Today, the owner of Modern Edge Salon insulted me, spoke over me and yelled in an aggressive tone at me for attempting to get in touch with their salon and to get an appointment for the service that I had already paid for. Here's what happened: I purchased a Groupon for their Keratin, Haircut and Style on April 6th for $47. To book my appointment, I called their salon. (Since then up until today, I have had to call a total of 8 times). In the beginning, the issue was nobody picking up or getting back to me. When I could finally get in touch with someone, that person being Cailyn, I was offered an appointment date only once, for May 16th. I would be out of the country at that time. She told me to call back, so I did, multiple times. I called again and again. Nobody ever remembered who I was; they said that they speak with "a hundred people a day about these packages". During these calls, I was told that there was absolutely no availability for me whatsoever. During another call, the employee told me that they were booked solid throughout May, and that they haven't booked anyone for June or July "because it has been so crazy". Then I got on a call during which I spoke with the owner. I gave him over seven different dates throughout the month of May that would work for me to go into the salon. I was continued to be told for each, "Nope, that won't work". I began to see that it was futile to offer dates of my own, so I asked if he could offer some dates to me. He said that wouldn't be possible. When I asked why, he claimed that it was private information (strange for a salon to hide its availability from customers). He denied to discuss any scheduling times with me afterward and said that these packages were sold and booked extremely quickly, and then somehow brought up that I could receive my service in July. I informed him that I had not booked a haircut package from Groupon expecting to be able to use it four months later. He told me to go to Groupon and talk with them, which I did. I was told by Groupon that they could not refund me as the salon had already been paid, and that they were supposed to get in contact with me within 3 or 4 days. They didn't. Today, I went to the salon itself. I introduced myself to the owner, asking if he remembered who I was, he said no. I asked him not about the dates I had brought up before, but rather new times in June (which I had been told by his employee during a previous call did not yet have any appointments), in order to book a date for the service that I had paid for over a month ago. He said that they were totally booked up, that he would have to double check his schedule, and then began to complain about my schedule, saying that whatever they tried to give me just didn't seem to work for me. I responded saying that these were dates that I had never brought up before, but he continued to reiterate that whatever they offered me couldn't work for me (even though I had only been offered an actual date once). I then said I could wait for him to check his schedule. He said that he would not do anything for me while with his client, dismissed me and then went back to cutting his client's hair. I let him know that he could most certainly do it after he finished with his client. He fired back that he could not talk with me whatsoever today, since he would have a client after this one, and another after that one. I told him he could check between clients, that he couldn't take 2 minutes to check his schedule for me (also a paying client)? This seemed to infuriate him, and he told me "You don't get it, do you?". I might note that the salon had only 2 clients in it at the moment, the ones he and his employee were finishing up with, and more importantly that it would take only a couple minutes to look at his schedule for me. After I stood there silent and waiting for a few minutes, he initiated conversation with me again. I told him that I had already paid for this package and that it would expire on August 4th, so I needed to get the treatment within a whopping four months. He said that I needed to talk with Groupon about that. I said I already had, and they told me that he was supposed to contact me. He began to get more angry, yelling and talking over me and ignoring what I was saying, which was that it didn't make sense for him to be offering me a date for not May, not June, not even August, so never. He finished off his rant by saying, "at this point, I refuse service!" So I left. But let's just say that this has been the worst I have ever been mistreated by any business in my whole life. To make it more tragic, it lasted over a month, and ended with the salon keeping my money without offering me the service I paid for. Please do not suffer the torment of trying to deal with the rude and fraudulent people at Modern Edge Salon. read more