After being in the hospital for almost a month, my spouse told me she had been bed shopping, since…read moreI was told I could no longer floor sleep Japanese style as I done for years. She said wait time would be two weeks, and I needed to sleep somewhere (the couch was the temporary answer), so the same day I left the hospital, we went to Romaine's even before getting home. Wyatt immediately welcomed my spouse back, and was very understanding of my walk and weakness. He took us to his recommendations and I tried them out. An adjustable bed, as I did like raising my head and feet. I picked a Tempur-Pedic, expensive, but likely to be our bed for quite some time, and perfect as I did long term home recovery. Wyatt kept us in the loop and managed to get the bed to us almost immediately once the order arrived rather than wait for an assigned delivery date. It's been great and I haven't missed floor sleeping at all!

My life this year has been drastically changed by some major medical issue my spouse endured. Until…read morehis double by-pass graft surgery followed by a stroke we were floor sleepers. We slept on shikibutons. They were ordered from Japan via Amazon. Sleeping this way was incredibly comfortable and restful. However, with a restriction of no lifting more than five pounds - yes 5# - after his heart surgery sleeping on the floor was not an option. He weighs more than five pounds and so he could not lift himself up once he got down. After his stroke we knew he would need a bedside to sit upon as he got his bearings to get up. We had tried many mattresses in the past and none of them were hard enough to give the support we both wanted. We like hard beds. Occasionally on vacation we would luck out and get a hard bed - we considered ourselves lucky. I have a friend who sleeps on a Tempur-pedic adjustable bed so I had a direction which is why I choose Romaine's. I was greeted by Wyatt Parks and he was wonderful! Wyatt was low pressure, knowledgeable, and helpful. I had a lot of questions and he had answers. So I tried lots of beds at Romaine's, wrote lots of notes, and left to do some thinking. The decision would be up to my husband as his sleeping needs are greater than mine especially as he's healing. He had yet to be released from the hospital. After my husband had just been released from Acute Inpatient Rehabilitation Unit at EIRMC. Romaine's was on the way home and we needed a bed. It would take two weeks for us to get one so he said we might as well go look. Although he was weak and needed his cane he was a trooper. I had narrowed down the choices to what I liked and thought he would like as well and he tried three beds. One was just right. So that is what brought us to Romaine's and the salesman Wyatt Parks kept us informed so we bought that very same day my husband tried these beds. Yes, they are pricey, but it's the best sleep we've had since our floor sleeping. The Tempur-pedic actually rivals our experience with floor sleeping. Due to his need to heal he's slept more than the usual eight hours and being able to adjust the bed to fit his body and needs has been wonderful for him. I would highly recommend Romaine's and if you go please ask for Wyatt Parks.

I was looking for a new queen bed, tired of sleeping on my twin with all my animals and health…read moreissues. Was very tired when I went to the store from a long night at a sleep study. Sophie worked with me and my budget, she was a sweetheart to talk with and have few laughs. In the end i got a great bed and my body is loving the firmness. Having Fibromyalgia and arthritis in my hips im getting real good sleep. Feels like the bed is wrapping me up at night to tuck me in, thank you Sophie for your help and good laughs. I will be sending anyone i know needs a new bed. ********(my personal rating)

I think we worked with Michael. He really took the time to let us try out the beds. Even with our…read morebudget, he tried to find a bed most suitable to our needs. One of the biggest wins, was that he let us know what to look for in a mattress. Like what sleep position we sleep in, and how even a pillow can make a difference with comfort. If you're looking for an investment and the best customer service, this is the place. He followed up on us with the options and more details on the mattress we are looking into. He's definitely not pushy and very accommodating.

BAIT AND SWITCH Beware! Ask about an internet deal for a…read moregiven mattress that appeared the night before and the manager denies that it was there and gets a little shouty. But, ah yes, he'll offer you a SPECIAL MANAGER'S DEAL. So you pick out a style of mattress, assume all's well and everyone's happy. Drop $2000 plus on a supposed good deal. Then Surprise! when the thing is delivered it's as rock-hard as a park bench and is not the mattress agreed upon. It's way lower quality than the agreed-upon unit and even worse, it's "refurbished". Yeah, that means USED. Forget this place--go anywhere else.

Being careful and wearing masks is one thing. The level "Greg" takes it to.., well it cost them…read moremultiple sales tonight. We came in and started looking at beds. My glasses were fogged Over from being outside. I went to adjust glasses andGreg informed me I had to correctly wear my mask. I explained why and he said there's children in here! They were on other side of store. I was standing more than 6 feet from everyone but husband. He was so rude we left. We went across the road and minutes later all the customers that were at Mattress Firm also came over. We all made purchases! The team at Denver Mattress (all amazing!) laughed saying that Sales Guy at Mattress Firm has been the best advertising for them for months. Way to go!!

We worked with Denton to find the perfect mattress. My husband and I have different preferences…read morewhen it comes to a bed and Denton did a great job at helping us find a mattress that we both love. The mattress was a cooling mattress, which was a big plus for us! Once we ordered the mattress, it was delivered in a timely manner and Denton helped deliver the mattress as well. I would definitely purchase a mattress from here again. Definitely recommend working with Denton.

From the owner: Locally owned and operated, Idaho Mattress Outlet sells name brand mattresses at 50-75% below…read moreretail prices. Our Idaho Falls store offers a unique shopping experience for all your mattress needs. We have a bed for every budget! We offer delivery, and the best customer service and sales staff you will find anywhere. Experience the difference at Idaho Mattress Outlet! As soon as you walk in, you'll be greeted by our friendly staff members. Our highly trained and knowledgeable reps will help you find the perfect mattress for your budget and needs. Idaho Mattress Outlet all started with one idea -- to help people save money and still get a quality name brand mattress. So if you are like us and don't need all the frills of the retail locations and want good quality and service for a great price, come see us at Idaho Mattress Outlet.

I made this account entirely because my experience with the employees was so odd and uncomfortable…read more While this may be a very small issue, I won't ever set foot into this store again. My wife and I spent a few minutes looking at beds and her hair scrunchy fell off her wrist at some point during this. After we had been walking through the rest of the row for a solid 30 minutes, we returned to the car and noticed it was missing. When I walked back into the Denver Mattress to look for the hair tie, someone had tore it apart and discarded it on the lower shelf of a bedside table. We were the only customers in the entire row for a majority of the time and there were no children present. I don't have actual proof that it was employees who did this, but it is highly likely given the circumstances. The loss was small and didn't have any sentimental value, but the actions taken were rude and unusual. They knew we were still in the store and instead of returning it or even throwing it away, they chose to rip it apart.

I just bought a new Queen hybrid mattress. I've bought two mattresses from them before, and been…read morevery satisfied with the quality of their products. The mattress I'm replacing is 15 years old. First, I wanted to do a shout-out to Ephraim. He went out of his way to be helpful, particularly when explaining the financing. He figured out a way for me to get three years of financing rather than two. He made a bigger sale, and I got more time to pay it off at a lesser per-month rate. I'd also like to mention their delivery crew. My delivery window was between 11-1, and they got here about noon. Both men were careful and courteous. I highly recommend doing business with Denver Mattress. They were a great company twenty years ago, and they're still a great company.

My husband and I recently purchased a King bed from Ashley, and we are officially lifelong fans of…read morethe brand! The quality is unmatched, and after sleeping on it, we can confidently say we will never buy a bed from anywhere else--Ashley has our loyalty. From start to finish, the entire experience was seamless, at the Idaho Falls location thanks to the incredible team. Devin, our salesman, was exceptionally patient and knowledgeable. He took the time to walk us through every detail, answering all our questions and ensuring we felt confident in our purchase. His professionalism and genuine care made a lasting impression. The warehouse team--Talon and Treyson--were equally impressive. They handled our new bed with so much care and precision while helping us load it up. It's clear they take pride in their work and prioritize customer satisfaction and product safety. And I can't say enough about Miranda in the back office. She isn't even part of the sales floor, yet she treated us with such warmth and hospitality. Her welcoming energy made us feel right at home and showed how much the team values every guest, no matter where they are in the store. This kind of customer service is rare and speaks volumes about the culture at this Ashley location. If you're considering shopping here--do it. You'll be taken care of from the moment you walk in to the moment you drive away. 1000/10 experience that absolutely deserves recognition!

Last year we bought a second home in Alpine Wyoming and bought quite a few pieces of furniture from…read morethe Ashley Idaho Falls store. The manager Devin Fuller helped me with my purchases which included a leather couch, two nightstands, a dresser, a king and queen mattress, an accent chair, and a few pieces of decor. The furniture delivery guys were awesome. They placed the furniture in our home exactly where we wanted and were careful not to damage our walls or door frame. And I was very happy with all the furniture I received. I know Ashley has lower-end furniture but if you want quality stuff, I recommend just reading the reviews online and asking for Devin's feedback. He will let you know what will last and what won't and is awesome to work with. In our primary home, we have a lot of Restoration Hardware and Pottery Barn, the Ashley furniture is almost the same quality.

Make sure you open and sleep on your mattress right away. I opened mine slightly over the 100…read moredays(because I didnt have a place for my old mattress yet) and slept on it for a week, only to realize my new $3,300 purple premium hybrid firm version of the "softest version" is way too hard on my hips and back. I'm 53 with orthopedic problems so really needed to exchange it with the softest version. I was told to try it for 30 days, so did, and they won't exchange it for less than $1,700. I'm so sad and my body hurts.

Terrible and unprofessional. We ordered a kitchen set at around 4000 dollars in January. We were…read moretold it was a 4-6 week backorder. We could deal with that. It is now past mid-June and nothing. In fact, these people haven't reached out to me ONE time with a status update. And the 4 times I've called, I've heard the exact same thing. "It should be there the 1st week of April.....oh" (this was in may). A half-hearted apology followed with a promise to reach out and get an updated delivery time....none of which happened. It's obvious these people couldn't care less if you get your furniture after the initial sale. I've never experienced a business so bad. Will never be coming back. Buyer beware. Steer clear of this place!