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    Modern Vice

    3.0 (225 reviews)
    Closed 10:00 am - 7:00 pm

    Modern Vice Photos

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    They seem to curate their reviews online - take a peek at the FB comments or the BBB comments, if you want the full picture.
    Shannon Z.

    Order these boots online - I think this company might be a scam. These are rad looking boots but the service is a joke. I went online and ordered, with a 50% off coupon. I received a strange-looking generic emailed receipt with my order number on it and some of the order details. The receipt tells you that your order may take up to 8 weeks, for your shoes to be made-to-order. Ordered on December 22nd, and emailed them a follow up with my order information on April 1st asking for status on my order. I received no response to my email. Then I noticed on their Facebook page LOTS of people in the comments sections with the exact same problems as me. Additionally they're complaining that there is essentially zero customer service, missing orders for 5+ months, complaining the shoes have zero quality control, poor materials used, and major manufacturing issues. I sent a message via FB to Modern Vice and days later I got a response that only reads "I will check" and then no follow up. Check out their Better Business Bureau reviews.

    Blue Holiday Bolt boots from Modern Vice
    Meredith M.

    Update: I finally received the boots I ordered on April 9. A pair of boots that was supposed to arrive in 90 days ended up taking 440 days. I didn't get any shipping updates, and they just showed up at my door in a nondescript USPS box. I'm not changing my rating because I think that's an unreasonable amount of time to wait without receiving communications from them, and it was way too difficult to get someone to return my emails. On the plus side the boots looked exactly like they looked in the photo. I can't really speak for the quality of the craftsmanship yet because I haven't worn them out on account of the pandemic. I will provide an update once I've worn them a few times.

    Instagram direct messages with Modern Vice.
    Skylar B.

    Modern Vice boots are good quality, there is no disputing that. I already have one pair and my mom has several I regularly borrow. When I saw there was a sale, I ordered the Original Bolt in pink suede with the intention of wearing them during my bachelorette party. That was on January 1, 2021; the bachelorette party was April 1. At the time, the website said all orders would be received within 90 days. I assumed it couldn't possibly take that long to get one pair of shoes, and even if it was pushing it, I would at least be able to wear them to my bridal shower on April 25 - 114 days after the order had been placed. I didn't hear from Modern Vice. No updates, no nothing. I emailed them and got one haphazard reply followed by silence. I emailed them an additional three times. No response. When I saw they were giving away a pair of Original Bolt boots on Instagram this week, I sent them a DM and actually heard back. I have attached my recent correspondence with the company consisting of Instagram and text messages. Are they being nice about it? Yes, but I do not want another pair of boots. I want the boots I have already waited 119 days for. I want the boots I paid for. I want the boots I was guaranteed would ship by April 1 at the LATEST. And now they're saying I might have to wait an additional six to 12 weeks? Another 84 days? That's INSANE. I have no confidence these shoes will be done for my honeymoon a month from now. I hope this company proves me wrong. I will continue to update this review.

    Modern Vice - Santa Monica (Black)

    Our family simply loves Modern Vice. Each of us have one pair from them, and we get compliments on them every time we wear them out. The quality and craftsmanship shows -- we barely needed time to break them in. And, a couple of years on, they have become as comfortable as a pair of boots can get. Their service has been top notch. Jordan and Sylvia helped find the right boots for us, and have gone above and beyond with help whenever we needed them. While they have a selection of pre-made boots available for sale, I highly recommend the chance to get a custom-made pair. It takes time, as they are made by hand, on-site. But they are definitely worth the wait. I cannot recommend these guys enough.

    Left shoe is shorter than the right.
    Taline R.

    I ordered these shoes in November 2018, and was told there would be a 30-45 business day wait. In mid-February (about 60 business days later), I contacted to ask what was going on. I got the customer service run-around for a few days, and then was offered a pair of free shoes as an apology (this I did receive) and was told my shoes would arrive by the end of the month. The shoes did arrive at the end of February, and they were noticeably asymmetrical--the shaft of one boot was almost an inch shorter than the other, and the studs lining the back weren't lined up properly. I contacted them again and this time received a call from the owner, who told me he would expedite a replacement order for me. This did not happen. My mid-March, I had received neither a status update nor a return label for the faulty shoes. I contacted customer service yet again and received a shipping label, this time with a promise that my shoes would arrive by March 22. I didn't immediately return the shoes as I was wary of their continued false promises, and didn't want to send my shoes off never to hear from the company again. I messaged customer service on March 22 after the shoes (surprise) didn't arrive, but this time received no response. I also attempted to call the owner at the number he called me from before--no response, and voicemail was full (probably from complaining customers). I managed to get a hold of him today, March 25, and he aggressively told me that they wouldn't send me a replacement pair until they received the faulty pair in my possession. At no point was I told that this was the process. He told me they would ship out the shoes this week, but honestly at this point I've given up hope. This experience has been appalling considering the price point of the shoes they sell. Customer service is slow to respond and rude when they do. Winter has now come and gone and I'll have no use for leather boots in Los Angeles spring weather. I would have cancelled my order a long time ago if the shoes weren't so beautiful. Buyer beware.

    Jennifer S.

    Ok, so before yesterday, I was all set to write an angry review. Having read all of the negative ratings on here didn't help, but needless to say - I am more than happy with my boots from Modern Vice. What I wasn't so happy with was the long wait time, but truth be told - it was my mistake for not realizing (and reading) the shoes would take 4-6 weeks to make (as each pair is handmade). Every time I called MV, the customer support was very patient, kind and courteous. Even through my frustration! They never broke kindness, even though at times I was pretty rude. The quality and craftsmanship of these boots are absolutely gorgeous, and they were well worth the wait. The leather is supple and buttery, the boots fit like a glove, and are so comfortable. If you can be patient, and catch one of the MV flash sales on Instagram, I assure you'll be more than happy.

    I feel so Ziggy Stardust in these.  So comfortable!
    Heidi B.

    Just bought a pair of boots here yesterday, and my feet have never been so happy. These are the most comfortable boots ever. I received so many compliments, someone on the subway even pressed me to know where I got them from. If you like quality, and made in New York City, these are for you.

    The "repair"
    R A P.

    I placed an order back in November of 2019 for 3 pairs of boots. I have only received 2. I recently received an email stating it would take 8-12 more weeks for the final pair to ship. That would make it one year later for a pair of boots. The one pair i have received has fallen apart. I sent it back for a repair, but it came back basically in the same condition. I asked them what was the construction, glue slapped on a sole or hand sewn? No response. My bet is it's glue slapped on a heel with some leather. I am very very very disappointed in the construction. And the fact it's been a year and i still don't have my Donna Boot is disgusting. I haven't received any email regarding the "repaired" boot. *sigh* Dont get me wrong, their aesthetic/look is awesome, but that's about it, smoke and mirrors. Not sure i could walk a mile in the boots with out them falling apart. All i wanted to do was shop and support a company that's made in America. I guess I'll have to fly to Italy to find me a solid pair of boots. I've included two pictures. One Is of the damaged boot and one is after the "repair" *sigh*

    Two pairs of boots made by Modern Vice.
    Shane L.

    What an amazing experience at Modern Vice! My friend brought me to their show room about a week ago. I am still thinking about it. Their show room extends to their work space where the boots and shoes are made. We were given a brief tour of their space and process. I never saw anything like it. EVERY SINGLE PIECE is hand cut, and sewn. Every strap, shape, cut out. Not a single dye cut is used. I was beyond impressed with the quality of craftsmanship put into these boots. I have now been wearing my boots a little over a week and they are very comfortable, fit prefect, and I love how they look. Thank you Modern Vice.

    Pier P.

    This is a gem right in the garment district. You have to know about it though. They're on the 3rd floor of a very unassuming building. But inside is a treasure chest of the most beautiful designs and styles just like Ali Babba's famous cave! Super sales help and very accommodating. They make the shoes right there. All low key, stress less and fabulous. Just go.

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