After hiring SERVPRO of Yonkers North, my personal information was compromised and fell into the…read morehands of scammers. I strongly suggest that any potential customer read about my experience before using SERVPRO of Yonkers North, as well as other locations under the same ownership (including SERVPRO of Yonkers South and SERVPRO of Scarsdale/Mount Vernon). Here is what took place. In September 2024, SERVPRO did a mold remediation job for me, in the amount of roughly $5,000. Five months later, I received a call from someone claiming to be a SERVPRO employee, stating I had been overcharged and was due a refund. This caller knew the exact amount I paid, the date of service, and the location of my SERVPRO job - details only SERVPRO could have had. They then asked for my personal information to refund my credit card. Shortly after this call, I discovered unauthorized attempts to use my credit card at various merchants, and efforts to add my card to Apple Pay, over the prior days. Notably, my credit card number was shared with only one merchant (that being SERVPRO) during the entire year 2024. As a result, it seems highly unlikely that this fraudulent activity came from anywhere other than my SERVPRO payment form. In summary, after hiring SERVPRO, my personal and payment information (including information only SERVPRO could have had) was leaked to scammers and credit card fraudsters. This is unacceptable and should absolutely not have occurred. In response, SERVPRO failed to acknowledge the breach, took no responsibility for what occurred, and offered no restitution to make the situation right. Even the receptionist at SERVPRO was far more understanding and apologetic than the owner - which speaks volumes about how this business operates. Given this experience, I would strongly warn anyone from using SERVPRO of Yonkers North or any commonly-owned locations. Their inability to safeguard customer information or take accountability for security failures makes them an unacceptable risk.

From the owner: At SERVPRO of Yonkers North, we understand there is no time to lose when dealing with a damage…read moresituation in your home or business. With every passing moment that a water, fire, or any other damage situation affects your property there is potential for further complications. Here at SERVPRO, we are ready to take your call 24/7 to ensure that no matter the time or type of damage, we are there to help ASAP. As your local leader for fire and water damage cleanup, restoration services, storm damage remediation, pathogen and biohazard cleaning, graffiti removal, and more, you can be sure that when you are working with us, your home or business is in good hands. At SERVPRO of Yonkers North, we make the damage "Like it never even happened."

I have used Alfredo Calvi & Sons for several projects - brick pointing of my chimney, patio…read moredrainage, and and cement repair. Fulvio is a water-finding genius. He is like a CSI detective, able to find where water originates, which may not be where a problem is visible. He has an architecture background that I am sure contributes to his outstanding abilities. In addition, he's a pleasant person who will do his best to make you happy. He has solved several other issues for me, for free. He is happy to recommend other quality companies if the problem is not something he typically does. I highly recommend Alfredo Calvi and Son, and specifically Fulvio Calvi, and would not hesitate to use him again. A+++++++++++++++

From the owner: Specializing in: - Masonry Contractorsread more

Holy flood, .I called David at Water Restoration of Manhattan, he came out with 7 guys equipped and…read moreready to work as if it were a regular time of day. He definitely heard our cry for help. As we were all groggy, we were greeted and acknowledged professionally by all staff and team members. Water Damage Restoration of Manhattan helped 4 families in a matter of a few hours and on behalf of everyone we would like to say THANK YOU!

Honestly one of the most frustrating problems can be water damage, so I stressed out as usual and…read moredidn't know what to do or where to start. My friend told me to search online and so I did. I found this company which has great ratings and reviews, yet I was still a bit skeptical from previous experiences with different companies. However, I decided to give it a try and I truly think it was the smartest decision I made in a while!!! Not only that they were super professional, but they were also very patient and friendly and knew how to deal with my crazy frustrated attitude which really surprised me. They literally guided me step by step, whats happening and how to deal with everything in the mean time. They sent a very knowledgeable technician in no time and he knew right away what needs to be done. It's crazy to say that not only that everything is fixed it even looks cleaner and better than before. I'm usually a critic but I think for the first time there's nothing bad I can say about the service I was provided. They really made me feel like the whole company from the person who answered to the technician who came to my house was built and personalized to me and my situation. Although, this kind of service and feeling is priceless, and I would gladly pay whatever they would ask for, yet they were still very fairly priced, and I would strongly recommend them to everyone that should need this kind of service, and will call them again if needed with no hesitation!!!

Want to charge $600 to snake a kitchen drain after waiting for the full 4 hour window that they…read moregive you. This is an absurd service. Update: I never heard back from local management (only the national rep who responds here). I called a local plumber, who charged a third of Roto Rooter's "minimum fee for any drain clog" to both unclog my kitchen sink and install a garbage disposal! So happy I told Roto Rooter to leave.

I had a toilet that was leaking. Leon came by to fix it and was totally professional. He showed…read morehis plumbing expertise and got me up and running again. He worked with me on the price which I really appreciated. Leon even helped me out with another plumbing issue that I was working on myself and asked advice about. it was a good experience and I'll use them again.

I have to respect a company that helps others and their communities when they need it the most…read more Thank you for your big heart!

To read what you did for the Chinese restaurant that got ruined by racist graffiti. Thank you so…read moremuch for taking care is that restaurant, cleaning it all up for free! You guys are amazing!!

DO NOT HIRE THIS COMPANY!! Total scam artists and con men. We had a major house fire in our…read morebrownstone and filed a very large insurance claim. All of our possessions were removed, cleaned and major repairs were assessed. Insurance paid him over 100K and we paid him 45K for additional enhancements like HVAC and modernized system. It began smoothly and then after two months Giovanni Villion grew more removed and essentially walked off the job. We lost a year of our life being displaced from this home, out thousands of dollars and he has walked off the job. we need to somehow recover our home now and all his workers he employed seem to be in on the con. We were obviously taken for a ride, worst traumatic experience!

Do not trust this company. Wilson Villon and his son Geo started off great and wound up stealing…read more$8,000 of the insurance money given to them for repairs. I am currently in small claims court with them trying to get the money back.

After a fire in my attached garage caused heavy smoke and soot throughout my home, iFlooded…read moreRestoration responded incredibly fast. Their team was on point, professional, and knew exactly what to do. I was so relieved when they arrived and immediately began mitigating the damage. Project Manager Alex was excellent and service was incredible from start to finish. Highly recommend!

First time home owners, and we had a flood last month. My family and I were devastated to say the…read moreleast. Mr. Alex Calderon made the entire process seamless and took care of us quickly and professional. He dealt with the insurance company from beginning to end. I have already recommended iFlooded Restoration to several of my friends and co-workers. Thank you for everything, and hopefully I won't have any kind of flooding in the near future!