It's unfortunate that I have to leave a disappointing review because of my experience at this shop…read more What's especially disappointing is that I noticed reviews from years ago describing similar experiences, and unfortunately, mine was much the same.
My first visit to Virgo was great. Leo was working that day, and he was friendly, welcoming, and genuinely helpful. I left with a very positive impression of the store. However, my subsequent visits, when the owner was present, were completely different.
The first time, I visited with a friend. He was browsing a rack located in the back of the store near the dressing room when the owner abruptly snapped at him, saying, "These are not for sale yet." Her tone felt aggressive and dismissive. Later, after I had tried on a few items and was browsing the same rack, she spoke to me much differently and told me to let her know if I wanted to try anything from it. After hearing about my friend's interaction, we decided to leave.
My final visit was even more uncomfortable. I had stopped in while out for a walk and wasn't feeling my best physically that day. I was quietly browsing when the owner approached me and, in an aggressive manner, asked if I was okay because my "energy was off." I was caught off guard and paused for a moment before explaining that I wasn't feeling well physically. Instead of leaving it there, she continued questioning me about my energy. The interaction felt intrusive and inappropriate, especially since I was simply trying to browse the store in peace. At that point, I decided to leave. Before doing so, I told her that she was being rude and projecting assumptions onto me simply because I was quiet. She seemed to insinuate that there was something wrong with me based solely on my demeanor, which made for a very uncomfortable customer experience. The entire interaction was strange and unnecessary. Unfortunately, she gives off the impression that everyone must be aware that she's the owner, and that attitude comes across in her interactions with customers.
It's disappointing because the store itself has potential, and my experience with Leo showed how welcoming it can be. However, based on my experiences with the owner, I will not be returning. I sincerely hope the customer service improves.