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    Moms & Mops

    3.0 (2 reviews)
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    Response quality

    Excellent

    Services - Moms & Mops

    Deep cleaning

    Maid services

    Move-in or move-out cleaning

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    Moore Ladies Cleaning

    Moore Ladies Cleaning

    1.0
    (1 review)

    I hired this cleaning company to service my salon after they represented that they were fully…read moreinsured and registered with the CCB. After approximately three months of consistent cleaning, a pink residue began appearing along my baseboards. The staining consists of splatter and wipe marks consistent with a mop brushing against the surface. This discoloration was not present before their services began. When I first inquired about the issue, Brittany immediately became defensive and stated that none of the products they use are pink, but said she would follow up with her employees. A week passed with no response. After I followed up again--clarifying that we had not cleaned the floors between their visits and that the staining must be a chemical reaction--she agreed to inspect it in person. During that visit, she acknowledged that the residue was clearly pink and said she would run tests to attempt to remove or recreate it. These tests were conducted at night while I was not present. The next day, I received a message stating they had "concluded" they were not responsible because they could neither remove nor recreate the staining. When I asked for the location of the test spots, she refused to disclose that information. She stated they only use two products to clean the salon; however, my security footage shows multiple products being brought into the space. When I requested her correct CCB number--since the one provided was expired and registered to an individual located four hours away--she stated that the number "changes" and that it goes through BOLI. BOLI pertains to labor law compliance, not business/liability insurance. When I clarified that BOLI is not a CCB registration and requested the name of her insurance carrier, she refused to provide it and stated she would only respond further through legal channels. It's clear she's misrepresenting her licensing and insurance status and is unwilling to cooperate in resolving the damage to my property.

    From the owner: Independently owned Woman-owned business- Always goes the extra mile to make sure the job is done…read moreright.

    Moms & Mops - homecleaning - Updated August 2026

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