After being in the hospital for almost a month, my spouse told me she had been bed shopping, since…read moreI was told I could no longer floor sleep Japanese style as I done for years. She said wait time would be two weeks, and I needed to sleep somewhere (the couch was the temporary answer), so the same day I left the hospital, we went to Romaine's even before getting home. Wyatt immediately welcomed my spouse back, and was very understanding of my walk and weakness. He took us to his recommendations and I tried them out. An adjustable bed, as I did like raising my head and feet. I picked a Tempur-Pedic, expensive, but likely to be our bed for quite some time, and perfect as I did long term home recovery. Wyatt kept us in the loop and managed to get the bed to us almost immediately once the order arrived rather than wait for an assigned delivery date. It's been great and I haven't missed floor sleeping at all!

My life this year has been drastically changed by some major medical issue my spouse endured. Until…read morehis double by-pass graft surgery followed by a stroke we were floor sleepers. We slept on shikibutons. They were ordered from Japan via Amazon. Sleeping this way was incredibly comfortable and restful. However, with a restriction of no lifting more than five pounds - yes 5# - after his heart surgery sleeping on the floor was not an option. He weighs more than five pounds and so he could not lift himself up once he got down. After his stroke we knew he would need a bedside to sit upon as he got his bearings to get up. We had tried many mattresses in the past and none of them were hard enough to give the support we both wanted. We like hard beds. Occasionally on vacation we would luck out and get a hard bed - we considered ourselves lucky. I have a friend who sleeps on a Tempur-pedic adjustable bed so I had a direction which is why I choose Romaine's. I was greeted by Wyatt Parks and he was wonderful! Wyatt was low pressure, knowledgeable, and helpful. I had a lot of questions and he had answers. So I tried lots of beds at Romaine's, wrote lots of notes, and left to do some thinking. The decision would be up to my husband as his sleeping needs are greater than mine especially as he's healing. He had yet to be released from the hospital. After my husband had just been released from Acute Inpatient Rehabilitation Unit at EIRMC. Romaine's was on the way home and we needed a bed. It would take two weeks for us to get one so he said we might as well go look. Although he was weak and needed his cane he was a trooper. I had narrowed down the choices to what I liked and thought he would like as well and he tried three beds. One was just right. So that is what brought us to Romaine's and the salesman Wyatt Parks kept us informed so we bought that very same day my husband tried these beds. Yes, they are pricey, but it's the best sleep we've had since our floor sleeping. The Tempur-pedic actually rivals our experience with floor sleeping. Due to his need to heal he's slept more than the usual eight hours and being able to adjust the bed to fit his body and needs has been wonderful for him. I would highly recommend Romaine's and if you go please ask for Wyatt Parks.

I was looking for a new queen bed, tired of sleeping on my twin with all my animals and health…read moreissues. Was very tired when I went to the store from a long night at a sleep study. Sophie worked with me and my budget, she was a sweetheart to talk with and have few laughs. In the end i got a great bed and my body is loving the firmness. Having Fibromyalgia and arthritis in my hips im getting real good sleep. Feels like the bed is wrapping me up at night to tuck me in, thank you Sophie for your help and good laughs. I will be sending anyone i know needs a new bed. ********(my personal rating)

I think we worked with Michael. He really took the time to let us try out the beds. Even with our…read morebudget, he tried to find a bed most suitable to our needs. One of the biggest wins, was that he let us know what to look for in a mattress. Like what sleep position we sleep in, and how even a pillow can make a difference with comfort. If you're looking for an investment and the best customer service, this is the place. He followed up on us with the options and more details on the mattress we are looking into. He's definitely not pushy and very accommodating.

We went to several stores here in Rexburg, Idaho Falls and in the greater Salt Lake Area of Utah…read more(IKEA). The best deal for a sectional couch was found at O'dell's. Roger was very helpful and gave us a great deal. When the sectional was delivered the crew carefully set it up. After they left I noticed one of the back pieces was not stable. I took it back to Roger and he gave me a new piece off the floor model because he would have to send it back to the manufacturer for repair and would take weeks to get it back. This is a great furniture store that I was not expecting to find in tiny Rexb

We were so excited to get some furniture for our new apartment we were recommended to Odell's. We…read morepicked out a mattress and frame and they offered us a discount that we were really excited about. The sales representative brad was nice and informative, and the team they sent out to set everything up was great. After inspecting the mattress we realized it was dirty with 5 stains. We called in and the manager explained to us that we bought a "close out" mattress as is. I wasn't happy because it was not explained to us that the mattress was essentially used, instead it was simply called a "close out mattress" I contacted the manager and he was reluctant but agreed upon paying for it to be cleaned. Thus the 4 stars. "Close out" buyer beware it means the floor model.

Should I complain about the horrible, horrible service or be thankful? If the sales person had not…read morebeen so rude in ignoring us we would not have walked out and found the mattress we did at another store. We walked in and were the only ones in the store. Asked if we could be helped. Obviously we were there looking for a mattress as we told the sales person. Need one for the new RV we just purchased. About a minute later another couple walked in, "Can I help you?" Same as we stated, "we're looking for a new mattress." The sales person being the only person there should have said, "I will be right with you.", and continued to help us but instead we were ignored while she played 20 questions with the latter customer. I told my wife, "guess our money is no good here.", and we walked out being ignored. On the way back home we noticed another mattress store that we were unaware of. Stopped and same senario, only ones in the store with sales rep. He was extremly helpful and inquisitive to our sleeping habits. Showed us several mattress. Another customer showed up. Sales rep told them he would be right with them. He gave us options on different mattresses and food for thought so we told him to please help them while we look at the ones you showed us. Purchased a great mattress that we are very happy with, so maybe thank you is in order to Idaho Mattress Outlet for the bad service. I would have gotten better customer service at Costco.

Emily was a rockstar helping me get what I needed! I'm in a wheelchair and that little lady loaded…read moremy mattress in my truck by herself! To her boss she needs someone to do that instead of her! But with that said, Emily deserves a big pay raise in my opinion ! Thank you!

We went inside because we liked the deal he had marketed on 3 different signs outside of his…read moreestablishment which said "$399 for a queen mattress." when we inquired about it, the man said "that deal doesn't exist anymore" and continued to be rude to us saying how we can't afford certain mattresses? Like dude we just met you how do you know what our budget is?

I purchased 2 matresses and a base. One matress was supposed to be delivered prior to the start of…read morea family reunion. When it did not arrive when promised I was told they forgot to order it. I had to get a matress from another store to accomodate my guests. Since it was the store's fault I felt I should be refunded the price of the matress. They refused to refund my money for a brand new still in the box matress that had not been used. They said their policy was to give in store credit. Great policy if you want to lose customers. I will certainly spread the word to everyone I know.

Hands down best experience l've ever had buying furniture. Mike was exceptional to work with. He…read morewas very honest & knowledgeable, not pushy, and incredibly helpful. They have earned a lifelong customer in me and I will recommend them to all my friends and family. The integrity and honest business practices these guys have are hard to come by anymore and we were so impressed. 10/10 experience!

I found a blue couch and loveseat,drove 150 miles to pick up and they sold on me After I was…read morepromise they hold it .So we ended up gray couch and loveseat. And my son saved his money to put a down payment to help with the financing and to pay it off sooner. the guy never put the payment toward toward snap financing . So my son is out of the money the store doesn't care,Snap finacing doesn't car either.

We worked with Denton to find the perfect mattress. My husband and I have different preferences…read morewhen it comes to a bed and Denton did a great job at helping us find a mattress that we both love. The mattress was a cooling mattress, which was a big plus for us! Once we ordered the mattress, it was delivered in a timely manner and Denton helped deliver the mattress as well. I would definitely purchase a mattress from here again. Definitely recommend working with Denton.

From the owner: Idaho Mattress Outlet helps customers find the right mattress through personalized mattress…read morefittings, expert sleep guidance, and a no-pressure shopping experience. Our sleep specialists help customers compare and save on leading mattress brands based on comfort, support, cooling features, sleep position, and budget. With local showrooms, financing options, delivery services, mattress setup, and ongoing support, we make mattress shopping simple and stress-free. Customers choose us for our no-pressure shopping experience, up to 75% off savings, and personalized service that helps them sleep better for years to come.

WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER HAD!!!! I went in tonight 9/6/20 to buy a foundation…read morefor a king mattress I saw in a Google search advertised for $125.99 labor day sale. The lady was SO ABRASIVE AND RUDE!!! Telling me I needed to buy 2 twins at 125 each. I said the ad showed one larg foundation and one price. She kept repeating herself. I expressed we were disappointed for the misleading ad. She was so aggressive in her tone and had NO interest in showing us anything, didn't even offer to. I asked for her name and she replied "I'm a manager" with an eye roll. Well "Manager" I work in the service industry at a very popular restaurant. Word or mouth is very powerful in a small town. I am looking forward to sharing this terrible experience at Mattress Firm with locals.

My family had the best experience purchasing a new bed at this location! The Store Manager was…read moreincredibly helpful, kind and knowledgeable. She went the extra mile to make sure we knew all of our options and provided excellent service. Highly recommended, we'll be back, thank you!!

BAIT AND SWITCH Beware! Ask about an internet deal for a…read moregiven mattress that appeared the night before and the manager denies that it was there and gets a little shouty. But, ah yes, he'll offer you a SPECIAL MANAGER'S DEAL. So you pick out a style of mattress, assume all's well and everyone's happy. Drop $2000 plus on a supposed good deal. Then Surprise! when the thing is delivered it's as rock-hard as a park bench and is not the mattress agreed upon. It's way lower quality than the agreed-upon unit and even worse, it's "refurbished". Yeah, that means USED. Forget this place--go anywhere else.

Being careful and wearing masks is one thing. The level "Greg" takes it to.., well it cost them…read moremultiple sales tonight. We came in and started looking at beds. My glasses were fogged Over from being outside. I went to adjust glasses andGreg informed me I had to correctly wear my mask. I explained why and he said there's children in here! They were on other side of store. I was standing more than 6 feet from everyone but husband. He was so rude we left. We went across the road and minutes later all the customers that were at Mattress Firm also came over. We all made purchases! The team at Denver Mattress (all amazing!) laughed saying that Sales Guy at Mattress Firm has been the best advertising for them for months. Way to go!!