I have a coworker that recommended modern nails to me, and I had never been before, so I thought why not!? Firstly, I booked an appointment over the phone because she said it does get busy.. I was there with my roommate getting a Mani/pedi for her birthday! When I had booked the appointment over the phone because I myself was getting a shellac manicure and my girlfriend was getting a shellac pedicure, she said she would just charge us for a combo (which was $65 for both) so we booked our appointment for 12:30pm. We got there a couple minutes early so we sat and waited. The lady came over and asked if we had an appointment and we said yes, so she showed my roommate to the pedicure area and me to the manicure tables. I waited almost 25 minutes for someone to come over and help me, even after I had an appointment booked to avoid waiting... By the time someone came over and helped me, my girlfriend was almost done her pedicure. I just shrugged it off, it gets busy - it happens. So then someone finally came over and helped me, I have never had a worse manicure in my entire life, and I myself am an esthetician. Shellac manicures usually are supposed to take about 45 minutes to an hour depending. She was extremely rough, and because there were a few people waiting she was rushed, she cut my cuticle when she was cleaning them, she clipped my nails down to the bed even after i asked her not to clip them short, the hand massage was rushed and rough. The application of the shellac was bubbly and messy.. (when I got home i was peeling shellac off of and around on the skin of my nails) she then proceeded to finish the ENTIRE manicure in 12 minutes. It's been TWO DAYS, and my shellac is already peeling off and lifting.. Everything about it was awful. The lady didn't even speak English, she would hit my hand every time she wanted me to switch or move them. So, just being ready to leave at this point, I go up to pay for myself and my girlfriend (I treated her for her birthday, so I was paying good money) After speaking with her in the morning about the pricing, her saying she would charge us for a combo) we get to front and she tries to charge us both full price. So long story short after arguing with me for 10 minutes about how I was wrong and that she didn't say that on the phone (after my roommate was beside me and heard her say it on the phone) she finally says i'll do it this time, but next time it's full price. I've never dealt with such rude and unprofessional people before. When i'm paying as much money as I am to have an enjoyable spa day with my girlfriend for her birthday (who's pedicure experience was just as bad) we want to relax and enjoy ourselves. I will never go back to Modern nails, and I will tell everyone I know not to go either. read more