I usually do not like writing bad reviews, especially for small businesses. However, my recent experience with Spath is more a buyer beware as their Google reviews are good which was the reason I trusted them in the first place.
Have used them for resizing twice. First time went smooth enough, re-size of a plain 10k men's gold band as an extra wedding band for my husband. No issues. I decided to trust them however with a resize for a beloved vintage piece I had purchased in 2018 (from somewhere else). It is one of the simplest rings I have - what could go wrong? The resize seemed expensive, (just over $50.00) but I wanted to make sure it was DONE RIGHT.
Cliff notes to save anyone my own ordeal. When I picked it up my re-sized ring I didn't fully inspect and they messed it up. Please learn from my mistake and fully inspect it right then and there, and if its not done right save yourself a headache, wasted time and money. Ask for a refund and go elsewhere. And if its a piece you REALLY LOVE, especially if there are any set stones, go somewhere else.
Longer version for those who like details:
When I went to pick up the ring from the original re-size, I noticed when I was half-way home that the center stone (a moonstone) was loose. Not just a little loose. Visibly easily shifted in every single direction loose. I called them, they said bring it back in, would fix for free. I brought it back in. Went to pick it up a second time. IT WAS STILL LOOSE. I have no idea what type of quality control they have but it is clearly lacking.
I told the woman at the counter I really just wanted my ring and to leave, at that point I didn't want them touching it again. She wouldn't give it back to me. Literally wouldn't give it back to me.
I asked if she could please just give me back my ring, she insisted that the manager had to take a look at it. He walks over, takes the ring straight back. At that point, I'm left standing there, flabbergasted. Neither sales associate said a single word, as I waited for my ring that I had asked for several times for.
The manager comes back, and tells me that basically its the rings fault and they put stone adhesive on it as he's finally giving it back to me. Right then and there they basically glued it, not letting it cure, not letting it sit for 24 hours, not cleaning it up, etc. The manager said sometimes this can happen during re-sizing. I said well, it was perfectly tight, never loose before THEY re-sized it. Not only that, but it appears they may have gotten some adhesive (or something) clearly visible on the moonstone itself. So for $50, they basically destroyed my $700 irreplaceable one of kind beautiful moonstone ring that I likely will never be able to fully trust wearing again, nor appreciate again as the stone itself looks damaged, and I'm scared to try to clean it in case the "adhesive" shifts anywhere else. .
No refund offer for re-sizing and while I REALLY should have demanded one, at that point I just wanted to leave. I had already wasted too much of my time and energy.
The only offer the manager gave was to take the stone out, clean it, and put it back in the setting. A setting that they were clearly incapable of professionally resizing - how would I ever trust them basically de-construct the ring and fully re-set it????? I likely would have come back to broken prongs that I'm sure would have also been the ring's fault. Needless to say I left, and shall never return.
Also a side note - they store all of their customer's pieces in plastic bags piled up in a bin. This bugged me when I dropped my piece off but I figured well they're jewelers, they should know what's acceptable to store priceless heirlooms. After this experience, I wouldn't trust that mind-set either, and if you do end up taking your piece here, insist they store it in something more appropriate especially if its something delicate. read more