I needed my kitchen outlet checked after a fire. Tom was late for my appointment because he was…read morecaught up on the one before me. He was very apologetic. Came first thing the next morning. Not only did he check my outlet, he also helped me set up my new stove. He was very friendly. Didn't even mind my dogs trying to get his attention or my cat who wanted under the stove while he set it up. Would definitely call again and refer to others.

Have been going to Penny's for at least 20 years! They have fixed plumbing issues in my home from…read moreminor leaks to major work. If they can do it they will, if not they will HONESTLY say so. Purchased my USED snow thrower from them in 2000...take it in every year for checkup and tune-up...they pick it up AND deliver it back to me. They are prompt, and always friendly. It is THE place to go if you live in Kenmore, and THE place to go for SnowThrower tune-ups. They ALWAYS call if the unit needs more work. Always friendly and willing to go the extra mile for their customers.

Took snowblower in for new paddles. $200 worth of work done without my approval only to have the…read moreblower never work after work because motor was shot. Would never have put that much money into an older blower. Asked them to refund part or all of costs and never got back to me. I make it a point to support small businesses but will never return here. I would have put that $200 towards a new blower instead of putting it into old one had they just called for pre approval.

Adam came out to look at the duct work on my dryer vent. Although he had not planned to replace it…read moreat the time, he noticed it was a safety hazard and said it really needed to be replaced right away. He made time to take care of it as soon as possible. He was very courteous and explained everything to me, showing me all the build up over the years as this is a new home for me. I'm very thankful for his expertise and patience!

I don't usually do this but I very upset to be treated this way. Spoke to Adam on the phone and he…read morecame to my home on june 2. I live in a mobile home which is in need of some duct work underneath it. I was informed that there is an employee that would be able to go underneath and repair what needs repair. In fact that they were going to be doing another similar job (also underneath another mobile home) the following week. He would give me a call to inform which day was suitable for the company. Week of June 5th - no phone call. Week of June 12th - no phone call. I expect a business to do as they told me, since they did not hence this review. If he would have stated upfront that they were not interested in the job, I would have been fine with that and found someone else. Very unbusiness like. If I could zero stars, I would.

I COULD CRY WITH HAPPINESS. These guys are honestly the best people you could have working on your…read morehome. As I sat in a Starbucks parking lot, borderline in tears because nobody was able to come out and look at/fix our wiring issue; I called these guys and I am SO THANKFUL that I did, because they didn't blink twice. They knew how to handle it all and did it sooo quickly. I will now only be using them for these things. Super reliable, fast, and priced right. THANK YOU!!!!

Other than a slight scheduling issue they showed up and completed the job in a couple hours with…read moreminimal disruption to power. Worker was pleasant and knowledgable to the task. Cost was on par with most others but after putting the job out on Yelp this company got back with a quote which was accurate in about 15 minutes. Won't hesitate to use them for other projects.

We had an emergency situation with our steam boiler and the team at A G Roehrig & Son was extremely…read moreresponsive. Our boiler needed urgent attention on a Friday and two of their team members called my family to help by phone to extinguish the flames and then one came out within 30 minutes of our problem to stabilize the situation. Then the owner came to our home on Saturday to see how he could assist with the boiler replacement as we have young kids and they knew how important it is to have heat in Buffalo in January! We have only used this company to service our heating system for the last 15+ years. We won't ever use anyone else. I have even used them at my rental property. Super reliable and trustworthy. Highly recommend!

Simply excellent service. Called them to resolve a heating issue. The technician (Kevin) arrived…read moreduring the scheduled time frame and was efficient and professional in resolving the issue. He fully explained what the issue was, fixed the issue, and presented options on how to prevent issues in the future. Would recommend, would call again if needed.

Starting with their office person Krista, it was the ABSOLUTE BEST experience. My hot water tank…read morebroke. Called the big stores to price a new one and called about 10 local plumbers for service requests. All this happened the day before thanksgiving!! When SM Pynn called back they said Josh and Evan would call when they were on the way. They called as I was told and arrived shortly after. They quickly assessed my situation and explained what was wrong so I understood and then gave me my options. I chose to purchase a new water heater. Expecting that they would have to come back another day, they surprised me and said they could get it done within a couple hours!!! The day before thanksgiving we got a new water heater installed with no previous scheduling!! They were professional, understanding and the entire experience was excellent.

Rude and unprofessional. 20 mins after my scheduled appointment after I reached out to them, I was…read moreadvised they re-routed my Plummer. When asked on an ETA Chris the receptionist was extremely rude and said I have no clue. When I asked to speak with Management regarding policy on re-routing appointments she hung up on me. She then called me back 5 minutes later to cancel my appointment and advised me "go find someone else to do the work". Have not been able to reach out to management or owners regarding terrible customer service from Chris. Would never ever recommend to anyone!!

Horrible experience!! Terrible customer service, left a mess, had to be told to finish the job by…read moreanother professional. Rude!

We contacted Affordable Electric as we have recently moved into our new home and needed electric…read morework to install light fixtures, a chandelier, backyard Ring security system and a new exhaust fan in our shower. The fan over our shower was bad and we never saw any results so we got a top of the line Veent fan and the installation was pretty intense with a need to cut some additional space in the roof. When Kate came in she gave us a fair estimate and she came the day we had set up letting us know she was on her way and couldnt have been more pleasant to work with. There was no doubt she cared about her work and our satisfaction- always checking with us after was done with a "hows it look"? It was nice having someone so upbeat and positive and she did a professional wonderful job. It was a few hours for her with shower fan installation the bulk of her time and required some extra work but it looks great and works perfectly. She has alot of pride in her work and it shows as she herself was very satisfied with the end result. The outside security light and motion detector also required some extra time but she was able to get it done just in time before a wind/rain storm came with the help of a couple assistants who arrived with the large required ladder. Yes we also feel the cost for her services was more than fair and she even gave us a break/discount for adding another outside light onto her original estimate. We highly recommend Affordable Electric also because they were the ones who replied to our initial call when a couple others didnt even have the courtesy to return calls. We are glad they did!

Dom saved the day!…read more It was a cold night in February,around 9 pm, when I came home to find my furnace had stopped functioning while I was at work. A bit flustered, I tried getting through to the "big guys" that cleaned my ducts and performed a tuneup a couple of weeks earlier. After a couple of failed attempts at getting through, I spoke with a representative that informed me they were unable to attend that night and I'd have to wait until the next day for a service call. That nearly sent me over the edge of sanity, not knowing how my cat and I would make it through the night. Being new to the area I didn't know who else to call so I called my Realtor and had a meltdown. He calmed my nerves and put me in touch with his long-time, trusted heating guy, Dom Mitro. Dom and his brother were at my house within ten minutes to assess the situation. They quickly determined the problem but needed a part to fix the furnace that couldn't be gotten until morning. Hesitantly I turned over a key to my home to this stranger, packed an overnight bag and my cat up, and found alternative accommodation for the night. The next morning, just as promised, Dom had the furnace functioning like new. And he didn't even charge me an arm and a leg! I was so pleased with Dom's professionalism and warmth. I would highly recommended Dom Mitro, without a shred of doubt, to anyone in the area for their heating and a/c needs!

my furnace broke,went down to 5 degrees overnight,i called them the next day,they came right…read moreout,fixed it in a few hours,thank goodness as the temps are going to be in the single digits all week!