So very dissatisfied! I ordered 24 cupcakes for my own baby shower, with 3 different flavors. I picked them up Saturday am and was going to use them the next day (Sunday), when I arrived she said they were just taken out of the freezer and to keep them in their plastic wrapped boxes until the morning of use...which I did. Sunday as I'm setting up for for the shower, I was very displeased when I finally open the boxes that almost all of them fell out of their inserts and had lost frosting, as I'm trying to fix them I notice the frosting is hard, not frozen hard, but stale hard. They looked like something I could have made myself, and the tasted stale and blah......definetly not worth the $100 I paid for them.
To make matters worse I email the owner to just let her know of my unpleasant experience, she at first was very nice and apologized and said she would get back to me. When she did finally get back to me, she basically blamed me, saying that my toddler (that was with me when I picked up the cupcakes) must have rattled the boxes and we were too rough with the boxes......ok fine, although if I just paid $100 I'm sure not going to purposely jiggle them around BUT that still doesn't account for the fact of the frosting being hard and their bland taste, which she responded with, "no other customers for the day complained"
It's one thing to be displeased with the product but then to be made to feel like she doesn't care that her product wasn't to par, really really got me to never want to try them again. read more