I highly recommend this practice. as a patient you are listened to. there is never a dismissed…read moreconcern. wait times are short. Excellent follow up.

Great Doctor and office staff. Was in and out Dr Fakhoury took his time with me and was thorough i…read moreliked him and his staff.

I kept Dr. Ahmad as my endocrinologist after my discharge from the hospital since he was my…read moreattending physician. Just recently, I made the decision to leave Orange County Diabetes and transter to Premier Medical Group. Dr. Ahmad is a really great endocrinologist and I wish I didn't have to leave because of the following circumstances, but l literally had no choice. The office and medical staff are ABSOLUTELY TERRIBLE. They are a nightmare to deal with to say the least. They do not answer the phone 95% of the time and when they actually do they put you on hold immediately just to wait 6-8 mins average and then be disconnected. Other times, when you actually do get to speak to someone, you give them your request or ask them a question. This is followed by another hold session and then the line becomes disconnected without your question or request being met, answered, or solved. Almost every single time you call back after that it goes to a generic voicemail, not to a person. In which if you leave a detailed message stating what you need and what happened, no one EVER calls you back. Adding to all this, they twiddle their thumbs when it comes to medication refills. Numerous times I have ran out of medication while waiting for a renewal order to be sent in to the pharmacy. Actually, I am still out of one medication as of writing this review. It's been over two months without it and I just made the decision to leave the practice two weeks ago. Again, I called them no less than 20 times for the refill and got ahold of them twice, I mean actually speaking with a staff member. Reassuring me that the prescription refill will be sent over but it never was. Future attempts to get ahold of them were futile and when you do miraculously get them on the line and you express frustration about what's been happening they tell you "stop yelling at me" and hang up. I have recently requested my records to be sent to Premier Medical Group. It took them approximately a month to do that and another 20 something phone call attempts. And I am still waiting for them to send 1 simple fax back to an online pharmacy to get a prescription that is free for me through the online pharmacy, ultimately providing me with a huge financial savings. This simple task they can not accomplish, with not only me trying to expedite the process but also the third party pharmacy!!! Then have also been trying to get the necessary paperwork they require back to them from Orange County Diabetes and have been just as unsuccessful as I am. I am not trying to make Dr. Ahmad look bad or discredit him as a physician in any way, shape, or form...but the practice needs a more caring, professional, proficient, and competent office and medical staff. If you are thinking about switching to another medical group my advice would Be to do it now and do it fast. If you aren't experiencing issues now, you most definitely eventually will. Save yourself the headaches, phone calls, frustration, and time. Finally, I am also considering making an official complaint with the: Office of Professional Medical Conduct, NYS Department of Health, Riverview Center 150 Broadway, Suite 355 Albany, New York 12204-2719. Phone: 518-402-0836 or 1-800-663-6114. I hope this review helps anyone who is considering joining ORANGE COUNTY DIABETES

Have been with Dr. Ahmad for a couple of years now and due to covid apts. have been remote for…read moresafety. Always listens and gives encouragement, really wants his patients to do well. Office staff is wonderful, always pleasant.

Visited this location a while back to get some blood work done as I suspected I might have Lyme…read more Waiting time to get into an exam room was not terrible, but once in there the wait was considerably. I was finally offered the option to speak with a doctor virtually which I accepted. The exam was brief, but satisfactory, and I left shortly after having blood drawn. The real issue arose when shortly after my visit I started to get requests for payment even though the visit was covered by my insurance. I continue to get emails and phone calls months after the visit, despite speaking with them and their acknowledgment it is not my responsibility, and despite phone calls from my insurance carrier.

Cannot run a simple insurance correctly. Made us pay a $60 dollar co pay then billed the insurance…read moreto get double payment.

I am so grateful to have had the outstanding care from Rebekah, Phyllis, and Rosa. The women's…read morehealth care staff are completely amazing. It's difficult to put into words how caring and dedicated they are. The midwives and Dr's in Peekskill are amazing as well. (Literally saved my life.) Don't think twice, this practice is a true gem. I've also had good experiences with 2 GP's here, as well as the dental department. For the GP and dentist (not women's health)- yes, it's hard to get someone on the phone, and the wait is sometimes long... but that's true for most Dr's offices in my experience.

I had an appointment scheduled with Dr. Leigh Rieper 3.5 months out. She seems like she would be an…read moreamazing doctor, but i'll never know since my appointment was suddenly canceled after 2.5 months of waiting. I called to reschedule, they gave me a date a week later so I took it no problem. Then I get my confirmation text and its with a different doctor now. They never notified me of that switch during my call, I specifically wanted to see Dr. Rieper per her background and education. I called again to resolve this change. The person on the phone says they are sorry and the switch should have been 100% made clear during the rescheduling call. She checks when I could get an appointment, and says it would be another 3 months past the initial date... She also said that its because the doctor took PTO that day. No issue with that, but if the office is cancelling my appointment its absolutely not okay to make me wait an additional 3 months due to their operations. I was told the office would be given a not to call me back and see if there is a time I could get in sooner. I waited 2 days, never got a call. I call back again, the person on the phone says their records show I was called and didnt pick up... I have 0 incoming calls on my phone history. They leave another note. I wait another week and still never got a call. I had to cancel all together because if this is how the office manages things I dont want to deal with it when I need medication on a specific timeline and their office just doesnt respond. Very sad, very disappointing.