Terribly run company . I sent in a pair of boots for repair over 3 years ago and haven't heard anything back . I have tried to email, call, text , IG message and they will respond once and then not respond after I state I haven't received my boots back . I don't know how they are still in business with how damn expensive their boots are and it seems no one even works there . read more

Awful company, awful service, awful boots. I purchased the Jett Patent Croc In black. The boots took over a year to get to me, customer service communication was virtually nonexistent. I had to consistently call them once a month to get an update, always getting the same answer that they'll ship the shoes soon. When the boots finally arrived, THEY WERE FAKE. THE LEATHER IS FAKE. Unbelievable. Complete bait and switch as the website clearly lists the boots as all leather. I could not be more disappointed. Waited a whole year for a fake product. I'm embarrassed to wear these out because they cracked so badly after only a few wears. You could get higher quality products from Temu or Shein. Save your money, buy your shoes literally anywhere else. If you purchased shoes form this company, speak to an attorney like I did about your options. read more

Order these boots online - I think this company might be a scam. These are rad looking boots but the service is a joke. I went online and ordered, with a 50% off coupon. I received a strange-looking generic emailed receipt with my order number on it and some of the order details. The receipt tells you that your order may take up to 8 weeks, for your shoes to be made-to-order. Ordered on December 22nd, and emailed them a follow up with my order information on April 1st asking for status on my order. I received no response to my email. Then I noticed on their Facebook page LOTS of people in the comments sections with the exact same problems as me. Additionally they're complaining that there is essentially zero customer service, missing orders for 5+ months, complaining the shoes have zero quality control, poor materials used, and major manufacturing issues. I sent a message via FB to Modern Vice and days later I got a response that only reads "I will check" and then no follow up. Check out their Better Business Bureau reviews. read more

Modern Vice - They seem to curate their reviews online - take a peek at the FB comments or the BBB comments, if you want the full picture. - Shoe Stores Near Me - New York, New York

Update: I finally received the boots I ordered on April 9. A pair of boots that was supposed to arrive in 90 days ended up taking 440 days. I didn't get any shipping updates, and they just showed up at my door in a nondescript USPS box. I'm not changing my rating because I think that's an unreasonable amount of time to wait without receiving communications from them, and it was way too difficult to get someone to return my emails. On the plus side the boots looked exactly like they looked in the photo. I can't really speak for the quality of the craftsmanship yet because I haven't worn them out on account of the pandemic. I will provide an update once I've worn them a few times. read more

Modern Vice - Blue Holiday Bolt boots from Modern Vice - Shoe Stores Near Me - New York, New York

Modern Vice boots are good quality, there is no disputing that. I already have one pair and my mom has several I regularly borrow. When I saw there was a sale, I ordered the Original Bolt in pink suede with the intention of wearing them during my bachelorette party. That was on January 1, 2021; the bachelorette party was April 1. At the time, the website said all orders would be received within 90 days. I assumed it couldn't possibly take that long to get one pair of shoes, and even if it was pushing it, I would at least be able to wear them to my bridal shower on April 25 - 114 days after the order had been placed. I didn't hear from Modern Vice. No updates, no nothing. I emailed them and got one haphazard reply followed by silence. I emailed them an additional three times. No response. When I saw they were giving away a pair of Original Bolt boots on Instagram this week, I sent them a DM and actually heard back. I have attached my recent correspondence with the company consisting of Instagram and text messages. Are they being nice about it? Yes, but I do not want another pair of boots. I want the boots I have already waited 119 days for. I want the boots I paid for. I want the boots I was guaranteed would ship by April 1 at the LATEST. And now they're saying I might have to wait an additional six to 12 weeks? Another 84 days? That's INSANE. I have no confidence these shoes will be done for my honeymoon a month from now. I hope this company proves me wrong. I will continue to update this review. read more

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Our family simply loves Modern Vice. Each of us have one pair from them, and we get compliments on them every time we wear them out. The quality and craftsmanship shows -- we barely needed time to break them in. And, a couple of years on, they have become as comfortable as a pair of boots can get. Their service has been top notch. Jordan and Sylvia helped find the right boots for us, and have gone above and beyond with help whenever we needed them. While they have a selection of pre-made boots available for sale, I highly recommend the chance to get a custom-made pair. It takes time, as they are made by hand, on-site. But they are definitely worth the wait. I cannot recommend these guys enough. read more

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I'm honestly going to just copy paste my initial review from google since it was lengthy lol "I cannot rave enough about Modern Vice! First of all I have to come to their defense because there are some people that don't seem to understand what the made to order concept is. Yes, if you order a pair of Modern Vice shoes it will take a while to receive them but heres why: THEY ARE HAND CRAFTED, MANUFACTURED IN NYC, HIGH END DESIGNER, ARTISAN SHOES! They only produce specialty items ONCE AN ORDER IS PLACED. They are not a mass produced fast-fashion-sweat-shop factory. Their mission is to create beautiful-fun shoe art using long standing methods. They strive to put in all their passion and skills to make their customers happy. The very people who make these wonderful pieces are skilled masters of their craft who only want to use top quality materials. They curate and only work with the finest leathers and fabrics to make a statement shoe that will stand the test of time. So yes, if you order from Modern Vice please be patient. Their shoes are worth the wait and worth the price. So back to my personal review of my experience with Modern Vice. I knew what I was getting into wanting my dream pair of shoes from them. I appreciate the time, care and passion their team put into my pair of David Bowie Bolt boots! These boots were ordered earlier this year and as we all know how 2020 went....well of corse there were going to be delays. But we kept up communication via emails, Modern Vice took the time to walk me every step of the way as they created my boots. They did everything they could to catch up with all their orders since the pandemic forced them to shut down for a long time. Once their design studio was opened they did their best to make sure I got my boots. I moved and they updated my order to deliver them to my new address. Once I received my boots I immediately tried them on and OH MY GOOD they softest leather! They are so beautiful! I sent them an email to thank them for my AMAZING boots and they were so kind and sweet. You can tell that they really pride themselves in the quality of their shoes and the ability to make their customers happy! I will MOST DEFINITELY purchase shoes from Modern Vice again, they have a new loyal customer for life! " **Side note, my line of work has me standing for long periods of time. These shoes are going to be super comfortable during my long standing shifts** read more

Modern Vice - I LOVE my new boots! - Shoe Stores Near Me - New York, New York

**UPDATE** 5/24/2019 You can see the very nice review I wrote below, which was approx 3 months ago. I take it all back. This place is utter BS, and they can go do one. Heed the poor reviews, people are writing them for a reason. I bought 2 pairs of boots, one is from their sister brand which was been perfectly fine and they stretched them for me. I have no qualms about the talent of the shoemakers, and the time and effort they put into this footwear. The custom pair I bought, the zip broke on the left boot (apparently due to a faulty batch). I took them back to the showroom. Then replaced it and sent it by courier to me. I live in NY where the factory is located. This was in the beginning of March. A week later, the zipper on the right boot broke. I emailed and phoned them, and was soundly ignored. I went past the showroom which is not convenient to me at all and complained. I asked for a refund due to the fact I had to keep going back and forth for faulty items. They refused to give me one, then the owner as a gesture of good will said I could have a refund or an extra pair for free. I took the extra pair so I could gift it to a friend who had also admired the boots. That was around the 23rd of March. It has been 2 months. There have been no boots, no emails, no calls. They have ignored me, and frankly I'm sick and tired of their shenanigans. I called my credit card company, filed a claim and got my money back. Do not waste your time, or money here. I sent friends there, who all bought shoes. I wrote reviews when asked to by the owner, and was genuine in my praise, because I liked the concept and the idea of it. But it's not worth your time. At all. You can't give 0 stars, but trust me, they deserve 0 stars. read more

I ordered these shoes in November 2018, and was told there would be a 30-45 business day wait. In mid-February (about 60 business days later), I contacted to ask what was going on. I got the customer service run-around for a few days, and then was offered a pair of free shoes as an apology (this I did receive) and was told my shoes would arrive by the end of the month. The shoes did arrive at the end of February, and they were noticeably asymmetrical--the shaft of one boot was almost an inch shorter than the other, and the studs lining the back weren't lined up properly. I contacted them again and this time received a call from the owner, who told me he would expedite a replacement order for me. This did not happen. My mid-March, I had received neither a status update nor a return label for the faulty shoes. I contacted customer service yet again and received a shipping label, this time with a promise that my shoes would arrive by March 22. I didn't immediately return the shoes as I was wary of their continued false promises, and didn't want to send my shoes off never to hear from the company again. I messaged customer service on March 22 after the shoes (surprise) didn't arrive, but this time received no response. I also attempted to call the owner at the number he called me from before--no response, and voicemail was full (probably from complaining customers). I managed to get a hold of him today, March 25, and he aggressively told me that they wouldn't send me a replacement pair until they received the faulty pair in my possession. At no point was I told that this was the process. He told me they would ship out the shoes this week, but honestly at this point I've given up hope. This experience has been appalling considering the price point of the shoes they sell. Customer service is slow to respond and rude when they do. Winter has now come and gone and I'll have no use for leather boots in Los Angeles spring weather. I would have cancelled my order a long time ago if the shoes weren't so beautiful. Buyer beware. read more

Modern Vice - Left shoe is shorter than the right. - Shoe Stores Near Me - New York, New York

Ok, so before yesterday, I was all set to write an angry review. Having read all of the negative ratings on here didn't help, but needless to say - I am more than happy with my boots from Modern Vice. What I wasn't so happy with was the long wait time, but truth be told - it was my mistake for not realizing (and reading) the shoes would take 4-6 weeks to make (as each pair is handmade). Every time I called MV, the customer support was very patient, kind and courteous. Even through my frustration! They never broke kindness, even though at times I was pretty rude. The quality and craftsmanship of these boots are absolutely gorgeous, and they were well worth the wait. The leather is supple and buttery, the boots fit like a glove, and are so comfortable. If you can be patient, and catch one of the MV flash sales on Instagram, I assure you'll be more than happy. read more

Modern Vice - Shoe Stores Near Me - New York, New York

My wife loved the design of the boots and she's in a wedding coming up so she ordered boots in January (5 months ahead of the wedding). They charged us immediately, but have not responded to her emails, calls, or Instagram messages since. I think this place is scamming us. Either that or they don't have a functioning supply chain and their customer service is terrible. 100% do not give them money! read more

I ordered boots weeks ago, can not reach this company and have not received as much as an email with shipping for my boots that were "quick ship" They had no issue charging my credit card right away but then nothing, I tried calling, texting, emailing repeatedly for weeks. This company is a scam. read more

Just bought a pair of boots here yesterday, and my feet have never been so happy. These are the most comfortable boots ever. I received so many compliments, someone on the subway even pressed me to know where I got them from. If you like quality, and made in New York City, these are for you. read more

Modern Vice - I feel so Ziggy Stardust in these. So comfortable! - Shoe Stores Near Me - New York, New York

I placed an order back in November of 2019 for 3 pairs of boots. I have only received 2. I recently received an email stating it would take 8-12 more weeks for the final pair to ship. That would make it one year later for a pair of boots. The one pair i have received has fallen apart. I sent it back for a repair, but it came back basically in the same condition. I asked them what was the construction, glue slapped on a sole or hand sewn? No response. My bet is it's glue slapped on a heel with some leather. I am very very very disappointed in the construction. And the fact it's been a year and i still don't have my Donna Boot is disgusting. I haven't received any email regarding the "repaired" boot. *sigh* Dont get me wrong, their aesthetic/look is awesome, but that's about it, smoke and mirrors. Not sure i could walk a mile in the boots with out them falling apart. All i wanted to do was shop and support a company that's made in America. I guess I'll have to fly to Italy to find me a solid pair of boots. I've included two pictures. One Is of the damaged boot and one is after the "repair" *sigh* read more

Modern Vice - The "repair" - Shoe Stores Near Me - New York, New York

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Total scam. Boots were ordered in March 2019, the company finally responded in July 2020 stating that they were delayed "due to COVID". Unfortunately, these were ordered a whole year before we'd even heard of COVID-19. A few weeks later, after much pestering via social media, the admitted the boots "got lost". Took them another 2 weeks to issue a refund. The only way I got them to respond was by replying to posts on IG and Twitter telling others to not buy their merchandise because they don't fulfill orders. I mean, just look at the Yelp reviews. read more

I will never wear another shoe brand again. I recently ordered the Nikki boots and I couldn't be happier. They've exceeded my expectation above and beyond. The comfort level is unreal and the craftsmanship incredibly beautiful. I am so so happy with my pick, thank you! read more

What an amazing experience at Modern Vice! My friend brought me to their show room about a week ago. I am still thinking about it. Their show room extends to their work space where the boots and shoes are made. We were given a brief tour of their space and process. I never saw anything like it. EVERY SINGLE PIECE is hand cut, and sewn. Every strap, shape, cut out. Not a single dye cut is used. I was beyond impressed with the quality of craftsmanship put into these boots. I have now been wearing my boots a little over a week and they are very comfortable, fit prefect, and I love how they look. Thank you Modern Vice. read more

Modern Vice - Two pairs of boots made by Modern Vice. - Shoe Stores Near Me - New York, New York

This is a gem right in the garment district. You have to know about it though. They're on the 3rd floor of a very unassuming building. But inside is a treasure chest of the most beautiful designs and styles just like Ali Babba's famous cave! Super sales help and very accommodating. They make the shoes right there. All low key, stress less and fabulous. Just go. read more

Modern Vice - Shoe Stores Near Me - New York, New York

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It has been almost 3 months since we ordered a pair of boots. Still have no idea when we will receive them. We ordered the boots on dec 16th off of the available now option. We have contacted them 8 times looking for answers. They said the boots weren't available and would have to make them. Allow 4-6 weeks. After that time they then told us they will ship soon. Now they are not responding. These boots were on our daughters Xmas list. They have gone dark. Seeing others with similar experiences. I didn't want to post this but maybe they will finally respond and resolve this. We have been super patient, it's their turn to be super responsive. read more

THIS IS AN ABSOLUTE SCAM. THEY TOOK MY MONEY AND SENT NOTHING. Tl;dr: Paid for boots, boots never arrived, emails back n forth...no specific window or tracking number. I asked to be reimbursed and RADIO SILENCE. I'm sure the "company" could blame COVID, but I ordered long before COVID. Do not waste your time. As everyone knows, you can easily buy Yelp reviews, and I'm sure the positive reviews are also a scam. read more

What can I say, I am obsessed with my new Jett Croc boots! Which I was able to customize and make totally my own!! I was fortunate enough to be able to walk Into their showroom in nyc! It was so cool to see all the hard work that goes into every shoe that is made there and I totally understood why it can take time to get that perfect pair of boots. (Pls be patient ppl, they are so worth the wait!) I must say tho, that I received my boots within 2 weeks, which was exactly what Yaro, their super helpful sales associate told me it would take. And to top everything off I was also able to use one of their awesome promos!! I Will definitely go back for more. read more

They say this is typical wear and tear. I wore these boots once! I am afraid to wear them again. I think my feet wilL get wet. Super bummed. read more

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Well, if you enjoy throwing your dollars into a fan and watching the blades chew up the bills, by all means order from this scam-ass company. I ordered super saucy-looking boots back in mid-December and it's now nearing the end of April with nothing but a string of chat-promises and "totally they're coming" and "oh yes we will throw in a bonus pair of boots for the wait!" No boots. Never coming. This place should be out of business - I recommend you help make that happen by not being part of the long line of suckers whose money they took. Check out their BBB rating for more relevant reviews :S read more

Some kind of scam company or really poorly managed. I ordered boots with a 50% off deal off their website back on Jan 15th 2019 and its now May 15th and all I got was a lot of headache. No boots!! I waited over 90 days just to give them the benefit of the doubt (although their website says up to 8 weeks for delivery) I first emailed...then called and left a message...then left a FB msg which they finally responded to after 3 days. They said they will be shipped within 10 days....and of course never showed up. I finally asked for a refund. More emails, calls and msgs..and then finally spoke to someone in person who said they were having trouble issuing a refund because it was an Amazon card (???) and it would take another 5 days. I waited 7 days before contacting my credit card to handle the dispute. Beware!!!! read more

These boots are absolute show stoppers and incredibly well made. As a native Nashvillian I will undoubtedly be the envy of the town in these babies. The team at Modern Vice was communicative about my order and handled everything via text, which I loved. These guys are made to order, so they take longer to receive than your standard shoe. But patience PAYS! I highly recommend. read more

Modern Vice - Shoe Stores Near Me - New York, New York

I bought a pair of Jett boots for my niece (her second MV gift, btw) and here is her review: OMFG these boots are heaven!! The leather is unreal, and they make my feet look small!! Obsessed!!!!!! read more

Definitely a scam. Like others, I ordered my boots in March 2019. It is now July 2019, and they were supposed to be here first in May, but then at the end of June (according to the last time I called). I am going to dispute with my credit card company. read more

They emailed me a coupon that reminded me what was in my cart and explicitly said I could take 30% off what was in my cart. When I went to complete my order, the coupon code didn't work. I assumed this was a glitch so I emailed customer service asking if they could take the 30% off retroactively. The response I got back was in all caps, and very rudely told me the code doesn't apply to the section I bought from. This goes against the wording in the coupon offer that said what was in my cart could be discounted and is extremely misleading! I understand the long lead time but am VERY disappointed in customer service. read more

They have such an amazing selection of quality but edgy boots and shoes! No where else like it where you get a personalized shopping experience and get to see how shoes are actually made. The styles here are so unique you won't really find them anywhere else. read more

Modern Vice - Classic Jett - Shoe Stores Near Me - New York, New York

Ordered a pair of boots in January during their sale. These were quick ship according to the listing and I was planning on wearing them to an event. It has now been close to 5 months and that event is long past. Customer service replied to one of my emails April 26 saying that the order would be shipped soon however it has not arrived yet. They haven't responded to my emails since. I may have to resort to filing a fraud charge with my credit card like others have in order to get a refund. read more

So I finally received my boots. I ordered them in January to wear to my wedding in March. They arrived in late November after having been ghosted by the company for about 6 months. When i was able to finally reach them I was given a pair of gift boots to reprieve the situation. Thankfully so, because I have been wearing the guest pair reguarly, however, the pair that I originally ordered arrived missing details and looking rushed. All in all, I feel as if this was a once great brand that has completely gone under and is now very messy and unfortunately, things just go overlooked and unaccounted for. The gift pair I received really were beautiful though and thankfully not defective like the pair I actually paid for. read more

I regret I didn't listen to all the negative reviews about how long they take to ship the boots and how terrible their customer service is. My story is the same as many of yours. I purchased a pair of boots on September 1st and they said they would ship them 30-45 working days, so I waited. By mid-November they hadn't ship my boots so I wrote them on Facebook and they said: "They (customer service) do not have a specific date as to when they will be ready as they are still in production but that it should be soon." I wrote an email directly to customer service on 11/29 and I'm still waiting for an aswer (12/10). At this point I'm seriously considering trying to get my money back. They shouldn't take more orders than what they can produce. Please, take into account all the bad reviews and if you must order, be prepared to wait for a long time to get your shoes and maybe a bad customer experience. read more

I ordered my boots on December 30th 2020. It's July 1, 2021. I have tried to reach out to them many times to get an answer and have received zero responses. At this point, I believe they've just taken my money and I'll never see the boots. read more

Company has been stealing money from numerous clients including myself who are looking to start a shoe line. The first time was great during Covid. I dont know what has changed but this second time, there has practically bern no communication and just like others, I have been completely ghosted on receiving my prototypes. Read the google reviews. read more

I have been eyeing these chic beautiful pink suede with silver bolt boots for a while now. I finally decided to purchase them, and let me tell you, these are the most beautiful statement boots I've ever owned. They are so beautifully made and great quality. The heel is perfect and great for all day wear. I cannot wait to purchase another pair from this company. They are hand made in NYC, and I'm definitely in support of local businesses. The soles are made of nice rubber that will grip the ground, no slippage like with leather soles.10 out of 10 would recommend!!!! read more

Modern Vice - Modern Vice The Bolt Boot in pink suede - Shoe Stores Near Me - New York, New York

BUYERS BEWARE - The one-star reviews are true. I purchased a $500.00 pair of Jett Crocs with a delivery confirmation of 30-45 business days. Those days have come and gone. I have emailed countless times with no response. I have made daily phone calls which have gone unanswered by a phone with a "full mailbox". Modern Vice had no problem accepting my payment immediately. But short of me flying to New York city and camping outside of the store until I can speak to an employee, I'm under the safe assumption I won't be getting my money back. I'm so sad and disappointed by this experience. I own two other pairs of Modern Vice boots that I purchased from other reliable retailers. I used to brag about the greatest American shoe manufacturer. But they straight up STOLE from me. This is legit theft! read more

I love Modern Vice! Quality Italian fabrics. Great fit and won't kill your bank account. I run around NY all day and DJ at the club all night. They fit my foot perfectly and give me just enough height to make me feel sexy without killing my back. Compliments all day in these ones.... read more

Modern Vice - Shoe Stores Near Me - New York, New York

Love my shoes from Modern Vice! I went in to the showroom to buy them and everyone was super helpful and nice. I proceeded to wear my boots so much that I wore the heels out entirely so they offered to fix them for me! Overall great shoes and great customer service. The shoes can take a little longer than usual to get because they are made to order but that's to be expected when you're buying something that's not mass produced. read more

Such crap!! I ordered 2 pairs of boots supposedly they are hand made to order boots in which you need to give them feet measurements so literally custom made - there is no way to give them your measurements not even at time of order?? So when I received my Jetts they were to small, and I requested the studs to be left off. The boots were totally cheap looking, the studs were on and crooked and the seams were damaged and the leather on each boot was different - high quality Italian leather NO WAY try Mexican tannery hard thick rough leather. Butter leather is NOT what these are. So I returned them and waited and waited - my bank allows me 130 days to claim fraud as the product was not what was purchased. This isnt the same compAny it used to be - they never call you back, hundreds of people never got their order and I think they tell you 3 months b/c most banks wont refund after 90 days TOTAL SCAM - buyer be ware read more

If I could give them zero stars I would. It's been a entire year since I originally ordered shoes from this company. 7 months after I ordered them I had to move due to covid, I tried getting into contact with them about an address change, I sent them multiple emails, called them and left them voicemails, texted the number they have available, finally left a post on one of their Instagram photos and someone finally DMed me. A day later I had someone contact me from the company and tell me they would change my address but it would be 8 more weeks before I would get details about shipping. That was 6 months ago...... I texted that same number today to see if they had any details and I haven't heard anything. I've ordered several garments and handmade items including shoes from companies that are much smaller than Modern Vice, and never have I ever experienced such lack of communication and a long history of not being honest about production times. Handmade or not your customer service suck Update: I tried getting my money back through my bank and 16 days later they re funded modern vice since it was a year since I had ordered my shoes. Went to the Better Business Bureau and low and behold they have a F rating and 1 star out of 5 with 80+ complaints and counting. Update: took a year and 4 months to get my order, the boots are nice, but not worth the wait. Whatever is going on at this company seems really shady read more