple times about the style I wanted. For majority of the appointment, she wouldn't let my MIL look for dresses for me and told her to sit down instead. Eventually, my MIL stepped in and found a couple of dresses that were more appropriate than what Vira had originally showed me. In addition, this sales person was condescending and kept repeating that I could make changes to the dress and add or remove fabric here and there. Excuse me, but I'm here looking to BUY a dress, not DESIGN my own dress! At one point, when I told her I didn't like something about a dress, she said "You're not a child, but I've told you before that you can change this." Look, I'm the type who needs to see the actual dress on me to really know what it looks like. It's hard for me to imagine what it COULD look like by removing pieces of fabric and altering it significantly. I'm not going to buy a dress and then make all these changes and realize that it doesn't actually look good. My goal was to find a dress with as little trouble as possible but this lady was causing me so much unnecessary stress. BTW: I was told that alterations are $450 flat rate. Also, this whole "no photographs" rule is ridiculous. How are we supposed to know how we look in photographs?! I understand that some people take advantage and post a bunch of photos of wedding dresses online but taking ONE photo of a dress that I really liked wasn't even permitted at all. Also, nobody was around. This rule certainly caused them to lose my business. They really should change that because all of the other comparable places I've been to have allowed it, or have been lenient when they weren't as busy in the store (when I went, I was the only one there). They have a large selection of dresses but most stores carry very similar dresses, so that's why I'm not afraid to write this review before I actually buy my dress. I'm definitely not going back there. The sales person was also very pushy in the sense that she expected me to buy the dress right away after my first day of trying on dresses. As I was leaving, she was saying that I had to order it NOW because it won't come until March--blah blah blah...It's July 2016 and my wedding is in June 2017. I'm pretty sure I didn't need to buy it on that particular day. read more

ABSOLUTELY HORRIBLE. If I could give it zero stars I would. My mother (who will be buying my bridal gown) just came from this store with my aunt. They went in to look at mother of the bride dresses and asked to peek at the bridal gown section. Figuring they could take a look around to see if it was worthy of a visit for me. It was not. But worse then the mediocre selection was the fact that the sales woman was stunningly rude. My mother asked about a gown and was told rudely 'well? Is 7,000 in your budget?' And without my mother being able to answer the sales woman added ' I thought so' Frankly, my mothers budget for my gown is 12,000. And not a penny will be spend in this store. By myself or any women in my family. I will be shopping where my sister got her gowns. She had a beautiful ballgown from kleinfield's for the ceremony and a lovey dropped waist grown for the reception from Amanda Lina's. Save yourself the headache and don't go here. Had I read the reviews prior to the visit. No one would have set foot in that shop. Awful. read more

Had a great experience at this store from the beginning. I was one of those nutjob brides that tried on nearly 80 dresses at around 12 different stores and I found the one here at Mona Richie! Mona was so sweet and always greeted me with a smile and Marianna (alterations) was amazing, she made my dress look like it was made just for me. Thanks girls!!! read more

I had a terrible experience at Mona Richie. I was referred to this place by a co-worker who purchased her dress here, so perhaps I went in with too high expectations. When I walked in no one greeted me and I just stood by the staircase for a while until I found someone who worked there who told me to wait until someone came over. Once someone came over, I was allowed to go upstairs where they asked me my budget. Once I told the lady helping me, she went through all of the dresses looking at the tags and found one that was $850, but told me it wouldn't be in my budget since tax and alterations would apparently push it over $2000. I showed the consultant some pictures of what I was looking for, and she pulled a few dresses. None of them were anything like what I was looking for, but I tried them on anyway. While I was trying them on, my consultant walked away and ignored me. After I tried on the terrible dresses I walked out and that was my 15 minute appointment. While I was there I noticed another girl trying on a dress and they were pretty rude to her as well. I'm not sure why people go to this store. I've been to a few bridal stores now and I've never experienced anything quite like that. I'm not sure if my budget was too low or if they were having an 'off' day or what the story was, but I would never go back. read more

Like others below, I went to this store back in May to look for a wedding dress. I was helped out by the "miserable red headed lady with the accent" even though I had requested the appointment with Mona directly as a friend of mine dealt with her and had a wonderful experience. This woman was simply awful. She didn't listen to me, said things were outside of my budget (without asking me what my BUDGET WAS!) Gave me a number of giant plus size dresses (I'm a size 10) which she didn't help me clip so I had no idea what they actually looked like, and would disappear for 10 minutes at a time leaving us to wonder why we didn't get the other fabulous consultant beside us whose clients seemed to be having a blast. At one point, she threw the door open on my change room while I was topless for the whole room to see me, and not even an apology. The kicker was her telling me that I "won't find a dress that I'm looking for, I'm too tall". At 5'11, I AM tall, however all wedding gowns can be customized. Our hour long appointment lasted 20 minutes. My sister had a word with Mona on the way out of the store and expressed her disappointment in our experience. She tried everything to make it better, however nothing can make me give this place anything more than one star, and even that is for Mona, otherwise it would 0. I ended up getting my dress somewhere else that same day, after we found a bridal store where the sales associate listened to us rant about our horrible experience at Mona Richie. Buyer beware. read more

I attended Mona Richie on Tuesday with my mother and maid of honour. We had an appointment booked for 6PM and were looking forward to visiting as we had heard glowing reviews from two brides that had purchased their wedding dresses there. I was questioned right off the bat by the consultant (the red head many others have mentioned) as to whether or not I was really getting married because I had written our wedding date down incorrectly (I had never written it before and wrote the day and month backwards - 07/06/2016 instead of 06/07/2016). When picking dresses at first we were offered no help and then when asked what I was looking for the consultant didn't listen at all. She kept suggesting dresses that were way to heavy for a destination wedding, were too low cut for a small chested bride, had way too much lace and bling for a bride that wanted a simple yet elegant dress with no bling or lace. In the dressing room things got worse. She did not assist by fastening dresses when they were too big, she didn't remove any dresses the room when it got too full and she paid no attention to me as she was helping more than one bride. When my MOH took the dresses I didn't like out of my room she asked another consultant if she would mind placing them somewhere else. The consultant stated that she was too busy with her bride and that my MOH should just hang them anywhere. After getting dressed and walking to the stairs to exit the consultant didn't offer a good bye or even a look. I left a note on the sign in sheet that stated I was extremely disappointed with the service and that I would be happy to share my experience with them if they called. The store never contacted me. Terrible customer service. I ended up walking next door to Tom Jeon and out of no where I found and purchased my dress! The best thing that came from this terrible experience at Mona Richie is that it got me to the plaza and forced me into another store where I found my dream dress. read more

Rudest consultant ever! Just so abrasive! She had short, highlighted (reddish) hair and an east European accent! I would never buy a dress there even if I loved it! read more

Went there today after hearing reviews about the vast selection at this shop. My appointment was with a miserable red head lady. She didn't seem to have any interest in helping me. She asked my budget, and when I said "$1500-$2000" (which I feel is "average" and reasonable...) she said "Thats it?" Umm... yes. We discussed what I was looking for, and she walked with me around the store, frowning, and didn't help me pick anything. I selected one I liked and she put it in the room. She then picked 2 dresses for me, and I agreed I would try them on. When I got into the changeroom, she didn't offer to help me into the dresses. Some girls are modest, but I prefer help, because these things are hard to put on alone! Nope, she just stood outside. Both dresses she picked were 2 sizes too small and I couldn't put them on at all. My pick fit, but she didn;t help me zip the back so I couldn't get a proper idea of what it looked like. I said I wasn't crazy about it and asked if she had anything else. She said, "we don't have anything your looking for in your size". Let me just tell you that I am an average sized woman, size 8, with average hip and bust. All I wanted was a simple lace, strapless mermaid dress. Seems simple enough? Guess not. Don't bother with this place. read more

I had the worst shopping experience of my life at this horrible place. From my first consultation to my last fitting, it was the poorest customer service imaginable. My initial consultant was Nikolina, although really it was my maid of honour who did her work for her. After finding out what my budget was (2k), Nikolina was rude, dismissive, and offensive. She asked me why I didn't know what style of dress I wanted, although I had told her it was my first time looking for dresses, then made a show of throwing her hands up as if she couldn't help me. She took me to the back room of "bargain" dresses, then after I tried on a few I didn't like, left my appointment completely. I picked out the dresses on my own and my maid of honour helped me with the zippers and clips. When I found the dress I wanted, Nikolina told me it was out of my budget by $500, then when I said it was okay, I could pay, she asked me why I hadn't told her my "real budget." She also misled me regarding alterations. I am a size 2, but she gave me several plus size dresses to try on and told me that the fit would be all right when it came in in the right size, and that alterations could be made to anything - very untrue, as I later found out. She was absolutely horrible, and after speaking with other brides who had the misfortune of dealing with her, I discovered my experience was not a unique one. Even after purchasing my dress, there were problems with fitting appointments and alterations. For all five of my fittings, the staff did not see me until at least 30 minutes later than the arranged time, and then acted surprised when I was upset at being kept waiting. All fitting appointments are made on weekdays, so being made to wait also made me late for work. For several of the fittings, no discernible changes were made to the dress, which was incredibly frustrating and frankly, a waste of everyone's time. Because I had been given a plus size dress to try on, the fit of the correct size of gown was completely different, since the size 2 revealed more than I preferred. Alterations were made and the final dress was beautiful, thanks to Maria and Sonia, the only staff members with manners, but even so, it was not the dress I had envisioned. Also, the hem of the dress came undone on my wedding day, which was very unpleasant. Overall, a very negative, unpleasant experience that added unnecessary stress to the wedding planning process. I wish I had gone with my gut and walked out of the store before purchasing a gown. I strongly advise any brides thinking of checking out Mona Richie for their wedding dress to find somewhere else. read more

My fitting and trial process for my wedding gown was very stress free here and everything was done on time as promised!

HORRIBLE! made an appointment well in advance, but through facebook because they wouldn't pick up the phone... (should have been first red flag..) Anyways, the moment we walk in there were three ladies who worked there speaking to each other, took one look at my group and looked back at each other with dirty looks. We walked up to them and I said I had an appointment so they had me sign in, and took me upstairs to the bridal floor. The lady helping us had short red hair with highlights, and really didn't seem as though she wanted to help me at all. all other bridal shops let you look around to find something you like, so as we were looking around (away from her) she starts waving her hands and firmly speaking at me telling me to go back she was going to choose the dresses... Weird. As for budget it seemed like all of the dresses we at least $2000, seemed unreasonable as similar dresses we had looked at we half the price. Anyways, would not recommend this shop terrible people skills and just makes you feel uncomfortable the whole time.... I couldn't get out of there quick enough. read more

Yep, ran into the same redhead--wtih accent---not very helpful as I asked for a simple dress. for my son's upcoming wedding. Had no recommendations and was far too serious!! Francesca Gaglione read more

I dropped of my dress to be cleaned, not only did it cost me $230 and two months later but I received it in a black packing box! Not sealed at all or vacuumed packed. It's Wrapped in tissue paper. The owner tells me this is special paper that won't make the dress turn color. Sorry tissue paper is the special paper what a joke! Total rip off not impressed at all. After spending $3800! I except to have better presentation of my dress! read more

Mona Richie - Bridal Near Me - Woodbridge, Ontario

I visited Mona Richie in Woodbridge the day of my birthday to try on a few dresses as this was my first time since I have been recently engaged. I was greeted by Mrs. Fiby who had a good eye for what I was looking for from the start. I had my eye set on a highly priced gown that I saved a picture of for years and was destined to find it. I came across a comparable and happended to try it on and fell in love instantly. Not only was I extremely elated that I found my dress but Fiby's customer service was impeccable, she was patient, very friendly, honest and caring. I would highly recommend anyone to ask for her if you are looking for an experienced and kind consultant. **Please do not be discouraged by all the negative reviews, you just need to be patient and find the right consultant that will work with you** read more

Don't go here. Seriously. I signed up for yelp just so I could come on here and post a negative review about this place after my visit today. Like others before me, I too had the lady with the short red hair and accent, who clearly hates her life. From the second I walked in (with an appointment, I will add) I was completely ignored and felt judged. When my consultant finally took me into the showroom, she asked me what style I was looking for and when I said I wasn't sure, told me that I couldn't try any until I knew what I wanted. Umm, aren't you supposed to try them on so that you figure out what you like and don't like? I ended up finding a dress I really liked, but this gem of a woman told me if I didn't buy it today on the spot that I would never have it in time for my wedding (that is still 10 months away). After telling her that I wasn't prepared to purchase the dress today, she wouldn't speak to me further and barged into the dressing room without knocking while I was half naked to grab the dress. Thanks. This experience wasn't fun. It didn't make me feel like a bride, it made me angry and upset. Save yourselves the trouble and go somewhere else. read more

DO NOT GO HERE: I booked my 4th appointment at Mona Richie as we had seen them at the Toronto Bridal show. Looking online the stocked a wide range of designers so I thought it was a good place to visit. I called to make an appointment, the women who took my details was slightly abrupt and didn't send an email confirmation - but hey, I just assumed they were slightly old school. My mam and sister (visiting from Ireland) came to my appointment with me. When we arrived the whole place seemed a tad chaotic, we were eventually greeted and told someone would be with us shortly but there was nowhere to sit or wait. There were loads of people moving around. The shop is very dated looking. Eventually our consultant came (Eastern European accent, red highlighted hair) and brought us upstairs and barked at my mam when she didn't remove her shoes before stepping onto the carpeted stairs. Upstairs she asked what kind of dress I wanted and I explained. She started pulling dresses out and saying 'this one?', when I said no I felt like I was nearly putting the consultant out by saying no. The dresses didn't seem to be in much order and all the price points were mixed together, many of the dresses were very old fashioned. Eventually I picked some and we placed them in the changing room. The consultant did not help me in or out of any of the dresses. My Mam and sister ended up doing the zipper up on most of them. The clips they had to pins the dresses were old and broken and popped off when I moved. When I came out in the first dress my Mam took out her phone to take a picture, the consultant very abruptly pointed at the small sign on the mirror that said no photos. My Mam explained that two of my sisters were back in Ireland (as they couldn't afford to fly over) and that I wouldn't be purchasing a dress without them seeing it. We were told that once we put the deposit down we could take photos?! The consultant told us it wasn't her choice but the owners choice. The other 3 salons we had been to before this (much fancier ones) allowed us to take as many photos as we wanted. We found this very strange and unfair, especially given how my sisters were not in the country. One dress I tried on everyone loved it, it was perfect. My mam took some photos inconspicuously and the consultant very loudly scolded her and asked did we think she was stupid that she had said no photos - I understand her point but she could have turned a blind eye given the situation. In the end we felt pressured to buy the dress, I explained that as my sisters had not seen it I could not purchase it and would have to have a think about it. We had driven 45 minutes to attend this appointment and even though I loved the dress I would not purchase it there as the service was so awful. They have a large notice up saying no dress fittings on the weekends too! I left with such a sour taste in my mouth. If that was the service before they had my money what would it be like after? read more

Never wrote a review on Yelp for anything but I felt like this was the one time I really needed to share my experience at a store like this. I read many negative reviews about Mona Richie but this was the only store that had the dress I really wanted to try on. The lady named Nicolina (short red hair) was rude the entire time. When I walked in, she barely greeted us, asked me if I had an appointment, which they didn't have on file even though I called a month before to book it... When we started the "consultation", I said I had an idea of the dress I think I liked but wanted to try on other silhouettes since I've never tried on any wedding dresses before! Each time I said I wanted to try on another dress, she rolled her eyes (and it's not like I was taking my sweet time with any of the dresses. The entire appointment was under an hour). While in the dressing room, she didn't bother helping me putting on the dress either, just told me to knock when I'm done. I would come out and there were a few times she wasn't even outside waiting for me to clip the dress. So all in all, horrible experience and this was my first ever bridal appointment. Go anywhere but here! read more

I've never dropped in to any of their locations, but I dropped off at their wedding booth at Toronto bridal show. It was a terrible experience. We first waited in line for maybe 15 mins and then we entered the area to pick up some dresses. My friend picked 1 and I picked 2. Wa then waited for another at least 20 mins to go into the fitting room. We shared 1 fitting room cuz there were ppl waiting. We put the dresses on fast and went out to look in the mirror. A lady helped me to pin my dress and that was it. No one helped us ever since. We went back to the fitting room and we took a pic, which took about 10 seconds. A lady just opened the drapes while I was in my bra and people were waiting outside to tell us not to take pictures. We didn't say anything and just put clothes on and left. That was just embarrassing to show other brides and grooms my boobs. I'm shopping for a gown but will never choose Mona Ritchie. Go learn to have some respect first! read more

PROS: They have a pretty good selection of bridal gowns and prices are a little better than boutiques in Toronto. CONS: Customer service is bad. Long waiting times and rude sales staff. I bought my bridal gown here. The fittings went well. When i picked up my bridal dress, I was smart to examine it. The skirt had a lot of snags in the material and a little grease from the sewing machine on the skirt. Plus, the belt was chewed up and had loose threads and snags. I pointed it out to the owner and she responded by saying "it can't be perfect". Unbelievable! I said "Im aware things cant be perfect, but I expect the dress to be clean and have no snags before I even wear it. Im not walking down the aisle in this." Mona took the dress to the back, fixed the flaws and made me wait an hour to make or find a new belt. I wouldn't recommend this place because of the way I was treated when I picked up my dress and the state it was in. Even worse was they expected me to just take it like that. DOUBLE CHECK YOUR GOWN WHEN ALTERATIONS ARE DONE!! read more

Just said yes to my dress at Mona Richie's!!! Mona was amazing she made me feel beautiful and confident and worked within my budget. I couldn't be happier and I can't wait to walk down the isle in my gown! Thank you so much. read more

I accompanied someone bridal gown shopping here and am so glad she didn't get her gown here. A saleslady came in with another party and made a tacky and rude comment about the plus-size gowns. Not the kind of place I'd like to give business to. read more