I am going to give this store a Generous 3 Stars. I have walked into this store on 2 separate…read moreoccasions; Neither time did anyone acknowledge that I had walked in or speak to me. Keep in mind there were no other customers in the store either time. Also I do not understand why we are in the last week of February and they still have a fully decorated Christmas tree up!? This is either extremely poor taste or ignorance. I am not sure which one. Take the Christmas Tree Down already!

Excellent service friendly I bought a silver chain excellent price I highly recommend this placeread more

CJ gave me prompt and professional service. Will definitely go back for all my watch needs!read more

Great customer service and the only one capable of completing the service necessary. Best…read moreprofessional in the business at the mall.

The only NYC quality jewelry store in Tampa Bay! Puts all the others to shame. Very helpful staff…read moreand many designers lines.

I came to Ackermans a couple years ago to have a necklace fixed. It was fixed quickly, but the…read moreservice was awful. I planned to NEVER return. However, last week a friend of mine asked me to pick up a watch for her and I agreed. Again, the service was awful. When I walked in, I was not greeted by anyone. There were no other customers in the store. Everyone looked at me like they had never seen a black person before. There was one gentleman in particular, heavy set white male with a ponytail who kept looking at me with "disgust". Although we made eye contact several times, he didnt acknowledge me either. I will NEVER return to this store and will discourage others from giving them their business.

I was able to walk in and get exactly what I needed: my new watch sized!! Nick helped right away…read moreand got it done for me in under 20 minutes! Would go definitely go back for his help again!

I made an appointment online to view a very common watch. That watch was unavailable and staff…read moreseemed unbothered by it. They said they're a "luxe watch store" and seemed dismissive of the model I wanted. After telling me they had "600" versions of the one I wanted, they couldn't show me one without upselling me first. After they tried to upsell me and I said I needed more time to think the store employee said "You came in here to buy a watch now you have to check with your wife!?" . Very rude and unhelpful. Would not recommend if you're a casual watch fan on a very reasonable budget.

Great customer service. The jewelry I bought from there was much lower priced from the 4 to 5 other…read moreplaces that I went to check out. They even let me design a new wedding ring for my wife using the original ring and other diamonds sold to me from there. I bought a Rolex Watch for almost $1,200 less than the other shops. They also took time to inform me how to identify a fake one from the real ones. The staff were extremely friendly and helpful. I will never spend my hard earned money for jewelry to any other store but Arnolds.

In response to Kimberly. I am very familiar with how pennyweight pricing works, as I've been buying…read moreand selling jewelry for quite some time. I will be in touch with Loni. Thank you. I've been doing business with Arnold's for over six years and have always had positive experiences, until now. I brought in a 14k gold brooch to sell, but Ray didn't even bother to look at it. Instead, he went off on a tangent about losing money on resin-filled pieces that turned out to be fake, which had nothing to do with the item I brought in. He didn't even take the time to actually look at or test the piece. It felt like he didn't want my business at all. I was honestly so baffled I left. When I got home, I tested the brooch again. It definitely was 14k gold. I called the store and spoke with Ray. He told me to cut it in half and if it's hollow bring it back and he'll buy it. If he inspected it from the beginning, he would've known that. The brooch was light and there were two tiny air holes on the back. I've been buying and selling gold for quite some time and know what I'm doing. I returned less than an hour later with the brooch and a 10K stick pin I had shown him at the initial visit. The brooch weighed 5 grams on my scale, but when I asked about the pricing, he said they go by pennyweight. After doing the math at home, it appears I was shorted. I always check the live gold price on their website beforehand, and I feel what I was paid didn't reflect their rate. To make matters worse, the 10K stick pin he had just valued at $58 the initial visit was only paid out at $32. I didn't catch this until I reviewed the receipt afterward. With the amethyst stone removed I know it had to weigh at least 1gram. Should have paid out at about $50 not $32! Over the years, I've recommended Arnold's to many people and even left two 5-star reviews on Yelp and Google. I've always worked with Zack or his sister and never had any issues, which is why this experience with Ben was so disappointing. If I choose to sell here again, I will definitely bring my scale to double check weights and pricing. Especially when dealing with Ray. I'd like to add that we don't just scrap at Arnold's. My youngest has bought Pokémon cards here as well. I have to say, they have an amazing selection. Especially when it comes to the Japanese booster boxes.

Absolutely the best jewelry store in Brandon. I've received excellent customer service EVERY time…read moreI pop in, even if it's for a simple watch repair. Consistently friendly, knowledgeable, and helpful employees.

They have an excellent selection of beautiful watches including women's Omega and Tag Hauer. Laney…read morewas wonderful! She was courteous, professional and down to earth as well. She was not pushy and informative on the products they carried. I would definitely recommend checking this store out!

Thank you guys. Bracelet 14k 9mm 8"…read moreGreat quality, well done job Of course I will recommend this jewelery to everyone that need a beautiful bracelet chain or ring.

It has been a full year since I bought my chain from this company, and it has held up and is real…read more When you buy from a company online and when it comes to anything expensive, you get frightened over fraud, but not with this company. I decided to order a 7mm, and it was shipped fast after it was finally handmade. It was so much heavier than expected because I was used to my old chain. I will say I'm still happy to this day, and I would definitely repeat if I ever needed anything else.

The prime reason I came into the store was to take advantage of their amazing buy 2 get 4 free…read moresale.. I had scoped out a couple of Invicta watches before coming into this store and though they didn't quite have the ones I had intended on getting, the options they did have didn't make me miss those other ones. On top of it the service and attentiveness of Sam our sales guy was great. He was patient and made shopping for watches fun and didn't mind when I couldn't decide, he even helped me weigh pros and cons. Though I was visiting from out of town I would definitely come back and shop with them again! Thanks Sam!!

Horrible customer service and the workers do not want to help and are really rude. At the time of…read morepurchase I was told I had warranty 3 days later it broke and I returned to the store for assistance and was told I don't have warranty

My wedding ring needed sizing and repair so I went where we had the ring custom made at the Gold &…read moreDiamond Source on Ulmerton in Clearwater. The salespeople were amazingly kind and knowledgeable including Oksana and Vukasin. But the real star of the show was a great jewelry maker behind the scenes by the name of Kyle. He designed a custom repair that had to be tweaked a couple times. Kyle worked with us until he got it perfect. He is a gifted jeweler. Thank you, Doris Rybicki

My wife and I were in recently to have her ring and tennis bracelet cleaned, and inspected…read more Kathleen Law as usual, was so accommodating. Kathleen has been our jeweler from day one at Gold and Diamond Source. Katheleen always greets with a smile and her customer service and knowledge in jewelry is unmatched! Thank you so much Kathleen, for the quality service you always provide us.