The staff at Modern Animal patched up my pup after she was bitten by another dog. They were very gentle with her and allowed me to accompany her during her treatment. read more

PLEASE DO NOT TRUST THIS CLINIC WITH YOUR PET'S LIFE. Look up Modern Animal Inc on BBB.org for their rating and complaints. Please don't believe any comment they post in response to my review. Look at the picture evidence I posted, and read every negative review you can find online about them because these are not just small mistakes they are making with people's pets. My dog could have lost his vision or experienced other injuries so if I can help save your pet by you not going here, then some good has come from this. Modern Animal scheduled an emergency appointment, instructed me to medicate my dog, and then abruptly cancelled on us. They told us they are trauma informed but in my opinion they operate more like a private equity vet. We were loyal patients here for a couple of years, and this was shockingly the third major negative incident I experienced with them. They are responding with a long comment blaming my dog and me. They can lie all they want but proof is proof. The Incident: I contacted them about an eye injury. They told me to schedule an urgent appointment and confirmed our appointment twice. They instructed me to give my dog medications with strong sedative properties (one of which is a Schedule V controlled substance in several states) to prepare him for sedation if needed. AFTER I administered these medications, they abruptly cancelled the emergency appointment. Even though they had just told me it was urgent, now they were telling me I could bring him to see a different vet at another location on Monday which was DAYS away. Because of their cancellation, I had to rush my dog to an outside emergency vet hospital to treat him. The emergency vet staff was deeply concerned and alarmed that Modern Animal staff had instructed me to medicate my dog and then turned us away. (see chat photos) The Excuses: When I asked for answers, management gave me four different, conflicting excuses: 1. They claimed he hadn't taken the meds the night before--which makes no sense for an acute, sudden emergency. 2. They claimed "continuity of care," which was instantly debunked by their own scheduling options. 3. They attempted to blame my dog by claiming he was aggressive (he is anxious), when his medical records from the last two years explicitly state he is a pleasure to work with and they told me he could see 2 other doctors at their other location on Monday. 4. A manager called a few hours later and left a voicemail saying I refused to see certain doctors, which contradicts two lengthy phone calls I had with scheduling. I clearly stated I would see anyone available because it was an emergency. Locked Records: After I raised all of this with them, understandably upset and panicked about the risks to my dog's health, they told me I could not go to that location anymore but could still take my dog to their other location. A few weeks later, they quietly cancelled our annual paid subscriptions for all of our pets without consulting or informing us. My bf called them asking why one of our prescriptions was being denied/not filled. Then they completely locked us out of the app, blocking our access to my dog's medical records and our chat history. I ended up asking my dog's previous vet to request his records. Giving meds with sedative properties during an acute eye injury without immediate veterinary supervision can mask critical symptoms and put a pet at immense risk. Bottom line, I was told to give these types of meds to my dog and then they refused to provide him with emergency care after having already accepted his appointment and telling me it was urgent he be seen asap. If you love your pets and want them to receive safe, ethical medical care, I recommend you avoid Modern Animal at all costs. read more

See all

I really wanted Modern Animal to work, but after over a year with two elderly and medically fragile cats, they're no longer an appropriate fit for our needs. The biggest issue is lack of continuity of care. The veterinarian we had been seeing left, and we were never informed. No introduction to the new vet whatsoever. The vet tech we worked with also left -- again, no communication. Every interaction is with a different person who has no longitudinal understanding of my cat's cases. For complex cases, this is not just frustrating, it's unsafe. Modern Animal heavily promotes their messaging system, but in practice it feels hollow. Responses are often generic and clearly scripted. It rarely seems like anyone has reviewed my pets chart before replying. The answers are canned and impersonal, sometimes asking me things that I already stated in the initial message. It often felt like advice I could look up online. The $169 per pet membership model is also deeply disappointing. While marketed as offering "value" and "access", in reality it ONLY waives exam fees. Everything else is billed separately, often at high cost, and even very basic, low-effort services are treated as billable "procedures." Example: Libre sensor placement for diabetes is $100 here, but $0 at other practices I called. A spot check of glucose is $23 here, but $10 elsewhere. It would be one thing if these were the only costs incurred, but these high costs PLUS a per pet annual membership fee has me scratching my head. Also during my last clinic visit, my cats' nails were trimmed without my consent and I was billed for it. Incidents like this, combined with inconsistent care, make the membership feel like a constant nickel-and-diming model rather than the "all-access care" it's advertised as. To their credit, after I raised concerns, they did offer a partial goodwill refund, which I appreciated. If your pet is young and healthy and you just want convenient access, this might work. But if your animal has any medical complexity and needs thoughtful, consistent care, I would strongly recommend considering all options first. read more

These vets are the best! They were kind, patient, and attentive. They made my nervous dog as comfortable as she could be, giving me lots of options for how to proceed. I appreciate their care and depth of knowledge. I felt very safe having my dog there. They also were upfront with the costs so I could make an informed decision. They took their time explaining next steps (even when they had to repeat). As a first-time dog mom, I appreciated their help so much! read more

So blessed to have found the most perfect care for my fur baby! We love Dr. Kaitlyn and her team! They all genuinely care for our fur baby.

Lack of customer service. No receptionist. Cold atmosphere, Was extremely expensive and my dogs were not relaxed around the vet and tech. Also I questioned purpose of so many tests and vaccines, I got the feeling I was classified as, "Oh one of these protective dog owners". $1200.00 and one hour later I left. No thank you! All about their convenience and the money. I don't mind paying for genuine care for my dogs. Went to a Vet here in east Austin, very pleased and my dogs agreed. read more

Right when we walked in the front door, the person was so friendly and excited to see us. The tech was informative and seemed very patient! The doctor came in and got on the floor with our dog. She was so welcoming and answered all our questions! The whole experience made us feel very comfortable and it was very comfortable for the dog as well. We are so happy we found a place so clean, quick and efficient! Pricing was very straightforward and discussed upfront. read more

Modern Animal Mueller - Puppy room, waiting to be seen! - Veterinarians Near Me - Austin, Texas

Super grateful to Modern Animal for helping my dog Baby Spice get back to her normal life! After a year at a previous vet where I spent thousands of dollars and got nowhere with her allergies and constant itching, I came to Modern Animal hoping to get a referral to an animal dermatologist/allergist. Dr. Womack immediately diagnosed her with multiple things that my previous vet ignored, including an ear infection, UTI, skin infection, and more. She continued trying different treatment methods until she found the combination that worked for her skin. My dog has gone from constant itching that kept me up all night, back to peacefully sleeping in my bed with me!! The techs and front desk peeps were all super amazing and absolutely doted over her. I love that they gave her a lick mat while she was waiting for her ears to dry before she got some drops. Really awesome place that really cares about your pet! read more

Modern Animal Mueller - My dog eating ice cream - Veterinarians Near Me - Austin, Texas

I absolutely loved this clinic for my Ava dog! Super easy going staff and the experience was very thorough and helpful. I even signed up for a membership because the price was fair and they were very quick with getting us seen. I highly recommend! read more

Modern Animal Mueller - Veterinarians Near Me - Austin, Texas

I have had a wonderful experience with the entire team over at modern animal especially the clinic manager Shayna. My pet insurance falsely denied a large claim and is fighting me tooth and nail and not only did Shayna personally send them a letter asking them to appeal the claim but provided a bunch of extra documentation in support of me and my pet. She is a great advocate for my pet and worked hard during her own workday to set aside time to assist me. I am forever grateful to have her and the modern animal team in my corner. I would NOT recommend Embrace pet insurance -absolutely a nightmare to work with. read more

I was torn about the 5-star rating here because I'm honestly bummed that the Burnet location just closed, forcing me to drive that much further here and deal with that all the traffic with an ency pup in tow. Still, I can't fault them for the quality of the care. Same great people in staff, same quick responses in person, on the phone, and on the app, same thoughtfully designed lobby with treats for humans and dogs alike. The parking turned out to be pretty simply; drop your car in the McBee Garage and there's a code to scan at the front desk to validate for 2 hours free parking. I wish it was closer, but it guess it's still worth it. read more

Dr. Mercado and all of the staff at Modern Animal (Mueller) are WONDERFUL!! Their care and professionalism has been outstanding. They have done such a great job treating my animals, particularly with my little one this past couple of weeks. I am very grateful to you all read more

Modern Animal Mueller - Raulia Julia - Veterinarians Near Me - Austin, Texas

Modern Animal was an awesome experience. My first vet visit for a new doggo and everything was explained slowly and thoroughly. My technician was very kind and informative. The vet was very patient and answered all my questions with a smile. Would recommend to any friend, family or animal owner!!! read more

Doctor and staff were very kind. Their site lists a urinalysis for dog as 126$, but i was charged almost 330$ for urinalysis plus exam fees. If there are different options for urinalysis, i wasn't offered those which i thought was disappointing. Further they send out to an outside lab so said it would take 5-7 days by which point the infection would be naturally cured so what's the point of finding out the sensitivity to different antibiotics in such a long time that it is no longer needed? Edit: the practice manager reached out and refunded part of the difference in cost so kudos for that (and turned out there was no bacteria in the basic test which came back already so IMO would not have needed the extra bacteria sensitivity tests anyway) read more

Great service and friendly staff! They are very thorough with both our senior citizen pets concerns and health and we greatly appreciate that! read more

Dr. Mercado is so kind and patient. She explains everything and never acts rushed. Even at the end of the work day when you know everyone is tired and ready to go home . I am so glad our family found her. ModernAnimal is lucky to have her. She is the reason so many people go to this clinic. read more

Incredible staff, fast service, really kind and fun environment! Dr. Womack is knowledgeable, gentle, kind, reassuring, and very helpful. She has taken excellent care of my dogs and I trust her more than any vet I've ever had. read more

Modern Animal is the best vet I have taken my animals to in over 20yrs! Staff have been trained in techniques for calming and soothing techniques. I feel like everyone there treats my pets as if they were their own. We always see Dr Womack and she is wonderful! Earlier this year, she helped us in caring for our 14yo cat that had kidney disease. When our baby passed, we brought her to the clinic and they arranged cremation. The tech asked if I wanted some of her fur clipped to save, so I will always have a small physical reminder. The company cremating her had great options available and we feel like ChiChi was respected and handled with care. This visit, our obese, highly anxious cat had eye drainage. I had to drop her off for most of the day, due to my schedule. Usually, when Cassie is taken to the vet, she hides under the bed when we get home. This time, she went and stared at the under bed area, but decided to stay out. They made her feel so comfortable she was actually mostly relaxed and affectionate on the ride home. Thank you so much, Modern Animal Mueller! read more

The best staff and the the best doctors. I recommend their membership to anyone . The medical quality for the price is so worth it and they always have so many convenient times and answer right away on. Video chat read more

I'd give them 10 stars if I could! Today I took my sweet Kira to this amazing vet clinic, and as always, we had such a great experience. From the moment we walked in, everyone was so kind, welcoming, and quick to help us. Kira was having some skin issues and itchiness, and Dr. Womack was incredible. She really took the time to listen, explain everything clearly, and suggest what was best for Kira. She ended up needing a shot, and the way they handled her was so gentle and caring. no stress at all! The whole staff is just wonderful. Dr. Womack and her assistant were so sweet and patient with all my questions, and you can tell they're super knowledgeable and truly care about what they do. I always leave this place feeling grateful and confident that Kira is getting the best care. We love this team! they're the best! read more

Modern Animal Mueller - Veterinarians Near Me - Austin, Texas

See all

I just started using this location, good care, friendly, but very difficult to contact and communicate, there is no way to directly contact the office except going through a call center which can only send messages to the office, very uncomfortable when trying to find out about my pet's status, and the same happened when just calling for info, each time, no person in the center answered my call, and long times in getting a call back. The website is not user friendly for getting records, this is a bad model for healthcare in any sense. I have low confidence in their 24/7 ability for care and certainly in emergencies. Disappointed. read more

Woke up to Modern Animal having charged ny card for membership which I DID NOT AUTHORIZE. I'm not sure why new practice with so many businesses is to just charge a card they have on file. I went to them once and paid for membership at that time but have not been back since. Now I'm on the phone on hold to get this charge removed which is time I don't need to waste. How about not charging without authorization in the first place? read more

Dr. Latshaw addressed all of my concerns and took great care of my little baby. They got us in and out quickly, and were very clear with all of the pricing too read more

The pricing was unexpectedly high, and the overall experience did not feel worth. The veterinarian appeared quite inexperienced and gave multiple instances of mis-information that were easily fact-checked. Also there were several moments where it seemed the medical records were not reviewed thoroughly prior to the appointment. So there was a lack of confidence in the recommendations provided a coerced. read more

Extremely helpful staff and veterinarian! I scheduled an appointment earlier in the week for a routine checkup for my mini golden doodle who had a concern that I wanted to raise to the veterinarian. Dr. Huggins was extremely gentle and thorough with all parts of the examination and my dog was relaxed the entire time, even for the blood draw. The service met all expectations that I have for a reliable veterinary service, so I eagerly started a membership for my pup! read more

My four month old puppy had a dental emergency and was in a lot of pain. They got me in within a few hours of me calling and took exceptional care of my boy. When we got there, Harmony made sure that I had all of my questions answered and went above and beyond to get Goose the best care possible. She could see how scared I was and showed me compassion and grace while helping me navigate a scary situation. She even went through the entire invoice with me to make sure I understood everything. I have total confidence in the plan we have put together to get my pup back to 100%! read more

Modern Animal Mueller - Goose - Veterinarians Near Me - Austin, Texas

Dr Huggins is an amazing veterinarian! His attention to detail and care for us and our pets are the reasons we see him!